Support Board
Date/Time: Mon, 23 Dec 2024 00:34:46 +0000
CBOE Volatility Index Symbol: $VIX
View Count: 3991
| [2015-08-28 00:15:52] |
| User144295 - Posts: 70 |
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Hi Sierra Team, I am using TransAct/Infinity broker and data from you (35 + 3.25 mohtly). When I open $VIX chart I get historical chart loaded which is OK. The problem is that I would like the chart to be updated in real-time. When I change chart settings to intraday chart, nothing is loaded. The log says: Real-time Intraday chart data file updates started for $VIX | 2015-08-27 18:53:24 But I keep waiting and there is just black screen. I checked symbols here in your thread and you have the same symbol as transact: $VIX https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices#INDEX_CBOE I also tried this advise, but it seems to be irrelevant for my case because TransAct and Sierra have the same symbol for $VIX. http://www.sierrachart.com/index.php?page=doc/SierraChartHistoricalData.php#Symbol_Differences Do I really have $VIX included in the data package from you? If so, what would you recommend me to make $VIX work in real time? Thank you |
| [2015-08-28 11:05:41] |
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Go to this page: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges And enable the CBOE Indices exchange for your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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