Support Board
Date/Time: Sun, 22 Dec 2024 11:26:15 +0000
Log in says waiting to reconnect and never connects
View Count: 814
| [2015-07-06 12:16:47] |
| User182914 - Posts: 3 |
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Software version: 1261 | 2015-07-06 22:08:43 Uses New Spreadsheets | 2015-07-06 22:08:43 Usage end date: 2015-10-07 | 2015-07-06 22:08:43 Enabled for: Advanced Features. | 2015-07-06 22:08:43 Enabled for: Sierra Chart Historical Data Service. | 2015-07-06 22:08:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-06 22:08:43 Active service: Open E Cry FIX | 2015-07-06 22:08:43 Time Zone: +10:00:00 (AEST+10) | 2015-07-06 22:08:43 2015-07-06 22:08:43 Local computer clock time | 2015-07-06 22:08:43 2015-07-06 12:08:43 GMT time | 2015-07-06 22:08:43 2015-07-06 22:08:43 Time zone adjusted time | 2015-07-06 22:08:43 Time difference to server time: 0 seconds. | 2015-07-06 22:08:43 Program path: C:\SierraChart\ | 2015-07-06 22:08:43 Data Files path: C:\SierraChart\Data\ | 2015-07-06 22:08:43 OS Version Number: 6.1 | 2015-07-06 22:08:43 Locale Information: C | 2015-07-06 22:08:43 Checking for new symbol settings for oec | 2015-07-06 22:08:43 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-06 22:08:43 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-06 22:08:43 Symbol settings are up-to-date for oec | 2015-07-06 22:08:44 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-07-06 22:10:44 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-07-06 22:10:44 OEC FIX Trading socket (30) | Connected. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | Starting SSL connection. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | SSL connection established. | 2015-07-06 22:10:45 OEC FIX Trading: Sending the Logon message. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | Closed. No error. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | SSL shutdown indicates not able to send 'close notify'. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | SSL has been shut down. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | SSL object has been freed. SSL state is now disconnected. | 2015-07-06 22:10:45 OEC FIX Trading socket (30) | Shutdown and closed. | 2015-07-06 22:10:45 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-07-06 22:10:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-06 22:10:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-06 22:10:45 OEC FIX Trading: DisconnectFIX called. | 2015-07-06 22:10:45 Disconnected from Open E Cry. | 2015-07-06 22:10:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-06 22:10:45 Date Time Of Last Edit: 2015-07-06 16:30:36
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| [2015-07-06 16:29:53] |
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These are the relevant error messages when connecting to OEC: OEC FIX Trading socket (2) | SSL connection established. | 2015-07-06 22:08:50 OEC FIX Trading: Sending the Logon message. | 2015-07-06 22:08:50 OEC FIX Trading socket (2) | Closed. No error. | 2015-07-06 22:08:50 So you can see that when the Logon message is sent, the OEC server closes the connection immediately. Refer to the documentation here for help with this: http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem You most likely are going to need to contact OEC for assistance for this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-06 16:30:12
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