Support Board
Date/Time: Sun, 22 Dec 2024 14:00:23 +0000
ES Trade from DOM not working
View Count: 1165
| [2015-08-10 12:11:57] |
| bookert4 - Posts: 56 |
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Hello Support, I recently switched from Ameritrade to CTS4. I changed everything over but I cannot trade from my ES chart without this message I have included. Please advise. Software version: 1217 | 2015-08-10 06:40:57 Uses Old Spreadsheets | 2015-08-10 06:40:57 Usage end date: 2015-08-31 | 2015-08-10 06:40:57 Enabled for: Advanced Features. | 2015-08-10 06:40:57 Enabled for: Advanced Features 2. | 2015-08-10 06:40:57 Enabled for: Sierra Chart Historical Data Service. | 2015-08-10 06:40:57 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-08-10 06:40:57 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-08-10 06:40:57 Received 1 data feed usernames. | 2015-08-10 06:40:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-10 06:40:57 Active service: CTS T4 FIX | 2015-08-10 06:40:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-10 06:40:57 2015-08-10 06:40:57 Local computer clock time | 2015-08-10 06:40:57 2015-08-10 11:40:57 GMT time | 2015-08-10 06:40:57 2015-08-10 06:40:57 Time zone adjusted time | 2015-08-10 06:40:57 Time difference to server time: 12 seconds. | 2015-08-10 06:40:57 Program path: C:\SierraChart3\ | 2015-08-10 06:40:57 Data Files path: C:\SierraChart3\Data\ | 2015-08-10 06:40:57 OS Version Number: 6.1 | 2015-08-10 06:40:57 Locale Information: C | 2015-08-10 06:40:57 Checking for new symbol settings for cts | 2015-08-10 06:40:57 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-10 06:40:57 HTTP connection to www.sierrachart.com:80 (1336) | Connected. | 2015-08-10 06:40:57 Symbol settings are up-to-date for cts | 2015-08-10 06:40:57 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-08-10 06:41:02 CTS FIX - Firm: PTP | 2015-08-10 06:41:02 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2015-08-10 06:41:02 CTS FIX socket (1876) | Connected. | 2015-08-10 06:41:02 CTS FIX socket (1876) | Starting SSL connection. | 2015-08-10 06:41:02 HTTP connection to www.sierrachart.com:80 (1336) | Closed. No error. | 2015-08-10 06:41:03 HTTP connection to www.sierrachart.com:80 (1336) | Shutdown and closed. | 2015-08-10 06:41:03 CTS FIX socket (1876) | SSL connection established. | 2015-08-10 06:41:03 CTS FIX: Sending the Logon message. | 2015-08-10 06:41:04 CTS FIX: Connected to data and trade server. FIX version: 4.3.40.0 | 2015-08-10 06:41:04 CTS FIX: Received Account List collateral report. | 2015-08-10 06:41:04 CTS FIX: Subscribing to account: sv* | 2015-08-10 06:41:04 Supported exchange: CME_CO (SIM:COMEX Futures) | 2015-08-10 06:41:04 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2015-08-10 06:41:04 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2015-08-10 06:41:04 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2015-08-10 06:41:04 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2015-08-10 06:41:04 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2015-08-10 06:41:04 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2015-08-10 06:41:04 Supported exchange: CME_KOp (SIM:KCBT Options) | 2015-08-10 06:41:04 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2015-08-10 06:41:04 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2015-08-10 06:41:04 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2015-08-10 06:41:04 Supported exchange: CME_K (SIM:KCBT Futures) | 2015-08-10 06:41:04 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2015-08-10 06:41:04 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2015-08-10 06:41:04 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2015-08-10 06:41:04 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2015-08-10 06:41:04 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2015-08-10 06:41:04 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2015-08-10 06:41:04 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2015-08-10 06:41:04 Supported exchange: CME_COOp (SIM:COMEX Options) | 2015-08-10 06:41:04 CTS FIX: Received Account Update collateral report. | 2015-08-10 06:41:06 CTS FIX: Requesting Open Orders for account: sv* | 2015-08-10 06:41:09 CTS FIX: Received Account List collateral report. | 2015-08-10 06:41:09 Mapping ES.CME_20150900_ESU5.CME_Eq to ESU5. Service code: cme | 2015-08-10 06:41:16 SC Exchange Data | Starting real-time market data updates for: ESU5. ID: 1 | 2015-08-10 06:41:16 Using username 0 | 2015-08-10 06:41:16 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-08-10 06:41:16 Intraday data recording state for symbol ES.CME_20150900_ESU5.CME_Eq is set to download pending. | 2015-08-10 06:41:17 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-10 06:41:17 HD Request # 2 | Downloading