Support Board
Date/Time: Sun, 22 Dec 2024 11:18:01 +0000
Unable to Connect to Data Feed and TPO / Vol Profile Studies are showing unsupported
View Count: 896
| [2015-08-03 12:33:45] |
| User802014 - Posts: 30 |
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I purchased two more months of usage time for level 5 this morning and am unable to connect to my data feed - rithmic with Ninjatrader brokerage (I am using vs 1242 so this should not be a problem). Also - I am getting an error that the Volume by Price and TPO studies are not supported for my current service package. I submitted account support tickets regarding these issues over an hour ago and have not received any feedback, so I am posting here. Thanks. |
| [2015-08-03 17:15:14] |
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Looks like you are not having a problem now. You needed to restart Sierra Chart after making the payment. If that did not work, then follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-03 17:15:46
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