Support Board
Date/Time: Sun, 22 Dec 2024 22:50:57 +0000
chart
View Count: 841
| [2015-08-24 19:25:15] |
| User19200 - Posts: 4 |
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After opening symbols chart is displayed with a delay, the price stands at one point. Thank you, Jana Strakošová |
| [2015-08-24 19:41:01] |
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What is the symbol of one of the charts which does not update? Restart Sierra Chart. Open a chart for that symbol and provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-26 14:46:38] |
| User19200 - Posts: 4 |
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smybol YM Thank you Jana Strakosova |
| [2015-08-26 14:57:34] |
| User19200 - Posts: 4 |
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I send Message Log: Software version: 1241 | 2015-08-26 16:55:35 Uses New Spreadsheets | 2015-08-26 16:55:35 Usage end date: 2015-10-31 | 2015-08-26 16:55:35 Enabled for: Advanced Features. | 2015-08-26 16:55:35 Enabled for: Sierra Chart Historical Data Service. | 2015-08-26 16:55:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-26 16:55:35 Active service: Interactive Brokers | 2015-08-26 16:55:35 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-08-26 16:55:35 2015-08-26 16:55:35 Local computer clock time | 2015-08-26 16:55:35 2015-08-26 14:55:35 GMT time | 2015-08-26 16:55:35 2015-08-26 16:55:35 Time zone adjusted time | 2015-08-26 16:55:35 Time difference to server time: 1 seconds. | 2015-08-26 16:55:35 Program path: C:\SierraChart\ | 2015-08-26 16:55:35 Data Files path: C:\SierraChart\Data\ | 2015-08-26 16:55:35 OS Version Number: 6.1 | 2015-08-26 16:55:35 Locale Information: C | 2015-08-26 16:55:35 Checking for new symbol settings for ib | 2015-08-26 16:55:35 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-26 16:55:35 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-26 16:55:35 Symbol settings are up-to-date for ib | 2015-08-26 16:55:35 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-08-26 16:55:40 Socket (2) | Connected. | 2015-08-26 16:55:40 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-08-26 16:55:40 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-26 16:55:40 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-26 16:55:40 Interactive Brokers | TWS server version: 76 | 2015-08-26 16:56:10 Interactive Brokers | Connected. Waiting for account information. | 2015-08-26 16:56:10 IB Account information received. | 2015-08-26 16:56:10 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-08-26 16:56:10 Interactive Brokers | Connected to Live account. | 2015-08-26 16:56:10 Interactive Brokers | Year-Month last connected to Live account: 2015-08 | 2015-08-26 16:56:10 Interactive Brokers | Requesting Trade Positions for account: U1096110 | 2015-08-26 16:56:10 Next valid order ID: 1 | 2015-08-26 16:56:10 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2015-08-26 16:56:10 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2015-08-26 16:56:10 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2015-08-26 16:56:10 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2015-08-26 16:56:10 Next valid order ID: 1 | 2015-08-26 16:56:10 IB Account information received. | 2015-08-26 16:56:10 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-08-26 16:56:10 Interactive Brokers | Connected to Live account. | 2015-08-26 16:56:10 Interactive Brokers | Year-Month last connected to Live account: 2015-08 | 2015-08-26 16:56:10 Interactive Brokers | Received Trade Positions download end message for account U1096110 | 2015-08-26 16:56:10 Interactive Brokers | Requesting historical order fills for account U10*. | 2015-08-26 16:56:15 Interactive Brokers | Received Open orders end message. | 