Support Board
Date/Time: Mon, 23 Dec 2024 01:41:00 +0000
OCO Orders Disappearing
View Count: 897
| [2015-05-26 05:17:06] |
| User78442 - Posts: 260 |
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I had a 7Contract open CL order going into yesterday's early close (See attached) it had associated OCO orders for two targets and two stops. This morning the order was still open BUT the stop and target orders had disappeared! I see disconnection from OEC but surely once the orders are placed they should be server side?? Please can you investigate as this is a major issue unless resolved. |
 TradeActivityLog_CL_26.05.15.txt - Attached On 2015-05-26 05:16:29 UTC - Size: 8.47 KB - 515 views |
| [2015-05-26 05:58:50] |
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These orders were canceled by OEC: Order 2015-05-25 22:15:00.000 GCLN5 OEC order update 26130 155098290 Stop 3 Sell 59.65 Canceled DEMO057473 Close 26128 7
Order 2015-05-25 22:15:00.001 GCLN5 OEC order update 26127 155098283 Stop 4 Sell 59.65 Canceled DEMO057473 Close 26125 7 Order 2015-05-25 22:15:00.002 GCLN5 OEC order update 26129 155098289 Limit 3 Sell 60.35 Canceled DEMO057473 Close 26128 7 Order 2015-05-25 22:15:00.003 GCLN5 OEC order update 26126 155098282 Limit 4 Sell 60.35 Canceled DEMO057473 Close 26125 7 We recommend making sure the Time in Force is set to Good till Canceled next time: https://www.sierrachart.com/index.php?page=doc/doc_AttachedOrders.html#TimeInForce Also, with OEC the parent order must be using the same Time in Force. So be sure to set that the same on the Main tab of the Trade Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-26 06:00:48
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| [2015-05-26 06:02:52] |
| User78442 - Posts: 260 |
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thanks I don't normally hold overnight!
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