Support Board
Date/Time: Sun, 22 Dec 2024 05:42:41 +0000
Alert for Internet Interruption
View Count: 985
| [2015-07-30 12:44:19] |
| JayShea - Posts: 92 |
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I have Time-Warner internet 'service' and it disconnects every few minutes for a second or two. 30+ interruption per hour. The alert sounds each time the service is disconnected and reconnected. As well there should be. Is there an option to turn off the alert other than turn off the speakers? Thanks JD |
| [2015-07-30 17:19:47] |
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Do you want to temporarily just mute all alert sounds from Sierra Chart? Refer to this page: https://www.sierrachart.com/index.php?page=doc/doc_AlertsManager.html#DisablingAlertSounds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-30 19:11:29] |
| JayShea - Posts: 92 |
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Hi Thanks for getting back to me. I apologize for being inarticulate in stating specifically what I want to achieve. The only alert sound and email I want to prevent (no longer have to hear) is the one caused by my unfortunate internet provider's brief (less than a second) lapses of connection that occur all day long. I've attached an image of the Alerts Log that show the sound what I want to eliminate. As you'll see, the grand majority of the alerts in the log are caused by the brief internet disconnection and reconnection. The first 2-entries happen all day long. Their occurrence is my problem but I really would like to remove the audio and email. Hoping this is more clear. Thanks JD |
 2015-07-30_1501.png / V - Attached On 2015-07-30 19:09:24 UTC - Size: 138.42 KB - 346 views |
| [2015-07-30 19:20:17] |
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You have to disable the alerts altogether for server connections and disconnections. This is done through Global Settings >> General Settings >> General 2. Set the Server Alert settings to No Alert.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-30 19:20:57
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