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Date/Time: Mon, 28 Oct 2024 11:17:35 +0000



Charts, time and sales and price not updating with OEC

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[2015-07-21 14:27:06]
User230181 - Posts: 9
Sierra is behaving strange when connected to OEC.
Look at screenshot http://www.sierrachart.com/image.php?l=1437488255987.png

* GCLU5 Crude Oil chart is not updating (51.06), even on DOM the last trade price remains some old 51.40. Time & Sales is totally blank. No records.
* ZCZ5 Corn historical daily charts has the same problem (last price stays the same, chart not updating. Strange it works ok with ZCU5 September but not with ZCZ5 December contract (I have diff spread built using hist daily charts)
* Also time spread ZC FTS -Z5,+U5 has not time & sales data. But it should have I think ...
* YMU5 E-mini Dow is working fine (chart, DOM, T&S)

Is there any explanation for that?
I have the "top of book" data ordered
Date Time Of Last Edit: 2015-07-21 14:28:19
[2015-07-21 18:01:54]
Sierra Chart Engineering - Posts: 104368
Most likely you have gone over the 5 symbol limit with OEC:
https://www.sierrachart.com/index.php?page=doc/openecry.php#Symbols

Have them increase the number of symbols allowed for the account to at least 10.

The image of the Trade DOM with OEC data, does show a problem but that kind of behavior is not unusual with OEC.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-07-21 18:02:17

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