Support Board
Date/Time: Sun, 22 Dec 2024 05:02:52 +0000
Problems downloading data
View Count: 1074
| [2015-07-27 20:11:01] |
| tobi - Posts: 351 |
|
Hi SC, I seem to be having problems downloading data. After the data-update being real slow, I've deleted all data and trying do download now. Any idea what's causing this? For your information, I've also attached my data-settings and symbol-update-list. Software version: 1277 | 2015-07-27 22:01:30 Uses New Spreadsheets | 2015-07-27 22:01:30 Usage end date: 2015-12-25 | 2015-07-27 22:01:30 Enabled for: Advanced Features. | 2015-07-27 22:01:30 Enabled for: Sierra Chart Historical Data Service. | 2015-07-27 22:01:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-27 22:01:30 Current selected Data/Trading service: SC Forex Data (FXCM) | 2015-07-27 22:01:30 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-07-27 22:01:30 2015-07-27 22:01:30 Local computer clock time | 2015-07-27 22:01:30 2015-07-27 20:01:30 GMT time | 2015-07-27 22:01:30 2015-07-27 22:01:30 Time zone adjusted time | 2015-07-27 22:01:30 Time difference to server time: 0 seconds. | 2015-07-27 22:01:30 Program path: C:\Program Files (x86)\_tb\trade\sc\sc2\ | 2015-07-27 22:01:30 Data Files path: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\ | 2015-07-27 22:01:30 OS Version Number: 6.1 | 2015-07-27 22:01:30 Locale Information: C | 2015-07-27 22:01:30 Checking for new symbol settings for fxcm | 2015-07-27 22:01:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-27 22:01:30 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-27 22:01:30 Symbol settings are up-to-date for fxcm | 2015-07-27 22:01:30 Files to Open on Start up | Opening file: gbp.cht | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:01:33 Files to Open on Start up | Opening file: eur.cht | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.scid | 2015-07-27 22:01:33 SC Forex Data (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2015-07-27 22:01:33 Intraday data recording state for symbol GBPUSD is set to download pending. | 2015-07-27 22:01:33 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-07-27 22:01:33 HD Request # 2 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2015-07-27 22:01:33 Compressing file: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.scid. This may take a while. | 2015-07-27 22:01:33 HD Request # 2 | Download start Date-Time: 2015-04-18 22:01:33.0 | 2015-07-27 22:01:33 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2015-07-27 22:01:33 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-07-27 22:01:33 Intraday data recording state for symbol EURUSD is set to download pending. | 2015-07-27 22:01:33 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-07-27 22:01:35 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-07-27 22:01:35 Socket (2) | Connected. | 2015-07-27 22:01:36 SC Forex Data (FXCM) | Connected to server. | 2015-07-27 22:01:36 SC Forex Data (FXCM) | Sending logon request message. | 2015-07-27 22:01:36 Socket (3) | Connected. | 2015-07-27 22:01:36 HD Request # 2 | Sending historical data logon request message. | 2015-07-27 22:01:36 SC Forex Data (FXCM) | Server Name: SC Real-Time Server. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Successfully connected. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 1 | 2015-07-27 22:01:37 Intraday data recording state for symbol EURUSD is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: GBPUSD. ID: 2 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:01:37 Historical data request is discarded because it is not for earlier data. | 2015-07-27 22:01:37 Intraday data recording state for symbol GBPUSD has been reset to downloading. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDUSD. ID: 3 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:01:37 Intraday data recording state for symbol AUDUSD is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: NZDUSD. ID: 4 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:01:37 Intraday data recording state for symbol NZDUSD is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: USDCAD. ID: 5 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURCAD | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: EURCAD. ID: 6 | 2015-07-27 22:01:37 Intraday data recording state for symbol USDCAD is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: USDJPY. ID: 7 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: EURJPY. ID: 8 | 2015-07-27 22:01:37 Intraday data recording state for symbol USDJPY is set to download pending. | 2015-07-27 22:01:37 Intraday data recording state for symbol EURJPY is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: GBPJPY. ID: 