Support Board
Date/Time: Sun, 22 Dec 2024 21:47:20 +0000
Strange Chart Behaviour - OEC Fix
View Count: 810
| [2015-06-08 13:53:46] |
| User78442 - Posts: 260 |
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I have an issue with charting realtime prices - The charts show an updating dom BUT the price is static - the total volumes increase but no realtime update on the candles - I have only one symbol open. Any ideas? This started only today _ I have made no changes.
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| [2015-06-08 16:20:45] |
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Refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 16:41:30] |
| User78442 - Posts: 260 |
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I've checked all the above. It should work. I disconnected briefly and reconnected. The chart updated with data then stopped? The OEC data is just not flowing to price (the daily volumes are changing). I've enclosed recent log below. Any ideas? (Message Log removed) Date Time Of Last Edit: 2015-06-09 03:58:06
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| [2015-06-08 17:13:58] |
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Refer to help topic 3.4 and let us know if you are receiving market data updates for the symbol: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Please do not post any Message Logs unless we asked for them and only follow our instructions for that. Because there is too much information here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-08 17:14:22
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| [2015-06-09 01:17:12] |
| User78442 - Posts: 260 |
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It seems to have rectified itself without any action on my part overnight - I would still like an explanation as to why as I followed all the notes and nothing I tried yesterday fixed it! Thoughts?
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| [2015-06-09 03:56:43] |
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It is not within the scope of our support to explain this and it is impossible for us to say why because we do not know precisely what the problem was and what you were seeing. Our belief it was an OEC problem which you can determine from help topic 3.4. Help topic 3 does not contain information to definitively resolve the problem if it is an external problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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