Support Board
Date/Time: Mon, 23 Dec 2024 00:36:43 +0000
"Error connecting to Data or Trading Service"
View Count: 894
| [2015-05-22 14:47:58] |
| User0123 - Posts: 36 |
|
Software version: 1187 | 2015-05-22 10:07:19 Usage end date: 2015-05-27 | 2015-05-22 10:07:19 Enabled for: Advanced Features. | 2015-05-22 10:07:19 Enabled for: Advanced Features 2. | 2015-05-22 10:07:19 Enabled for: Sierra Chart Historical Data Service. | 2015-05-22 10:07:19 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-05-22 10:07:19 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-05-22 10:07:19 Received 1 data feed usernames. | 2015-05-22 10:07:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-22 10:07:19 Active service: Interactive Brokers | 2015-05-22 10:07:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-05-22 10:07:19 2015-05-22 16:07:19 Local computer clock time | 2015-05-22 10:07:19 2015-05-22 14:07:19 GMT time | 2015-05-22 10:07:19 2015-05-22 10:07:19 Time zone adjusted time | 2015-05-22 10:07:19 Time difference to server time: 16 seconds. | 2015-05-22 10:07:19 Program path: C:\SierraChart\ | 2015-05-22 10:07:19 Data Files path: C:\SierraChart\Data\ | 2015-05-22 10:07:19 OS Version Number: 6.1 | 2015-05-22 10:07:19 Checking for new symbol settings for ib | 2015-05-22 10:07:19 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-22 10:07:19 HTTP connection to www.sierrachart.com:80 (1468) | Connected. | 2015-05-22 10:07:19 Symbol settings are up-to-date for ib | 2015-05-22 10:07:19 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-05-22 10:07:24 Socket (1308) | Connected. | 2015-05-22 10:07:24 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-05-22 10:07:24 HTTP connection to www.sierrachart.com:80 (1468) | Closed. No error. | 2015-05-22 10:07:24 HTTP connection to www.sierrachart.com:80 (1468) | Shutdown and closed. | 2015-05-22 10:07:24 Mapping NQ-201506-GLOBEX to NQM15. Service code: cme | 2015-05-22 10:07:47 Intraday data recording state for symbol NQ-201506-GLOBEX is set to pending. | 2015-05-22 10:07:47 HD Request # 2 | Downloading Intraday chart data for NQ-201506-GLOBEX to the file NQ-201506-GLOBEX.scid. Service: cme | 2015-05-22 10:07:47 HD Request # 2 | Download start Date-Time: 2015-05-22 05:45:41.0 | 2015-05-22 10:07:48 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-22 10:07:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-22 10:07:48 Socket (2320) | Connected. | 2015-05-22 10:07:48 HD Request # 2 | Sending historical data logon request message. | 2015-05-22 10:07:48 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:41. Record interval: 0. Symbol: NQM15 | 2015-05-22 10:07:49 HD Request # 2 | Decompressing data. | 2015-05-22 10:07:49 HD Request # 2 | Receiving Intraday data for NQ-201506-GLOBEX starting at 2015-05-22 05:45:41 | 2015-05-22 10:07:49 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:54 | 2015-05-22 10:07:49 Mapping ES-201506-GLOBEX to ESM15. Service code: cme | 2015-05-22 10:07:49 Intraday data recording state for symbol ES-201506-GLOBEX is set to pending. | 2015-05-22 10:07:49 Socket (2320) | Shutdown and closed. | 2015-05-22 10:07:49 The network socket for historical data has been closed. | 2015-05-22 10:07:49 Mapping ZN-201506-ECBOT to ZNM15. Service code: cbot | 2015-05-22 10:07:50 Intraday data recording state for symbol ZN-201506-ECBOT is set to pending. | 2015-05-22 10:07:50 HD Request # 2 | Historical data for NQ-201506-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:07:50 HD Request # 2 | Received 21608 records from 2015-05-22 05:45:41 to 2015-05-22 09:58:04 (4.2 hours) and wrote 21606 records for NQ-201506-GLOBEX | 2015-05-22 10:07:51 HD Request # 2 | Intraday download COMPLETE for NQ-201506-GLOBEX. Completion time: 4s | 2015-05-22 10:07:51 HD Request # 3 | Downloading Intraday chart data for ES-201506-GLOBEX to the file ES-201506-GLOBEX.scid. Service: cme | 2015-05-22 10:07:51 HD Request # 3 | Download start Date-Time: 2015-05-22 05:45:45.0 | 2015-05-22 10:07:53 