Support Board
Date/Time: Sun, 22 Dec 2024 16:05:24 +0000
Can't connect to data feed
View Count: 985
| [2015-06-16 06:10:59] |
| User543667 - Posts: 9 |
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Hello, I am unable to connect to LMAX data feed. Logs Software version: 1224 | 2015-06-16 02:02:43 Uses New Spreadsheets | 2015-06-16 02:02:43 Usage end date: 2015-06-26 | 2015-06-16 02:02:43 Enabled for: Advanced Features. | 2015-06-16 02:02:43 Enabled for: Sierra Chart Historical Data Service. | 2015-06-16 02:02:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-16 02:02:43 Active service: LMAX Trading | 2015-06-16 02:02:43 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-06-16 02:02:43 2015-06-16 15:32:43 Local computer clock time | 2015-06-16 02:02:43 2015-06-16 06:02:43 GMT time | 2015-06-16 02:02:43 2015-06-16 02:02:43 Time zone adjusted time | 2015-06-16 02:02:43 Time difference to server time: 1 seconds. | 2015-06-16 02:02:43 Program path: C:\SierraChart\ | 2015-06-16 02:02:43 Data Files path: C:\SierraChart\Data\ | 2015-06-16 02:02:43 OS Version Number: 6.1 | 2015-06-16 02:02:43 Locale Information: C | 2015-06-16 02:02:43 Checking for new symbol settings for lmax | 2015-06-16 02:02:43 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-16 02:02:43 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-16 02:02:44 Symbol settings are up-to-date for lmax | 2015-06-16 02:02:44 LMAX Trading | Connecting. | 2015-06-16 02:02:48 LMAX Trading | Connecting to Live Trade server: fix.lmaxtrader.com:443 | 2015-06-16 02:02:48 LMAX FIX Trading socket (0) | Resolved address fix.lmaxtrader.com to IP 91.215.165.46 | 2015-06-16 02:02:48 LMAX FIX Trading socket (2) | Connected. | 2015-06-16 02:02:49 LMAX FIX Trading socket (2) | Starting SSL connection. | 2015-06-16 02:02:49 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-16 02:02:50 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-16 02:02:50 LMAX FIX Trading socket (2) | SSL connection established. | 2015-06-16 02:02:50 LMAX FIX Trading: Sending the Logon message. | 2015-06-16 02:02:51 LMAX FIX Trading: Received a Logout message. Text = User not authorized | 2015-06-16 02:02:51 LMAX FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-06-16 02:02:51 LMAX FIX Trading socket (2) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-16 02:02:51 LMAX FIX Trading socket (2) | SSL has been shut down. | 2015-06-16 02:02:51 LMAX FIX Trading socket (2) | SSL object has been freed. SSL state is now disconnected. | 2015-06-16 02:02:51 LMAX FIX Trading socket (2) | Shutdown and closed. | 2015-06-16 02:02:51 LMAX FIX Trading: Logged out and disconnected. | 2015-06-16 02:02:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-16 02:02:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-16 02:02:51 LMAX FIX Trading: DisconnectFIX called. | 2015-06-16 02:02:51 LMAX Trading | Disconnected from trade and market data servers. | 2015-06-16 02:02:51 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-16 02:02:51 LMAX Trading | Connecting. | 2015-06-16 02:02:56 LMAX Trading | Connecting to Live Trade server: fix.lmaxtrader.com:443 | 2015-06-16 02:02:56 LMAX FIX Trading socket (0) | Resolved address fix.lmaxtrader.com to IP 91.215.165.46 | 2015-06-16 02:02:56 LMAX FIX Trading socket (3) | Connected. | 2015-06-16 02:02:56 LMAX FIX Trading socket (3) | Starting SSL connection. | 2015-06-16 02:02:56 LMAX FIX Trading socket (3) | SSL connection established. | 2015-06-16 02:02:57 LMAX FIX Trading: Sending the Logon message. | 2015-06-16 02:02:57 LMAX FIX Trading: Received a Logout message. Text = User not authorized | 2015-06-16 02:02:58 LMAX FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-06-16 02:02:58 LMAX FIX Trading socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-16 02:02:58 LMAX FIX Trading socket (3) | SSL has been shut down. | 2015-06-16 02:02:58 LMAX FIX Trading socket (3) | SSL object has been freed. SSL state is now disconnected. | 2015-06-16 02:02:58 LMAX FIX Trading socket (3) | Shutdown and closed. | 2015-06-16 02:02:58 LMAX FIX Trading: Logged out and disconnected. | 2015-06-16 02:02:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-16 02:02:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-16 02:02:58 LMAX FIX Trading: DisconnectFIX called. | 2015-06-16 02:02:58 LMAX Trading | Disconnected from trade and market data servers. | 2015-06-16 02:02:58 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-16 02:02:58 Date Time Of Last Edit: 2015-06-16 06:11:56
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| [2015-06-16 09:44:15] |
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This is the relevant error message: LMAX FIX Trading: Received a Logout message. Text = User not authorized | 2015-06-16 02:02:58 Were you previously able to connect to LMAX previously? In any case contact LMAX and tell them you are getting " User not authorized" from the FIX server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-16 10:11:29] |
| User543667 - Posts: 9 |
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Thanks, will do
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