9 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:01:37 Intraday data recording state for symbol GBPJPY is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDJPY. ID: 10 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:01:37 Intraday data recording state for symbol AUDJPY is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: NZDJPY. ID: 11 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:01:37 Intraday data recording state for symbol NZDJPY is set to download pending. | 2015-07-27 22:01:37 SC Market Stats | Starting real-time market data updates for: USDX. ID: 12 | 2015-07-27 22:01:37 SC Market Stats | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-07-27 22:01:37 Intraday data recording state for symbol USDX is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 13 | 2015-07-27 22:01:37 Intraday data recording state for symbol US30 is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: USOil. ID: 14 | 2015-07-27 22:01:37 Intraday data recording state for symbol USOil is set to download pending. | 2015-07-27 22:01:37 SC Forex Data (FXCM) | Starting real-time market data updates for: XAUUSD. ID: 15 | 2015-07-27 22:01:37 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:01:37 Intraday data recording state for symbol XAUUSD is set to download pending. | 2015-07-27 22:01:37 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-07-27 22:01:37 Socket (4) | Connected. | 2015-07-27 22:01:37 SC Market Stats | Connected to server. | 2015-07-27 22:01:37 SC Market Stats | Sending logon request message. | 2015-07-27 22:01:37 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-04-18 22:01:33. Record interval: 1. Symbol: GBPUSD | 2015-07-27 22:01:37 HD Request # 2 | Decompressing data. | 2015-07-27 22:01:38 HD Request # 2 | Receiving Intraday data for GBPUSD starting at 2015-04-19 21:09:00 | 2015-07-27 22:01:38 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-04-19 21:09:00 | 2015-07-27 22:01:38 SC Market Stats | Server Name: SC Real-Time Server. | 2015-07-27 22:01:38 SC Market Stats | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-27 22:01:38 SC Market Stats | Successfully connected. | 2015-07-27 22:01:38 SC Market Stats | Restarting real-time data updates for symbol: USDX | 2015-07-27 22:01:38 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:01:42 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:01:42 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:01:42 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:01:42 SC Forex Data (FXCM) | There has been no activity on the network socket. Will reconnect. | 2015-07-27 22:03:33 Connection to the external service has been lost. | 2015-07-27 22:03:33 Socket (2) | Shutdown and closed. | 2015-07-27 22:03:33 SC Forex Data (FXCM) | Disconnected from the server. | 2015-07-27 22:03:33 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-27 22:03:33 SC Forex Data (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2015-07-27 22:03:38 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-07-27 22:03:38 Socket (5) | Connected. | 2015-07-27 22:03:42 SC Forex Data (FXCM) | Connected to server. | 2015-07-27 22:03:42 SC Forex Data (FXCM) | Sending logon request message. | 2015-07-27 22:03:42 SC Forex Data (FXCM) | Server Name: SC Real-Time Server. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Successfully connected. | 2015-07-27 22:03:45 Socket (4) | Shutdown and closed. | 2015-07-27 22:03:45 SC Market Stats | Disconnected from the server. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: EURUSD. ID: 1 | 2015-07-27 22:03:45 Intraday data recording state for symbol EURUSD is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: GBPUSD. ID: 2 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:03:45 Historical data request is discarded because it is not for earlier data. | 2015-07-27 22:03:45 Intraday data recording state for symbol GBPUSD has been reset to downloading. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDUSD. ID: 3 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:03:45 Intraday data recording state for symbol AUDUSD is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: NZDUSD. ID: 4 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:03:45 Intraday data recording state for symbol NZDUSD is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: USDCAD. ID: 5 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURCAD | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: EURCAD. ID: 6 | 2015-07-27 22:03:45 Intraday data recording state for symbol USDCAD is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: USDJPY. ID: 7 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: EURJPY. ID: 8 | 