Support Board
Date/Time: Sun, 22 Dec 2024 23:06:39 +0000
not connected
View Count: 914
| [2015-05-14 18:02:36] |
| User169165 - Posts: 2 |
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when i click data/trade services not connecting. |
| [2015-05-14 18:32:14] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-15 01:48:12] |
| User169165 - Posts: 2 |
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Software version: 1254 | 2015-05-14 21:35:53 Uses New Spreadsheets | 2015-05-14 21:35:53 Enabled for: Advanced Features. | 2015-05-14 21:35:53 Enabled for: Advanced Features 2. | 2015-05-14 21:35:53 Enabled for: Sierra Chart Historical Data Service. | 2015-05-14 21:35:53 Allow Support for Sierra Chart Data Feeds is disabled. | 2015-05-14 21:35:53 Active service: Ajax Forex | 2015-05-14 21:35:53 Data/Trade Service Settings automatically set. | 2015-05-14 21:35:53 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-05-14 21:35:53 2015-05-15 05:35:53 Local computer clock time | 2015-05-14 21:35:53 2015-05-15 01:35:53 GMT time | 2015-05-14 21:35:53 2015-05-14 21:35:53 Time zone adjusted time | 2015-05-14 21:35:53 Time difference to server time: 2 seconds. | 2015-05-14 21:35:53 Program path: C:\SierraChart\ | 2015-05-14 21:35:53 Data Files path: C:\SierraChart\Data\ | 2015-05-14 21:35:53 OS Version Number: 6.1 | 2015-05-14 21:35:53 Locale Information: C | 2015-05-14 21:35:53 Checking for new symbol settings for cnx | 2015-05-14 21:35:53 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-14 21:35:53 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-05-14 21:35:53 Requesting symbol settings for cnx. Overwrite = on. | 2015-05-14 21:35:53 Symbol settings received. | 2015-05-14 21:35:54 Processed received symbol settings | 2015-05-14 21:35:54 Ajax Forex | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-05-14 21:35:58 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-05-14 21:35:58 Socket (2) | Connected. | 2015-05-14 21:35:58 Ajax Forex | Connected to server. | 2015-05-14 21:35:58 Ajax Forex | Sending logon request message. | 2015-05-14 21:35:58 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-05-14 21:35:59 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-05-14 21:35:59 Ajax Forex | Server Name: SC Real-Time Server. | 2015-05-14 21:35:59 Ajax Forex | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-05-14 21:35:59 Ajax Forex | Successfully connected. | 2015-05-14 21:35:59 |
| [2015-05-15 16:41:01] |
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Your Message Log indicates that you have connected to the data feed: Ajax Forex | Successfully connected. | 2015-05-14 21:35:59
You can open a chart by following the steps here: https://www.sierrachart.com/index.php?page=doc/doc_GettingStarted.php#Step3 Sierra Chart Support Date Time Of Last Edit: 2015-05-15 17:15:20
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