Support Board
Date/Time: Sun, 22 Dec 2024 20:51:38 +0000
Receiving Delayed Data
View Count: 936
| [2015-06-10 17:57:58] |
| User21320 - Posts: 12 |
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Receiving delayed data when running multiple instances of Sierra Chart Please advise as to the problem |
| [2015-06-10 18:16:41] |
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This is too vague for us. How much of a delay? First please have a look at help topic 4 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails4.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-10 18:19:59] |
| User21320 - Posts: 12 |
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Sorry, delayed quotes - 15 minutes
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| [2015-06-10 18:28:24] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-11 14:28:48] |
| User21320 - Posts: 12 |
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I am a paying subscriber to Sierra Charts for a year now. I am using the Rithmic service with the DTCBridge that comes with Sierra Charts with an account with AMP Futures. I have been utilizing your "DTCBridge" application from my personal application (as per source code provided by you) approximately as follows (C code calling Windows base services) SOCKET DTCSocket; //Socket handle char DTCPort[] = "/port:xxx" ; SOCKADDR_IN Server; //Socket address information CreateProcess("DTCBridge.exe", DTCPort, NULL, NULL, FALSE, 0, NULL, DTCDirectory, &Startupinfo, &Process_Information)) ; DTCSocket = socket(AF_INET, SOCK_STREAM, IPPROTO_TCP); //Create socket Server.sin_family = AF_INET; // address family Internet Server.sin_port = htons ((unsigned short)DTCPort); //Port to connect on Server.sin_addr.s_addr = inet_addr ("127.0.0.1"); //localhost connect(DTCSocket, (SOCKADDR *)&Server, sizeof(Server)) ; I then used your DTC protocol (as per documentation provided by you) to request/receive real time quotes and also to submit/modify/cancel orders using Windows send and recv calls upon the DTCSocket. (using very basic socket calls to localhost:port, sending and receiving data, and interpreting the data as per the DTCProtocol.h file provided with Sierra Charts) This has been working well until today when all I could receive were "delayed" quotes in my application. Please comment on this issue. |
| [2015-06-11 16:45:56] |
| User21320 - Posts: 12 |
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Been a few hours since I sent this. Would very much appreciate a reply. |
| [2015-06-11 18:20:47] |
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Why is the data delayed? It is not Sierra Chart delaying the data. We do not know where the data is coming from if you have developed your own custom DTC server. Update: We now understand that you are connecting to the Rithmic bridge program so you have developed a custom DTC client. We still do not know what the reason for the delay is because the data is coming from Rithmic. Also a delay of a few hours should be expected with a highly complex question like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-11 18:24:37
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