Support Board
Date/Time: Sun, 22 Dec 2024 11:07:53 +0000
with version 1281 some toolbar commands don't work
View Count: 1042
| [2015-08-05 15:06:43] |
| User45158 - Posts: 31 |
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ToolBar Commands: Reset Scale and Price Retracement Tool don't work in toolbar |
| [2015-08-05 17:10:03] |
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These commands work perfect for both a detached chart and an attached chart. Does not make much sense why there would be a problem. When you press the Control Bar button for the Price Retracement tool, does it remain in a pushed in state? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-05 17:22:35] |
| User45158 - Posts: 31 |
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No, items aren't highlighted at all. Clicking on item is not possible.
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| [2015-08-05 17:54:20] |
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Really we would need you to show this to us. Set your telephone number and name here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We can call you later today. Or if you want to provide us a screenshot showing Sierra Chart and the Control Bar we should have a better sense of what you are seeing. Here are instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-05 19:54:58] |
| User45158 - Posts: 31 |
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Hi, I've set my phone number to call me back , Thanks.
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| [2015-08-06 03:31:59] |
| User45158 - Posts: 31 |
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I found the glitch: The last detached window has to be re-attached , otherwise the reset scale and retracement buttons do not actuate on the toolbar. Last version did not need this step. At least it is a workaround to function now. Thank you for your time. |
| [2015-08-06 05:07:33] |
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This gives us some indication of the problem and will be doing some code checking and see if we can find any problems. However, one thing needs to be understood, the Control Bar on the main Sierra Chart window is not affected by and has no effect on any of the detached charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-06 05:15:45] |
| User45158 - Posts: 31 |
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Yes, not the main bar but the custom tool bar icons of reset scale and retracement tool in my tool bar 1 and tool bar 2
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| [2015-08-06 05:18:37] |
| User45158 - Posts: 31 |
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Those were the only two icons affected by the detach/attach status of last chart opened. The other icons on the tool bar 1 and 2 worked fine, very odd.
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| [2015-08-07 04:15:03] |
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Let us know if you see the problem again because we have not found any indication of a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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