Intraday chart data for ES.CME_20150900_ESU5.CME_Eq to the file ES.CME_20150900_ESU5.CME_Eq.scid. Service: cme | 2015-08-10 06:41:17 HD Request # 2 | Download start Date-Time: 2015-08-09 21:14:00.0 | 2015-08-10 06:41:17 Socket (3088) | Connected. | 2015-08-10 06:41:17 SC Exchange Data | Connected to server. | 2015-08-10 06:41:17 SC Exchange Data | Sending logon request message. | 2015-08-10 06:41:17 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-08-10 06:41:17 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-08-10 06:41:17 SC Exchange Data | Server protocol version: 6. Client protocol version: 5. There is a protocol mismatch! | 2015-08-10 06:41:17 SC Exchange Data | Successfully connected. | 2015-08-10 06:41:17 SC Exchange Data | Restarting real-time data updates for symbol: ES.CME_20150900_ESU5.CME_Eq -> ESU5 | 2015-08-10 06:41:17 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-08-10 06:41:17 Socket (3220) | Connected. | 2015-08-10 06:41:17 HD Request # 2 | Sending historical data logon request message. | 2015-08-10 06:41:17 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-09 21:14:00. Record interval: 0. Symbol: ESU5 | 2015-08-10 06:41:17 HD Request # 2 | Decompressing data. | 2015-08-10 06:41:17 HD Request # 2 | Receiving Intraday data for ES.CME_20150900_ESU5.CME_Eq starting at 2015-08-09 21:14:00 | 2015-08-10 06:41:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-08-09 21:15:00 | 2015-08-10 06:41:17 Socket (3220) | Shutdown and closed. | 2015-08-10 06:41:17 The network socket for historical data has been closed. | 2015-08-10 06:41:17 HD Request # 2 | Received 39612 records from 2015-08-09 21:14:00 to 2015-08-10 06:40:59 (9.4 hours) and wrote 39611 records for ES.CME_20150900_ESU5.CME_Eq | 2015-08-10 06:41:17 HD Request # 2 | Intraday download COMPLETE for ES.CME_20150900_ESU5.CME_Eq. Completion time: 0s. Unique request ID: 1 | 2015-08-10 06:41:18 Removed historical data download ID 1 | 2015-08-10 06:41:18 Real-time Intraday chart data file updates started for ES.CME_20150900_ESU5.CME_Eq | 2015-08-10 06:41:18 CTS T4 FIX | Starting real-time market data updates for: $SPX.X. ID: 2 | 2015-08-10 06:41:18 Symbol Error - $SPX.X is unknown, unavailable, or improperly formatted. CTS T4 FIX | Symbol format needs to be [contract].[market].[exchange]. | 2015-08-10 06:41:18 Intraday data recording state for symbol $SPX.X is set to download pending. | 2015-08-10 06:41:18 HD Request # 3 | Downloading Intraday chart data for $SPX.X to the file $SPX.X.scid. Service: cts | 2015-08-10 06:41:18 HD Request # 3 | Download start Date-Time: 2015-08-07 09:47:24.0 | 2015-08-10 06:41:18 HD Request # 3 | Error downloading historical Intraday data for $SPX.X. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2015-08-10 06:41:18 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX.X | 2015-08-10 06:41:18 HD Request # 3 | Intraday download COMPLETE for $SPX.X. Completion time: 0s. Unique request ID: 2 | 2015-08-10 06:41:18 Removed historical data download ID 2 | 2015-08-10 06:41:18 Real-time Intraday chart data file updates started for $SPX.X | 2015-08-10 06:41:18 CTS FIX: Received Account List collateral report. | 2015-08-10 06:41:19 Failed to get the value for the FIX field with tag number 200. The field was not found. Field list: 8=FIX.4.29=23335=834=4649=PTP56=SierraChart50=T4FIX52=20150810-11:42:06.1611=svj173111=13859.117=fo-635747857261611133562150=839=848=CME_20150900_ESU555=ES207=CME_Eq59=054=1167=FUT38=258=Market not found: CME_20150900_ESU521=4910=195 | 2015-08-10 06:42:18 * Failed to get the value for the FIX field with tag number 200. The field was not found. Field list: 8=FIX.4.29=23435=834=10549=PTP56=SierraChart50=T4FIX52=20150810-12:08:25.5681=svj173111=13861.117=fo-635747873055687977963150=839=848=CME_20150900_ESU555=ES207=CME_Eq59=054=1167=FUT38=258=Market not found: CME_20150900_ESU521=4910=025 | 2015-08-10 07:08:38 * |
| [2015-08-10 17:11:22] |
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Update Sierra Chart by following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Perform a Full Reset of the Symbol Settings as documented here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps You are not using the correct CTS T4 symbols. You can find them through File >> Find Symbol. Change the symbols of the existing charts by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html#ChangingChartSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-10 17:58:45
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| [2015-08-10 17:59:05] |
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We apologize. We forgot to give the you the link to perform a Full Reset of the Symbol Settings. Here it is: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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