Support Board
Date/Time: Sun, 22 Dec 2024 05:15:59 +0000
Data Download Issue
View Count: 1006
| [2015-07-28 11:04:53] |
| Roman - Posts: 2 |
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I have problem with data download. Some times data do not download correctly. I'm working with InteractiveBrokers. I was trying to Disconnect and connect to Data Feed again, but chart do not change. Here is my screenshort with CME data chart comparison: http://i.imgur.com/Ag7FIbS.png I compared my data with CME chart and see the gap in chart data. Can you help? |
| [2015-07-28 16:48:23] |
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You will need to redownload the data following the steps here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart With Interactive Brokers refer to the Backfill Issues and Solutions here: https://www.sierrachart.com/index.php?page=doc/IB.php#IBHistoricalDataIssues Sierra Chart Support |
| [2015-07-28 18:12:17] |
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Before re-downloading the data make sure this option is enabled: Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. So that historical Intraday data is downloaded from the Sierra Chart Historical Data Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-28 18:12:35
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