Support Board
Date/Time: Sun, 22 Dec 2024 17:19:30 +0000
Unable to see realtime intraday DDF symbol cash index charts
View Count: 893
| [2015-06-17 03:31:29] |
| User65754 - Posts: 25 |
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Unable to see realtime intraday DDF symbol cash index charts - it says Historical download complete but nothing shows on the chart (historical charts work ok). BTW I can see realtime intraday charts for S&P, Dow Jones and Russell cash indexes fine. I am at package 1 and appropriate exchanges added - do I need something more for DDF realtime intraday charts to work? Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_Indexes\Data\$AXJO.scid | 2015-06-16 23:11:40 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_Indexes\Data\$KSI.scid | 2015-06-16 23:12:14 Mapping $KSI to $KSI. Service code: barchart.index | 2015-06-16 23:12:15 SC Exchange Data | Starting real-time market data updates for: $KSI. ID: 7 | 2015-06-16 23:12:15 Intraday data recording state for symbol $KSI is set to download pending. | 2015-06-16 23:12:15 HD Request # 9 | Downloading Intraday chart data for $KSI to the file $KSI.scid. Service: barchart.index | 2015-06-16 23:12:15 Compressing file: C:\SierraChart_Indexes\Data\$KSI.scid. This may take a while. | 2015-06-16 23:12:15 HD Request # 9 | Download start Date-Time: 2014-12-12 22:12:15.0 | 2015-06-16 23:12:15 HD Request # 9 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-16 23:12:15 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-16 23:12:15 Socket (10) | Connected. | 2015-06-16 23:12:15 HD Request # 9 | Sending historical data logon request message. | 2015-06-16 23:12:15 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2014-12-12 22:12:15. Record interval: 1. Symbol: $KSI | 2015-06-16 23:12:15 Socket (10) | Shutdown and closed. | 2015-06-16 23:12:15 The network socket for historical data has been closed. | 2015-06-16 23:12:15 HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $KSI | 2015-06-16 23:12:15 HD Request # 9 | Intraday download COMPLETE for $KSI. Completion time: 0s. Unique request ID: 8 | 2015-06-16 23:12:15 Removed historical data download ID 8 | 2015-06-16 23:12:15 Real-time Intraday chart data file updates started for $KSI | 2015-06-16 23:12:15 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_Indexes\Data\$KSIC.scid | 2015-06-16 23:12:30 Mapping $KSIC to $KSIC. Service code: barchart.index | 2015-06-16 23:12:31 SC Exchange Data | Starting real-time market data updates for: $KSIC. ID: 8 | 2015-06-16 23:12:31 Intraday data recording state for symbol $KSIC is set to download pending. | 2015-06-16 23:12:31 HD Request # 10 | Downloading Intraday chart data for $KSIC to the file $KSIC.scid. Service: barchart.index | 2015-06-16 23:12:31 Compressing file: C:\SierraChart_Indexes\Data\$KSIC.scid. This may take a while. | 2015-06-16 23:12:31 HD Request # 10 | Download start Date-Time: 2014-12-12 22:12:31.0 | 2015-06-16 23:12:31 HD Request # 10 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-16 23:12:31 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-16 23:12:31 Socket (11) | Connected. | 2015-06-16 23:12:31 HD Request # 10 | Sending historical data logon request message. | 2015-06-16 23:12:31 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2014-12-12 22:12:31. Record interval: 1. Symbol: $KSIC | 2015-06-16 23:12:31 Socket (11) | Shutdown and closed. | 2015-06-16 23:12:31 The network socket for historical data has been closed. | 2015-06-16 23:12:31 HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $KSIC | 2015-06-16 23:12:31 HD Request # 10 | Intraday download COMPLETE for $KSIC. Completion time: 0s. Unique request ID: 9 | 2015-06-16 23:12:31 Removed historical data download ID 9 | 2015-06-16 23:12:31 Real-time Intraday chart data file updates started for $KSIC | 2015-06-16 23:12:31 |
| [2015-06-17 05:22:49] |
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There is no real-time or Intraday data for $KSI or $KSIC. Hope this is not a problem and you had not been relying on real-time data for these symbols. We do not think it is easily obtained because of the exchange they come from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-17 20:58:05] |
| User65754 - Posts: 25 |
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Are all DDF symbols the same behavior (i.e. Historical data is yes but no intraday realtime data?) ASX200 FTSE100 HangSeng etc? Thanks |
| [2015-06-17 21:00:20] |
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For these particular three, there is not real-time or Intraday data. If you would like to cancel the data feed, please let us know as quickly as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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