Support Board
Date/Time: Sun, 22 Dec 2024 20:27:05 +0000
6M missing data
View Count: 948
| [2015-08-19 22:40:59] |
| User438810 - Posts: 50 |
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6MU5 (Sept Mexican Peso Future) is missing data. I did the delete and dload data and it still doesn't show the data after the last rollover.
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6M.png| [2015-08-20 07:08:06] |
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We added historical data for this market for OEC. Re-download the data in the chart by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-20 12:30:35] |
| User438810 - Posts: 50 |
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I followed the steps and dloaded the most current version and I'm still not receiving the data for historical nor intraday.
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| [2015-08-20 16:51:28] |
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We do not see any problem with this. Restart Sierra Chart and open a chart for 6MU5, wait about a minute, and post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Please only open a chart for just that one symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-20 16:51:46
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| [2015-08-20 17:34:13] |
| User438810 - Posts: 50 |
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Software version: 1285 | 2015-08-20 12:31:43 Uses New Spreadsheets | 2015-08-20 12:31:43 Usage end date: 2015-10-04 | 2015-08-20 12:31:43 Enabled for: Advanced Features. | 2015-08-20 12:31:43 Enabled for: Advanced Features 2. | 2015-08-20 12:31:43 Enabled for: Sierra Chart Historical Data Service. | 2015-08-20 12:31:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-20 12:31:43 Current selected Data/Trading service: Open E Cry FIX | 2015-08-20 12:31:43 Chart Update Interval: 500 | 2015-08-20 12:31:43 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-20 12:31:43 2015-08-20 12:31:43 Local computer clock time | 2015-08-20 12:31:43 2015-08-20 17:31:43 GMT time | 2015-08-20 12:31:43 2015-08-20 12:31:43 Time zone adjusted time | 2015-08-20 12:31:43 Time difference to server time: 11 seconds. | 2015-08-20 12:31:43 Program path: C:\SierraChart\ | 2015-08-20 12:31:43 Data Files path: C:\SierraChart\Data\ | 2015-08-20 12:31:43 OS Version Number: 6.1 | 2015-08-20 12:31:43 Locale Information: C | 2015-08-20 12:31:43 Checking for new symbol settings for oec | 2015-08-20 12:31:43 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-20 12:31:43 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-20 12:31:43 Symbol settings are up-to-date for oec | 2015-08-20 12:31:43 Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2015-08-20 12:31:48 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-08-20 12:31:48 OEC FIX Trading socket (2) | Connected. | 2015-08-20 12:31:48 OEC FIX Trading socket (2) | Starting SSL connection. | 2015-08-20 12:31:48 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-20 12:31:49 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-20 12:31:49 OEC FIX Trading socket (2) | SSL connection established. | 2015-08-20 12:31:49 OEC FIX Trading: Sending the Logon message. | 2015-08-20 12:31:49 OEC FIX Trading | Connected to trading server. | 2015-08-20 12:31:49 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-08-20 12:31:49 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-08-20 12:31:49 OEC FAST Data socket (3) | Connected. | 2015-08-20 12:31:49 OEC FAST Data: Sending the Hello message. | 2015-08-20 12:31:49 OEC FAST Data: Sending the Logon message. | 2015-08-20 12:31:49 Open E Cry FIX | Connected to the market data server. | 2015-08-20 12:31:49 Open E Cry FIX | Connected. | 2015-08-20 12:31:49 Open E Cry FIX | Starting real-time market data updates for: HEV5. ID: 1 | 2015-08-20 12:31:49 Open E Cry FIX | Starting real-time market data updates for: 6MU5. ID: 2 | 2015-08-20 12:31:59 Intraday data recording state for symbol 6MU5 is set to download pending. | 2015-08-20 12:31:59 HD Request # 2 | Downloading Intraday chart data for 6MU5 to the file 6MU5.scid. Service: oec | 2015-08-20 12:31:59 HD Request # 2 | Download start Date-Time: 2015-08-20 12:31:00.000 | 2015-08-20 12:31:59 HD Request # 2 | Using server: oec.sierracharts.com port 10149 | 2015-08-20 12:31:59 Socket (0) | Resolved address oec.sierracharts.com to IP 65.182.172.164 | 2015-08-20 12:31:59 Socket (4) | Connected. | 2015-08-20 12:31:59 HD Request # 2 | Sending historical data logon request message. | 2015-08-20 12:31:59 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-20 12:31:00. Record interval: 1. Symbol: 6MU5 | 2015-08-20 12:31:59 HD Request # 2 | Decompressing data. | 2015-08-20 12:31:59 HD Request # 2 | Receiving Intraday data for 6MU5 starting at 2015-08-20 12:31:00 | 2015-08-20 12:31:59 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-08-20 12:31:00 | 2015-08-20 12:31:59 Socket (4) | Shutdown and closed. | 2015-08-20 12:31:59 The network socket for historical data has been closed. | 2015-08-20 12:31:59 HD Request # 2 | Received 3 records from 2015-08-20 12:31:00 to 2015-08-20 12:32:01 (61.0 seconds) and wrote 3 records for 6MU5 | 2015-08-20 12:31:59 HD Request # 2 | Intraday download COMPLETE for 6MU5. Completion time: 0s. Unique request ID: 1 | 2015-08-20 12:31:59 Removed historical data download ID 1 | 2015-08-20 12:31:59 Real-time Intraday chart data file updates started for 6MU5 | 2015-08-20 12:31:59 Date rule based rollover from 6MK5 to next contract occurs at 2015-05-18. | 2015-08-20 12:32:10 Date rule based rollover from 6MM5 to next contract occurs at 2015-06-15. | 2015-08-20 12:32:10 Date rule based rollover from 6MN5 to next contract occurs at 2015-07-13. | 2015-08-20 12:32:10 Date rule based rollover from 6MQ5 to next contract occurs at 2015-08-17. | 2015-08-20 12:32:10 Date rule based rollover from 6MU5 to next contract occurs at 2015-09-14. | 2015-08-20 12:32:10 Intraday data file for 6MK5 exists and is empty. Skipping Intraday data download. | 2015-08-20 12:32:10 Checking Daily data file for symbol M6K15 for the date range from 2015-04-13 to 2015-05-18. | 2015-08-20 12:32:10 Checking Intraday data file for symbol 6MM5 for the date range from 2015-05-18 to 2015-06-15. | 2015-08-20 12:32:10 Checking Daily data file for symbol M6M15 for the date range from 2015-05-18 to 2015-06-15. | 2015-08-20 12:32:10 Checking Intraday data file for symbol 6MN5 for the date range from 2015-06-15 to 2015-07-13. | 2015-08-20 12:32:10 Checking Daily data file for symbol M6N15 for the date range from 2015-06-15 to 2015-07-13. | 2015-08-20 12:32:10 Checking Intraday data file for symbol 6MQ5 for the date range from 2015-07-13 to 2015-08-17. | 2015-08-20 12:32:10 Checking Daily data file for symbol M6Q15 for the date range from 2015-07-13 to 2015-08-17. | 2015-08-20 12:32:10 Checking Intraday data file for symbol 6MU5 for the date range from 2015-08-17 to 0. | 2015-08-20 12:32:10 Checking Daily data file for symbol M6U15 for the date range from 2015-08-17 to 2015-08-20. | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | Price data for daily data file M6U15.dly. Date: 2015-08-17, Price: 0.06081. Date: 2015-08-20, Price: 0.05975 | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | Price data for daily data file M6Q15.dly. Date: 2015-07-13, Price: 0.06346. Date: 2015-08-14, Price: 0.06099 | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | File M6Q15.dly has a volume of 0 at 2015-07-13. | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | File M6Q15.dly has a volume of 0 at 2015-08-14. | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | Price data for daily data file M6N15.dly. Date: 2015-06-15, Price: 0.06463. Date: 2015-07-10, Price: 0.06361 | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | File M6N15.dly has a volume of 0 at 2015-06-15. | 2015-08-20 12:32:10 6MU5 [CBV] 60 Min #1 | Price data for daily data file M6M15.dly. Date: 2015-05-18, Price: 0.066. Date: 2015-06-12, Price: 0.0649 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1 | Price data for daily data file M6K15.dly. Date: 2015-04-13, Price: 0.06492. Date: 2015-05-15, Price: 0.06659 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1 | File M6K15.dly has a volume of 0 at 2015-04-13. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1 | File M6K15.dly has a volume of 0 at 2015-05-15. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1 | Symbols used for continuous contract chart: | 2015-08-20 12:32:11 M6K15 | 2015-08-20 12:32:11 M6M15 | 2015-08-20 12:32:11 M6N15 | 2015-08-20 12:32:11 M6Q15 | 2015-08-20 12:32:11 M6U15 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1 | Waiting for historical downloads to complete with the IDs: 2, 3, | 2015-08-20 12:32:11 HD Request # 3 | Downloading Intraday chart data for 6MN5 to the file 6MN5.scid. Service: cme | 2015-08-20 12:32:11 HD Request # 3 | Download start Date-Time: 2015-07-10 11:01:10.000 | 2015-08-20 12:32:11 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-20 12:32:11 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-20 12:32:11 Socket (5) | Connected. | 2015-08-20 12:32:11 HD Request # 3 | Sending historical data logon request message. | 2015-08-20 12:32:11 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-07-10 11:01:10. Record interval: 1. Symbol: 6MN15 | 2015-08-20 12:32:11 HD Request # 3 | Decompressing data. | 2015-08-20 12:32:11 HD Request # 3 | Receiving Intraday data for 6MN5 starting at 2015-07-10 11:01:10 | 2015-08-20 12:32:11 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-07-10 11:01:10 | 2015-08-20 12:32:11 Socket (5) | Shutdown and closed. | 2015-08-20 12:32:11 The network socket for historical data has been closed. | 2015-08-20 12:32:11 HD Request # 3 | Received 1 record from 2015-07-10 11:01:10 to 2015-07-10 11:01:10 (0.0 seconds) and wrote 1 record for 6MN5 | 2015-08-20 12:32:11 HD Request # 3 | Intraday download COMPLETE for 6MN5. Completion time: 0s. Unique request ID: 2 | 2015-08-20 12:32:11 Removed historical data download ID 2 | 2015-08-20 12:32:11 Real-time Intraday chart data file updates started for 6MN5 | 2015-08-20 12:32:11 HD Request # 4 | Downloading Intraday chart data for 6MQ5 to the file 6MQ5.scid. Service: cme | 2015-08-20 12:32:11 HD Request # 4 | Download start Date-Time: 2015-07-05 18:59:59.000 | 2015-08-20 12:32:11 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2015-08-20 12:32:11 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-20 12:32:11 Socket (6) | Connected. | 2015-08-20 12:32:11 HD Request # 4 | Sending historical data logon request message. | 2015-08-20 12:32:11 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-07-05 18:59:59. Record interval: 1. Symbol: 6MQ15 | 2015-08-20 12:32:11 HD Request # 4 | Decompressing data. | 2015-08-20 12:32:11 HD Request # 4 | Receiving Intraday data for 6MQ5 starting at 2015-08-05 09:01:57 | 2015-08-20 12:32:11 HD Request # 4 | Truncating file to starting Date-Time of 2015-07-05 18:59:59 | 2015-08-20 12:32:11 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-08-05 09:01:57 | 2015-08-20 12:32:11 Socket (6) | Shutdown and closed. | 2015-08-20 12:32:11 The network socket for historical data has been closed. | 2015-08-20 12:32:11 HD Request # 4 | Received 1 record from 2015-08-05 09:01:57 to 2015-08-05 09:01:57 (0.0 seconds) and wrote 1 record for 6MQ5 | 2015-08-20 12:32:11 HD Request # 4 | Intraday download COMPLETE for 6MQ5. Completion time: 0s. Unique request ID: 3 | 2015-08-20 12:32:11 Removed historical data download ID 3 | 2015-08-20 12:32:11 Real-time Intraday chart data file updates started for 6MQ5 | 2015-08-20 12:32:11 HD Request # 4 | Reloading Intraday charts for 6MQ5 | 2015-08-20 12:32:11 Reloading all charts with filename: 6MQ5.scid | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Download is complete for all contract months in chart. Proceeding with data load. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Checking for volume based rollover dates. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Volume based rollover from 6MK5 to 6MM5 occurs at 2015-04-01 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Volume based rollover from 6MM5 to 6MN5 occurs at 2015-06-15 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Volume based rollover from 6MN5 to 6MQ5 occurs at 2015-07-13 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Volume based rollover from 6MQ5 to 6MU5 occurs at 2015-07-01 | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Performing continuous futures contract back adjustment calculations. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MK5 Open price on 2015-04-01 is 0.06585. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MM5 Open price on 2015-04-01 is 0.06523. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MK5 price difference to 6MM5 is -0.00062000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MM5 Open price on 2015-06-15 is 0.06486. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MN5 Open price on 2015-06-15 is 0.06463. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MM5 price difference to 6MN5 is -0.00023000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MN5 Open price on 2015-07-13 is 0.06346. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MQ5 Open price on 2015-07-13 is 0.06346. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MN5 price difference to 6MQ5 is 0. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MQ5 Open price on 2015-07-01 is 0.06311. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MU5 Open price on 2015-07-01 is 0.06314. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: 6MQ5 price difference to 6MU5 is 0.00003000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Back adjust amount for symbol 6MK5 is -0.00082000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Back adjust amount for symbol 6MM5 is -0.00020000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Back adjust amount for symbol 6MN5 is 0.00003000. | 2015-08-20 12:32:11 6MU5 [CBV] 60 Min #1: Back adjust amount for symbol 6MQ5 is 0.00003000. | 2015-08-20 12:32:11 |
| [2015-08-20 17:46:45] |
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We see you are using the Continuous Futures Contract chart feature. Open a new chart for 6MU5 through File >> Find Symbol. Once the chart is open, select Edit >> Delete All Data and Download. There should be no problem with the chart at that point in time. If the chart displays properly, then we can help you with the Continuous Futures Contract chart after that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-20 17:53:07] |
| User438810 - Posts: 50 |
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Ok it works. Thanks again.
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| [2015-08-20 18:14:17] |
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We now have corrected the Continuous Futures Contract months for this particular contract to include only March, June, September and December. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that is done, you can now use the Continuous Futures Contract feature on that chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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