Support Board
Date/Time: Tue, 11 Mar 2025 19:39:51 +0000
Trouble connecting
View Count: 1566
| [2013-06-11 21:34:27] |
| McCracken - Posts: 1 |
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Hello, I am trying to connect to Top Step Trader. When I set up the CTS T4 service and try to connect it says Unexpected Disconnect. I've verified the credentials. When I try to connect to the CTS T4 FIX server, it allows me to log in but then it says that Data Failed. I'm not sure what the issue is. |
| [2013-06-11 21:47:23] |
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CTS T4 FIX is still under development and cannot be used. You need to use the service named "CTS T4". After trying to connect, please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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