Support Board
Date/Time: Sun, 22 Dec 2024 17:30:16 +0000
Cannot load more then 120 days
View Count: 1057
| [2015-06-22 19:05:16] |
| User742670 - Posts: 43 |
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Hello, I would like to ask you for a help here.I cannot load more then 120 days of intraday data for NQ. I have everything set correctly but there is always this message: (Log deleted) Date Time Of Last Edit: 2015-06-22 19:14:28
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| [2015-06-22 19:16:53] |
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The Message Log was deleted because we did not know what to look for and it was very large. What specific message are you referring to? Please do not provide the Message Log unless we ask for it. Carefully follow through the step-by-step instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#UsingContinuousFuturesContractCharts If there is any missing data, re-download the data following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Also first update Sierra Chart by following these instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-22 19:29:12
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| [2015-06-22 19:21:23] |
| User742670 - Posts: 43 |
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When I adjust the data to more then 120 days it gets me this picture... I dont understand..I tried continuous contracts based on volume ,data ..back udjusted but same problem |
Attachment Deleted.  sierra support NQ.jpg / V - Attached On 2015-06-22 19:21:15 UTC - Size: 211.92 KB - 370 views |
| [2015-06-22 19:30:30] |
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Update Sierra Chart following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After that carefully follow through the step-by-step instructions here to resolve this issue: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading By following each of the steps as explained the problem will be solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-23 06:28:13] |
| User742670 - Posts: 43 |
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Hello, I have done everything according the info you provided but soon I change the intraday period to more then 120 days with continuous futures contracts - back adjusted either based on volume or date the chart looks like that...and there is the log message with the error : record has been filtered due to large range when loading intraday data... |
Attachment Deleted. sierra support NQ.jpg / V - Attached On 2015-06-23 06:28:05 UTC - Size: 228.9 KB - 317 views Attachment Deleted. |
| [2015-06-23 06:29:50] |
| User742670 - Posts: 43 |
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If I chose instead of intraday data Historical data and go for period like 250 days the chart looks like that...
Date Time Of Last Edit: 2015-06-23 06:30:24
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| sierra support NQ_Historical data.jpg / V - Attached On 2015-06-23 06:29:46 UTC - Size: 237.04 KB - 309 views |
| [2015-06-23 07:51:05] |
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There is no reason why you should still have this problem, if data was re-downloaded for all of the futures contract months. Follow steps 4 to 6 here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading At the first prompt press No and then Yes at all the subsequent prompts. We should have made that clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-23 12:35:26] |
| User742670 - Posts: 43 |
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I am sorry but I have done all you mentioned and soon I chose to load either intraday or historical data more then 120 days back it is giving me the same error,record has been filtered due to large range. I really don't understand that why I cannot display more data then 120 days back.. I have also deleted the files loaded all again and no change... |
| [2015-06-23 17:51:54] |
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Set your telephone number on your account here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo&edituser=AC100802 Let us know when that is done and we will give you a call and use remote assistance to help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-23 18:14:47] |
| User742670 - Posts: 43 |
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Many thanks for your reply.You can call me on the phone I registered tomorrow at 10:00am CET. Many thanks David |
| [2015-06-23 18:22:45] |
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Actually we can solve this another way rather than calling. When you are ready, select Help >>Accept Remote Assistance. Press Yes when prompted. Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Provide us the ID number and password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-23 18:33:36] |
| User742670 - Posts: 43 |
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Ok I have done that...what ID and password do you want? My Sierra one? |
| [2015-06-23 18:38:02] |
| User742670 - Posts: 43 |
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Ah Ok I see you are using team Viewer but I do too so I have to be in the office not remotely connected as now. Soon I am there tomorrow I ask for the assistance again, regards David |
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