Support Board
Date/Time: Mon, 23 Dec 2024 02:45:57 +0000
[Locked] - trade SB
View Count: 1072
| [2015-08-25 19:09:26] |
| User91670 - Posts: 29 |
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hi, i’m using rithmic with sierra to trade SB. I’m wondering if a deeper historical data is possible.
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| [2015-08-25 19:28:14] |
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For this you will need to use Sierra Chart Service package 3. To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package".
The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your usage time is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-25 20:13:07] |
| User91670 - Posts: 29 |
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I need someone to help me set up SB charts, i only see 1 day of data and I’ve upgraded to the package you’ve advised.
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| [2015-08-25 20:38:55] |
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Restart Sierra Chart after you have changed the service package and then go to that chart and select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-31 08:04:14] |
| User91670 - Posts: 29 |
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No quotations for SB after 08/28/2015 why?
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| [2015-08-31 08:22:51] |
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What is the exact symbol of the chart? We need the exact symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-31 09:48:32] |
| User91670 - Posts: 29 |
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F.US.SBEV15 October 20015
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| [2015-08-31 09:58:31] |
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Refer to help topic 3.4 here: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-31 10:11:55] |
| User91670 - Posts: 29 |
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All I checked, no quotes. They ended 08/28
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| [2015-08-31 10:17:19] |
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We understand that. Help topic 3.4 explains how to identify the source of the problem. Is the source of the problem that you are not receiving the data from the data feed? If so, then contact your broker/trading service about this problem because we cannot help with a problem like that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-01 12:49:44] |
| User91670 - Posts: 29 |
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I'm experiencing interruptions in live data (the connection is on, but the ticks are not coming in). CQG. What do you think the problem may be?
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| [2015-09-01 16:25:12] |
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How long do the interruptions last for? When you select File >> Disconnect and File >> Connect to Data Feed, do you notice the data feed then resume? You might also want to change this setting to see if it helps: Global Settings >> Data/Trade Service Settings >> Allow Server to Drop Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-02 00:51:04
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| [2015-09-02 00:51:21] |
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Prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-02 14:02:19] |
| User91670 - Posts: 29 |
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I have to disconnect and reconnect to start getting data again. The setting for “allow server to drop data” was there to begin with. Anything else I can do to resolve the issue? The data stops today, too, at different times.
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| [2015-09-02 14:26:28] |
| User91670 - Posts: 29 |
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Can you possibly look at my problem remotely?
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| [2015-09-02 16:08:01] |
| User91670 - Posts: 29 |
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How to undo the last update? Perhaps the reason therein.
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| [2015-09-02 18:48:33] |
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The problem is not with the last update. It sounds like a CQG data feed problem. We do not control the CQG server, so we do not see how it would help to connect remotely to your system, especially if the problem is resolved by reconnecting to the data feed. Who is your futures broker? You may want to switch to a different backend trading platform service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-02 22:49:57] |
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Next time you have this problem, start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Let us know the time it occurs including the time zone and provide us your CQG username. We will then contact CQG about it and see what they can determine. And just very briefly describe what the problem is at the time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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