Support Board
Date/Time: Sun, 22 Dec 2024 05:47:01 +0000
No real time updates from Sierra
View Count: 827
| [2015-07-13 14:43:41] |
| User69487 - Posts: 21 |
|
I don't see any real time updates even though I'm subscribed to the service from Sierra Chart, for example for $BSX.BZ I get historical data but no real time bid/ask or current prices: Intraday data recording state for symbol BSX.BZ is set to download pending. | 2015-07-13 10:41:33 Reloading all charts with filename: BSX.BZ.scid | 2015-07-13 10:41:33 HD Request # 1026 | Downloading Intraday chart data for BSX.BZ to the file BSX.BZ.scid. Service: bats.ex | 2015-07-13 10:41:33 HD Request # 1026 | Download start Date-Time: 2015-03-15 10:41:33.0 | 2015-07-13 10:41:33 HD Request # 1026 | Using server: scdf2.sierracharts.com port 10149 | 2015-07-13 10:41:33 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-07-13 10:41:33 Socket (1031) | Connected. | 2015-07-13 10:41:33 HD Request # 1026 | Sending historical data logon request message. | 2015-07-13 10:41:33 HD Request # 1026 | Requesting Intraday data. Start Date-Time: 2015-03-15 10:41:33. Record interval: 0. Symbol: BSX.BZ | 2015-07-13 10:41:33 HD Request # 1026 | Decompressing data. | 2015-07-13 10:41:33 HD Request # 1026 | Receiving Intraday data for BSX.BZ starting at 2015-03-16 08:17:32 | 2015-07-13 10:41:33 HD Request # 1026 | Timestamp of first Intraday data file record written: 2015-03-16 08:17:32 | 2015-07-13 10:41:33 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BSX.BZ.scid | 2015-07-13 10:41:33 Socket (1031) | Shutdown and closed. | 2015-07-13 10:41:34 The network socket for historical data has been closed. | 2015-07-13 10:41:34 HD Request # 1026 | Received 275108 records from 2015-03-16 08:17:32 to 2015-07-13 10:26:33 (119.1 days) and wrote 275108 records for BSX.BZ | 2015-07-13 10:41:34 HD Request # 1026 | Intraday download COMPLETE for BSX.BZ. Completion time: 0s. Unique request ID: 1025 | 2015-07-13 10:41:34 Removed historical data download ID 1025 | 2015-07-13 10:41:34 Real-time Intraday chart data file updates started for BSX.bz | 2015-07-13 10:41:34 Intraday data recording state for symbol BSX.BZ is set to download pending. | 2015-07-13 10:41:34 HD Request # 1027 | Downloading Intraday chart data for BSX.BZ to the file BSX.BZ.scid. Service: ib | 2015-07-13 10:41:34 HD Request # 1027 | Download start Date-Time: 2015-07-13 10:26:33.0 | 2015-07-13 10:41:34 HD Request # 1027 | Requesting a total of 0 days and 5701 seconds. | 2015-07-13 10:41:34 HD Request # 1027 | IB Backfill - Seconds requested: 5701. Seconds Remaining: 0. | 2015-07-13 10:41:34 HD Request # 1027 | Requesting 5701 Seconds of data at 30 secs with ending Date-Time at 2015-07-13 11:51:34 for BSX.BZ | 2015-07-13 10:41:34 HD Request # 1027 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 38. | 2015-07-13 10:41:35 HD Request # 1027 | Error downloading historical Intraday data for BSX.BZ. The symbol is unknown to the server. | 2015-07-13 10:41:35 * HD Request # 1027 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BSX.BZ | 2015-07-13 10:41:35 HD Request # 1027 | Intraday download COMPLETE for BSX.BZ. Completion time: 1s. Unique request ID: 1026 | 2015-07-13 10:41:35 Removed historical data download ID 1026 | 2015-07-13 10:41:35 Real-time Intraday chart data file updates started for BSX.bz | 2015-07-13 10:41:35 Message from IB: No historical data query found for ticker id:38. IB Error Code: 366. Request ID: 38. | 2015-07-13 10:41:35 |
| [2015-07-14 09:47:51] |
| |
|
We apologize for the delay. This is not a valid Interactive Brokers symbol: BSX.BZ You should be using BSX-STK-SMART. Also your account is no longer subscribed to the Sierra Chart Exchange Data Feed. It was canceled on 2015-05-30 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-14 09:51:41] |
| User69487 - Posts: 21 |
|
But I have package 5...doesn't it come with that?
|
| [2015-07-14 10:04:08] |
| |
|
Package 5 does not include real-time equity data or futures data. That real-time data needs to come from Interactive Brokers in this particular case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: