Support Board
Date/Time: Sun, 22 Dec 2024 04:56:04 +0000
Can not connect to Rithmic01
View Count: 903
| [2015-07-22 17:23:51] |
| User230665 - Posts: 2 |
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I can not connect to my live Rithmi01 Account Connection. Below is my log: Rithmic Trading | Port for executable: 62284 | 2015-07-22 11:21:26 Listening socket (1036), port 62284 | Closed. | 2015-07-22 11:21:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-22 11:21:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62284 | 2015-07-22 11:21:28 Socket (30) | Connected. | 2015-07-22 11:21:28 Rithmic Trading | Connected to server. | 2015-07-22 11:21:28 Rithmic Trading | Sending logon request message. | 2015-07-22 11:21:28 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-22 11:21:28 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-22 11:21:28 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-07-22 11:21:28 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-22 11:21:29 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 11:21:29 Rithmic Trading | Server Name: DTC Bridge. | 2015-07-22 11:21:29 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-07-22 11:21:29 Rithmic Trading | Logon error from server | 2015-07-22 11:21:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 11:21:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 11:21:29 Socket (30) | Shutdown and closed. | 2015-07-22 11:21:29 Rithmic Trading | Disconnected from the server. | 2015-07-22 11:21:29 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 11:21:29 Rithmic Trading | Bridge process is still running. | 2015-07-22 11:21:31 Rithmic Trading | Connecting to the server 127.0.0.1. Port 62284 | 2015-07-22 11:21:33 Socket (31) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-07-22 11:21:34 Socket (31) | Shutdown and closed. | 2015-07-22 11:21:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 11:21:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 11:21:34 Rithmic Trading | Disconnected from the server. | 2015-07-22 11:21:34 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 11:21:34 Rithmic Trading | Bridge process is still running. | 2015-07-22 11:21:36 File >> Disconnect selected. | 2015-07-22 11:21:37 Rithmic Trading | Disconnected from the server. | 2015-07-22 11:21:37 The above has been sent to support. | 2015-07-22 11:22:26 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-07-22 11:22:27 |
| [2015-07-22 17:41:40] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 11:21:29 There can be many causes of a "permission denied" error and they are explained at step 17 here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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