Support Board
Date/Time: Sun, 22 Dec 2024 10:43:46 +0000
mib wrong price
View Count: 1416
| [2015-06-22 08:43:06] |
| User60358 - Posts: 47 |
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Good morning TodAY mib index - iTALY 40- HAS A incorrect price, more than 100 p plus realt time who is 100 p less.. can you ceck? |
| [2015-06-22 08:48:23] |
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Yes we will check this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-22 08:51:07] |
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Please tell us the exact symbol of the chart. Otherwise we are not sure what to look for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-22 09:06:00] |
| User60358 - Posts: 47 |
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ITA 40
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| [2015-06-22 10:34:17] |
| User60358 - Posts: 47 |
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THE PROBLEM WITH ITA40 IS NOT RESOLVED
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| [2015-06-22 10:54:03] |
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This data is provided by FXCM and we do not understand what the problem is. This is what we currently see: http://www.sierrachart.com/image.php?l=1434970398737.png What we see does not match up with your description. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-22 10:59:30] |
| User60358 - Posts: 47 |
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i SEE THE SAME, YOU DON' NEED IMAGE. BUT IF YOU CHECK ON LINE WITH ANOTHER BROKER OR BORSA ITALIANA YOU CAN SEE THAT THE PRICE IS MORE THAN 100 POINTS LESS
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| [2015-06-22 11:07:23] |
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OK we will ask FXCM about this. It is not something within our control. Please do not expect a rapid resolution to this apparent problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-22 17:46:02
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| [2015-06-24 17:44:58] |
| User60358 - Posts: 47 |
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Please, with ITA 40 charts I've yet the problem; the price is about 100 p higher the borsa italiana' official price .. can you ask news to FXCM about this?
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| [2015-06-24 17:57:43] |
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We do not yet have a good answer from FXCM about this. We have followed up with them again with more details. For reference, this is where we are looking at the equivalent index on the exchange website: http://www.borsaitaliana.it/borsa/indici/indici-in-continua/dettaglio.html?indexCode=FTSEMIB&lang=en Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-24 17:58:33
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| [2015-06-24 18:10:55] |
| User60358 - Posts: 47 |
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Yes ; THATH'S RIGHT . NOW, if you see YOUR chart you can see for today : max 23815, min 23316, last 23538. It is as I told you : the price is wrong !!! nearly 100 points,,,YOU can simply send an image of chart that you have of Italy40 and the image of Borsa italiana' official data ...
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| [2015-06-24 18:25:17] |
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We did give FXCM a link to the page on the exchange website showing the price. So this began starting June 22? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-24 18:25:28
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| [2015-06-24 18:58:43] |
| User60358 - Posts: 47 |
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yes
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| [2015-06-26 12:08:43] |
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This is what FXCM has told us earlier today: This pricing on ITA40 will fall in line with the underlying index over the next 24 hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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