2015-08-26 16:56:15 Interactive Brokers | Starting real-time market data updates for: YM-201509-ECBOT. ID: 1 | 2015-08-26 16:56:19 Interactive Brokers | Subscribing to Symbol: YM, SecType: FUT, Expiry: 201509, Exchange: ECBOT, Currency: , Multiplier: | 2015-08-26 16:56:19 Intraday data recording state for symbol YM-201509-ECBOT is set to download pending. | 2015-08-26 16:56:19 HD Request # 2 | Downloading Intraday chart data for YM-201509-ECBOT to the file YM-201509-ECBOT.scid. Service: cbot | 2015-08-26 16:56:19 HD Request # 2 | Download start Date-Time: 2015-08-26 16:34:04.0 | 2015-08-26 16:56:19 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-26 16:56:19 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-26 16:56:19 Socket (3) | Connected. | 2015-08-26 16:56:19 HD Request # 2 | Sending historical data logon request message. | 2015-08-26 16:56:19 Message from IB: Requested market data is not subscribed.Error&ECBOT/FUT/Top&ECBOT/FUT/Top. IB Error Code: 354. Request ID: 1. Symbol: YM-201509-ECBOT. | 2015-08-26 16:56:19 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-26 16:34:04. Record interval: 1. Symbol: YMU15 | 2015-08-26 16:56:19 HD Request # 2 | Decompressing data. | 2015-08-26 16:56:19 HD Request # 2 | Receiving Intraday data for YM-201509-ECBOT starting at 2015-08-26 16:34:04 | 2015-08-26 16:56:19 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-08-26 16:34:04 | 2015-08-26 16:56:19 Socket (3) | Shutdown and closed. | 2015-08-26 16:56:20 The network socket for historical data has been closed. | 2015-08-26 16:56:20 HD Request # 2 | Received 699 records from 2015-08-26 16:34:04 to 2015-08-26 16:46:20 (12.3 minutes) and wrote 699 records for YM-201509-ECBOT | 2015-08-26 16:56:20 HD Request # 2 | Intraday download COMPLETE for YM-201509-ECBOT. Completion time: 1s. Unique request ID: 1 | 2015-08-26 16:56:20 Removed historical data download ID 1 | 2015-08-26 16:56:20 Real-time Intraday chart data file updates started for YM-201509-ECBOT | 2015-08-26 16:56:20 Intraday data recording state for symbol YM-201509-ECBOT is set to download pending. | 2015-08-26 16:56:20 HD Request # 3 | Downloading Intraday chart data for YM-201509-ECBOT to the file YM-201509-ECBOT.scid. Service: ib | 2015-08-26 16:56:20 HD Request # 3 | Download start Date-Time: 2015-08-26 16:46:20.0 | 2015-08-26 16:56:20 HD Request # 3 | Requesting a total of 0 days and 5400 seconds. | 2015-08-26 16:56:20 HD Request # 3 | IB Backfill - Seconds requested: 5400. Seconds Remaining: 0. | 2015-08-26 16:56:20 HD Request # 3 | Requesting 5400 Seconds of data at 30 secs with ending Date-Time at 2015-08-26 18:06:20 for YM-201509-ECBOT | 2015-08-26 16:56:20 HD Request # 3 | Message from IB: Historical Market Data Service error message:No market data permissions for ECBOT FUT. IB Error Code: 162. Request ID: 2. | 2015-08-26 16:56:20 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201509-ECBOT | 2015-08-26 16:56:21 HD Request # 3 | Intraday download COMPLETE for YM-201509-ECBOT. Completion time: 0s. Unique request ID: 2 | 2015-08-26 16:56:21 Removed historical data download ID 2 | 2015-08-26 16:56:21 Real-time Intraday chart data file updates started for YM-201509-ECBOT | 2015-08-26 16:56:21 Thank you Jana Strakosova |
| [2015-08-26 16:47:58] |
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This is the relevant message: Message from IB: Requested market data is not subscribed.Error&ECBOT/FUT/Top&ECBOT/FUT/Top. IB Error Code: 354. Request ID: 1. Symbol: YM-201509-ECBOT. | 2015-08-26 16:56:19
Refer to this section here about this: https://www.sierrachart.com/index.php?page=doc/IB.php#MarketDataNotSubscribed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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