Support Board
Date/Time: Mon, 23 Dec 2024 00:28:09 +0000
Weekend data
View Count: 1020
| [2015-05-25 06:29:15] |
| User11942 - Posts: 298 |
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Hello SC, my charts have non-existent weekend data and those bars can't be removed with conventional tools (re-downloading etc). All futures symbols are affected. I attached screenshots herein. Please clean the data up. Thanks.
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 F.US.TFEm15 10 Min #1 2015-05-25 02_18_21.093.png / V - Attached On 2015-05-25 06:24:17 UTC - Size: 37.86 KB - 356 views F.US.USAM15 10 Min #1 2015-05-25 02_18_39.439.png / V - Attached On 2015-05-25 06:24:21 UTC - Size: 49.64 KB - 323 views |
| [2015-05-25 07:48:58] |
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This was a problem on the CQG side. They were transmitting trade data while the markets were closed. The historical database has been cleaned up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-25 08:23:28] |
| User11942 - Posts: 298 |
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Thanks for swift resolution. Yes, I know that they do it almost every time. That problem with data transmission during weekends persisted for some time in the past until you fixed it somehow. And most likely its going to happen today while markets are halted during 1:00 PM-6:00 PM window (Eastern). Wouldn't it be easier for you to set up a permanent fix again?
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| [2015-05-25 08:28:29] |
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Let us know what you see when the markets are closed today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-25 08:32:08
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| [2015-05-25 21:45:40] |
| User11942 - Posts: 298 |
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Hello SC team, I see the same problem. What's interesting that the problem appeared only after re-connection to the trading service (I restarted the application). Thanks.
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| F.US.EPM15 10 Min #1 2015-05-25 17_31_16.704.png / V - Attached On 2015-05-25 21:36:14 UTC - Size: 64.97 KB - 339 views F.US.USAM15 10 Min #1 2015-05-25 17_32_32.464.png / V - Attached On 2015-05-25 21:36:19 UTC - Size: 71.24 KB - 368 views |
| [2015-05-26 05:02:35] |
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We have told CQG about this. Only they can solve this kind of problem. We have cleaned up the database. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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