2015-07-27 22:03:45 Intraday data recording state for symbol USDJPY is set to download pending. | 2015-07-27 22:03:45 Intraday data recording state for symbol EURJPY is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: GBPJPY. ID: 9 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:03:45 Intraday data recording state for symbol GBPJPY is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: AUDJPY. ID: 10 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:03:45 Intraday data recording state for symbol AUDJPY is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: NZDJPY. ID: 11 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURJPY | 2015-07-27 22:03:45 Intraday data recording state for symbol NZDJPY is set to download pending. | 2015-07-27 22:03:45 SC Market Stats | Starting real-time market data updates for: USDX. ID: 12 | 2015-07-27 22:03:45 SC Market Stats | Connecting to the server ds5.sierracharts.com. Port 443 | 2015-07-27 22:03:45 Intraday data recording state for symbol USDX is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 13 | 2015-07-27 22:03:45 Intraday data recording state for symbol US30 is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: USOil. ID: 14 | 2015-07-27 22:03:45 Intraday data recording state for symbol USOil is set to download pending. | 2015-07-27 22:03:45 SC Forex Data (FXCM) | Starting real-time market data updates for: XAUUSD. ID: 15 | 2015-07-27 22:03:45 Subscribing to common currency symbol for profit/loss currency calculations. Symbol: EURUSD | 2015-07-27 22:03:45 Intraday data recording state for symbol XAUUSD is set to download pending. | 2015-07-27 22:03:45 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-07-27 22:03:45 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:03:48 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\GBPUSD.dly | 2015-07-27 22:03:48 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:03:48 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files (x86)\_tb\trade\sc\sc2\Data\EURUSD.dly | 2015-07-27 22:03:48 Socket (6) | Error received in OnConnect while connecting. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2015-07-27 22:04:06 Socket (6) | Shutdown and closed. | 2015-07-27 22:04:06 SC Market Stats | Disconnected from the server. | 2015-07-27 22:04:06 SC Market Stats | Data feed disconnected. Will reconnect. | 2015-07-27 22:04:06 SC Market Stats | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-07-27 22:04:08 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-07-27 22:04:08 Socket (7) | Connected. | 2015-07-27 22:04:08 SC Market Stats | Connected to server. | 2015-07-27 22:04:08 SC Market Stats | Sending logon request message. | 2015-07-27 22:04:08 SC Market Stats | Server Name: SC Real-Time Server. | 2015-07-27 22:04:08 SC Market Stats | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-07-27 22:04:08 SC Market Stats | Successfully connected. | 2015-07-27 22:04:08 SC Market Stats | Restarting real-time data updates for symbol: USDX | 2015-07-27 22:04:08 |
 data-settings.png / V - Attached On 2015-07-27 20:10:04 UTC - Size: 33.77 KB - 310 views symbol-list.png / V - Attached On 2015-07-27 20:10:09 UTC - Size: 16.34 KB - 297 views |
| [2015-07-28 03:31:59] |
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We do see indications of slow connections and network connection errors. So clearly there is some connectivity problem between your copy of Sierra Chart and the Sierra Chart servers. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html The Sierra Chart servers are running fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-28 03:32:23
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| [2015-07-28 08:00:54] |
| tobi - Posts: 351 |
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Ok, the error/delay seems to be on my side. I had connection/audio issues on a GotoWebinar too last night. Working fine now, so I'll have to get in touch with my internet provider. Attached is a screenshot of several "pings" I performed. dsX.sierracharts.com always has distinct longer ping times as e.g. www.sierrachart.com or google. Is this nomral and is a ping time of ~ 120 ms still ok? |
| [2015-07-28 08:19:14] |
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The Sierra Chart website is hosted in Europe. So you will always have very low latency to the Sierra Chart server since you are in Europe. All of Sierra Chart's other servers are in Canada and the US. 120 ms is considered reasonable/good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-28 08:44:43
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To post a message in this thread, you need to log in with your Sierra Chart account: