Support Board
Date/Time: Sun, 22 Dec 2024 17:27:01 +0000
intraday charts not updating when markets open.
View Count: 1906
| [2015-06-17 06:08:27] |
| olambeth - Posts: 30 |
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I run TPO charts from Sierra for the Bund and Bobl. I also run DOMS from my Ninja Trader platform to trade off. Every day my TPO charts do not go live when the Eurex markets open at 8.00am CET, I have to manually disconnect the data and then reconnect for them to go live. Could you please let me a know how to solve this? |
 Screenshot 2015-06-17 16.02.59.png / V - Attached On 2015-06-17 06:08:23 UTC - Size: 2.78 MB - 332 views |
| [2015-06-17 08:26:13] |
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We see you are using CQG. Open a new chart without any studies. Do you see this problem on that chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-17 08:30:10] |
| olambeth - Posts: 30 |
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No it only occurs when the market opens and I cannot do any form of testing during that period as I am trading then.
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| [2015-06-17 08:32:56] |
| olambeth - Posts: 30 |
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The charts now are working fine. The only issue is at the opening.
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| [2015-06-17 16:32:03] |
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We will set up a test to see if we observe this with CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-17 16:38:32] |
| SgtJ - Posts: 154 |
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Before I upgraded to 1261, was using 1229. I noticed w/cqg that on a sunday if I connected to the datafeed a few hrs before the evening open, data would NOT update. I had to disconnect/reconnect.
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| [2015-06-17 17:24:24] |
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OK we have to let CQG know about this. Clearly some issue on their side. We do notice this also when using TT FIX adapter and the EUREX markets. It is necessary to reconnect to the data feed within about five minutes of the open. Anytime earlier then the EUREX market data will not be received. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-19 06:23:05] |
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Next time you experience this problem start an Account Support Ticket and let us know your CQG username: https://www.sierrachart.com/usercp.php?page=SupportTickets And let us know the time and time zone this happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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