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2015-05-22 10:07:53 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-05-22 10:07:53 Mapping CL-201507-NYMEX to CLN15. Service code: nymex | 2015-05-22 10:07:53 Socket (2008) | Connected. | 2015-05-22 10:07:53 HD Request # 3 | Sending historical data logon request message. | 2015-05-22 10:07:53 Intraday data recording state for symbol CL-201507-NYMEX is set to pending. | 2015-05-22 10:07:53 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:45. Record interval: 0. Symbol: ESM15 | 2015-05-22 10:07:54 HD Request # 3 | Decompressing data. | 2015-05-22 10:07:54 HD Request # 3 | Receiving Intraday data for ES-201506-GLOBEX starting at 2015-05-22 05:45:45 | 2015-05-22 10:07:54 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:54 | 2015-05-22 10:07:54 Mapping GC-201506-NYMEX to GCM15. Service code: comex | 2015-05-22 10:07:54 Intraday data recording state for symbol GC-201506-NYMEX is set to pending. | 2015-05-22 10:07:54 Mapping EUR-201506-GLOBEX to 6EM15. Service code: cme | 2015-05-22 10:07:54 Intraday data recording state for symbol EUR-201506-GLOBEX is set to pending. | 2015-05-22 10:07:54 Mapping JPY-201506-GLOBEX to 6JM15. Service code: cme | 2015-05-22 10:07:55 Intraday data recording state for symbol JPY-201506-GLOBEX is set to pending. | 2015-05-22 10:07:55 Socket (2008) | Shutdown and closed. | 2015-05-22 10:07:56 The network socket for historical data has been closed. | 2015-05-22 10:07:56 HD Request # 3 | Historical data for ES-201506-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:07:56 HD Request # 3 | Received 74840 records from 2015-05-22 05:45:45 to 2015-05-22 09:58:10 (4.2 hours) and wrote 74839 records for ES-201506-GLOBEX | 2015-05-22 10:07:57 HD Request # 3 | Intraday download COMPLETE for ES-201506-GLOBEX. Completion time: 7s | 2015-05-22 10:07:58 HD Request # 4 | Downloading Intraday chart data for ZN-201506-ECBOT to the file ZN-201506-ECBOT.scid. Service: cbot | 2015-05-22 10:07:58 HD Request # 4 | Download start Date-Time: 2015-05-22 05:45:45.0 | 2015-05-22 10:08:00 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-22 10:08:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-22 10:08:00 Socket (1100) | Connected. | 2015-05-22 10:08:00 HD Request # 4 | Sending historical data logon request message. | 2015-05-22 10:08:00 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:45. Record interval: 0. Symbol: ZNM15 | 2015-05-22 10:08:00 HD Request # 4 | Decompressing data. | 2015-05-22 10:08:00 HD Request # 4 | Receiving Intraday data for ZN-201506-ECBOT starting at 2015-05-22 05:45:45 | 2015-05-22 10:08:00 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-05-22 05:46:01 | 2015-05-22 10:08:00 Socket (1100) | Shutdown and closed. | 2015-05-22 10:08:01 The network socket for historical data has been closed. | 2015-05-22 10:08:01 HD Request # 4 | Historical data for ZN-201506-ECBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:08:01 HD Request # 4 | Received 82135 records from 2015-05-22 05:45:45 to 2015-05-22 09:58:16 (4.2 hours) and wrote 82130 records for ZN-201506-ECBOT | 2015-05-22 10:08:02 HD Request # 4 | Intraday download COMPLETE for ZN-201506-ECBOT. Completion time: 4s | 2015-05-22 10:08:02 HD Request # 5 | Downloading Intraday chart data for CL-201507-NYMEX to the file CL-201507-NYMEX.scid. Service: nymex | 2015-05-22 10:08:02 HD Request # 5 | Download start Date-Time: 2015-05-22 05:45:46.0 | 2015-05-22 10:08:02 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-05-22 10:08:02 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-05-22 10:08:02 Socket (2112) | Connected. | 2015-05-22 10:08:02 HD Request # 5 | Sending historical data logon request message. | 2015-05-22 10:08:02 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:46. Record interval: 0. Symbol: CLN15 | 2015-05-22 10:08:02 HD Request # 5 | Decompressing data. | 2015-05-22 10:08:03 HD Request # 5 | Receiving Intraday data for CL-201507-NYMEX starting at 2015-05-22 05:45:46 | 2015-05-22 10:08:03 