Support Board
Date/Time: Sun, 22 Dec 2024 05:19:23 +0000
Error after updating new release
View Count: 1212
| [2015-07-15 06:37:37] |
| nicktrader - Posts: 715 |
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I got a error window after updating. What can I do? I can't open the platform.
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 Error Window.png / V - Attached On 2015-07-15 06:36:27 UTC - Size: 33.28 KB - 389 views |
| [2015-07-15 08:19:43] |
| crazybears - Posts: 314 |
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HI Sierra Chart Engineering I have the same problem |
| [2015-07-15 10:17:33] |
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We are fixing this now. One moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 10:22:18] |
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This has been solved. You will need to install version 1269 from this page: https://www.sierrachart.com/index.php?page=doc/download.php#download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 10:43:12] |
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We need from one of you, your Sierra3.CFG file so we can duplicate this problem. We were unable to duplicate it, so we could not fix the original problem and had to go back to version 1269. This file is located in the Sierra Chart main program folder. Privately attach the file here. The file does not contain any password information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-15 10:43:35
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| [2015-07-15 10:50:03] |
| nicktrader - Posts: 715 |
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I do not have the "damaged" Sierra3.CFG because I solved the "problem" by myself. I installed my previous version and made a transferring as discribed. Sorry Transferring Sierra Chart Settings and Data From Existing Installation to New Installation |
| [2015-07-15 10:51:33] |
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Nevertheless, still attach the Sierra3.CFG file you are currently using and we will see if we can duplicate the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 10:53:54] |
| nicktrader - Posts: 715 |
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maybe this is the "damaged" because as I know I made a sik copy of the complete folder and than I made the transfer.
Date Time Of Last Edit: 2015-07-15 10:58:16
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Private File |
| [2015-07-15 11:48:59] |
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We still cannot duplicate the problem with this file. So we will have to add some detailed logging to determine what it is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 18:32:16] |
| crazybears - Posts: 314 |
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Hi just come back home ,attached is Sierra3.cfg file |
Private File |
| [2015-07-15 18:53:49] |
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Thank you. We still do not see the problem but we will determine the cause of the issue in a different way and solve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 19:21:49] |
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We still need to do more work to review code to see where the problem could be. It does relate to the new control bar we are developing. There have been some changes already and we would like to know if the problem is still encountered. Here is a link to the version with the new control bar: https://www.sierrachart.com/downloads/SierraChartSetupNoCLRPrereleaseTest.exe We recommend just installing this into another folder and see if you encounter the startup error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-15 19:37:36] |
| crazybears - Posts: 314 |
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installed into new folder , startup error still present
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| [2015-07-16 19:59:49] |
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This problem has now been solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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