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:49 | 2015-05-22 10:08:03 Socket (2112) | Shutdown and closed. | 2015-05-22 10:08:05 The network socket for historical data has been closed. | 2015-05-22 10:08:05 HD Request # 5 | Historical data for CL-201507-NYMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:08:05 HD Request # 5 | Received 47601 records from 2015-05-22 05:45:46 to 2015-05-22 09:58:18 (4.2 hours) and wrote 47600 records for CL-201507-NYMEX | 2015-05-22 10:08:08 HD Request # 5 | Intraday download COMPLETE for CL-201507-NYMEX. Completion time: 6s | 2015-05-22 10:08:08 HD Request # 6 | Downloading Intraday chart data for GC-201506-NYMEX to the file GC-201506-NYMEX.scid. Service: comex | 2015-05-22 10:08:08 HD Request # 6 | Download start Date-Time: 2015-05-22 05:45:30.0 | 2015-05-22 10:08:08 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-22 10:08:08 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-22 10:08:08 Socket (1100) | Connected. | 2015-05-22 10:08:08 HD Request # 6 | Sending historical data logon request message. | 2015-05-22 10:08:08 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:30. Record interval: 0. Symbol: GCM15 | 2015-05-22 10:08:09 HD Request # 6 | Decompressing data. | 2015-05-22 10:08:09 HD Request # 6 | Receiving Intraday data for GC-201506-NYMEX starting at 2015-05-22 05:45:30 | 2015-05-22 10:08:09 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:50 | 2015-05-22 10:08:09 Socket (1100) | Shutdown and closed. | 2015-05-22 10:08:10 The network socket for historical data has been closed. | 2015-05-22 10:08:10 HD Request # 6 | Historical data for GC-201506-NYMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:08:10 HD Request # 6 | Received 36719 records from 2015-05-22 05:45:30 to 2015-05-22 09:58:20 (4.2 hours) and wrote 36718 records for GC-201506-NYMEX | 2015-05-22 10:08:10 HD Request # 6 | Intraday download COMPLETE for GC-201506-NYMEX. Completion time: 2s | 2015-05-22 10:08:10 HD Request # 7 | Downloading Intraday chart data for EUR-201506-GLOBEX to the file EUR-201506-GLOBEX.scid. Service: cme | 2015-05-22 10:08:10 HD Request # 7 | Download start Date-Time: 2015-05-22 05:45:41.0 | 2015-05-22 10:08:11 HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2015-05-22 10:08:11 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-05-22 10:08:11 Socket (1100) | Connected. | 2015-05-22 10:08:11 HD Request # 7 | Sending historical data logon request message. | 2015-05-22 10:08:11 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:41. Record interval: 0. Symbol: 6EM15 | 2015-05-22 10:08:11 HD Request # 7 | Decompressing data. | 2015-05-22 10:08:12 HD Request # 7 | Receiving Intraday data for EUR-201506-GLOBEX starting at 2015-05-22 05:45:41 | 2015-05-22 10:08:12 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:49 | 2015-05-22 10:08:12 Socket (1100) | Shutdown and closed. | 2015-05-22 10:08:13 The network socket for historical data has been closed. | 2015-05-22 10:08:13 HD Request # 7 | Historical data for EUR-201506-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:08:13 HD Request # 7 | Received 74553 records from 2015-05-22 05:45:41 to 2015-05-22 09:58:27 (4.2 hours) and wrote 74551 records for EUR-201506-GLOBEX | 2015-05-22 10:08:14 HD Request # 7 | Intraday download COMPLETE for EUR-201506-GLOBEX. Completion time: 4s | 2015-05-22 10:08:14 HD Request # 8 | Downloading Intraday chart data for JPY-201506-GLOBEX to the file JPY-201506-GLOBEX.scid. Service: cme | 2015-05-22 10:08:14 HD Request # 8 | Download start Date-Time: 2015-05-22 05:45:45.0 | 2015-05-22 10:08:14 HD Request # 8 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-22 10:08:14 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-22 10:08:14 Socket (2276) | Connected. | 2015-05-22 10:08:14 HD Request # 8 | Sending historical data logon request message. | 2015-05-22 10:08:14 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2015-05-22 05:45:45. Record interval: 0. Symbol: 6JM15 | 2015-05-22 10:08:14 HD Request # 8 | Decompressing data. | 2015-05-22 10:08:15 HD Request # 8 | Receiving Intraday data for JPY-201506-GLOBEX starting at 2015-05-22 05:45:45 | 2015-05-22 10:08:15 HD Request # 8 | Timestamp of first Intraday data file record written: 2015-05-22 05:45:55 | 2015-05-22 10:08:15 Socket (2276) | Shutdown and closed. | 2015-05-22 10:08:15 The network socket for historical data has been closed. | 2015-05-22 10:08:15 HD Request # 8 | Historical data for JPY-201506-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-05-22 10:08:15 HD Request # 8 | Received 24209 records from 2015-05-22 05:45:45 to 2015-05-22 09:58:20 (4.2 hours) and wrote 24207 records for JPY-201506-GLOBEX | 2015-05-22 10:08:16 HD Request # 8 | Intraday download COMPLETE for JPY-201506-GLOBEX. Completion time: 2s | 2015-05-22 10:08:16 Connection timed out. Will disconnect and retry. | 2015-05-22 10:08:30 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-22 10:08:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-22 10:08:30 Socket (1308) | Shutdown and closed. | 2015-05-22 10:08:35 Interactive Brokers | Failed to connect to the data and trade server. | 2015-05-22 10:08:35 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-05-22 10:08:35 * Disconnected from IB. | 2015-05-22 10:08:35 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2015-05-22 10:08:35 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-05-22 10:09:13 Socket (1992) | Connected. | 2015-05-22 10:09:13 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-05-22 10:09:13 Connection timed out. Will disconnect and retry. | 2015-05-22 10:10:13 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-22 10:10:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-22 10:10:13 Socket (1992) | Shutdown and closed. | 2015-05-22 10:10:13 Interactive Brokers | Failed to connect to the data and trade server. | 2015-05-22 10:10:13 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-05-22 10:10:13 * Disconnected from IB. | 2015-05-22 10:10:13 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2015-05-22 10:10:13 ... Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-05-22 10:42:20 Socket (1184) | Connected. | 2015-05-22 10:42:20 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-05-22 10:42:20 Connection timed out. Will disconnect and retry. | 2015-05-22 10:43:20 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-22 10:43:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-22 10:43:20 Socket (1184) | Shutdown and closed. | 2015-05-22 10:43:20 Interactive Brokers | Failed to connect to the data and trade server. | 2015-05-22 10:43:20 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-05-22 10:43:20 * Disconnected from IB. | 2015-05-22 10:43:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2015-05-22 10:43:20 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-05-22 10:43:25 Socket (2296) | Connected. | 2015-05-22 10:43:25 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-05-22 10:43:25 Connection timed out. Will disconnect and retry. | 2015-05-22 10:44:25 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-22 10:44:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-22 10:44:25 Socket (2296) | Shutdown and closed. | 2015-05-22 10:44:25 Interactive Brokers | Failed to connect to the data and trade server. | 2015-05-22 10:44:25 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-05-22 10:44:25 * Disconnected from IB. | 2015-05-22 10:44:25 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2015-05-22 10:44:25 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-05-22 10:44:30 Socket (1184) | Connected. | 2015-05-22 10:44:30 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-05-22 10:44:30 |
| [2015-05-22 15:06:02] |
| User0123 - Posts: 36 |
|
I shut down the Interactive Brokers application and Sierrachart, then restarted both and things appear to be working now. No idea what happened. If the problem reoccurs I will update this topic. Thanks
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