Support Board
Date/Time: Mon, 23 Dec 2024 00:22:09 +0000
Euronext symbols
View Count: 976
| [2015-05-14 14:07:04] |
| vice&virtu - Posts: 43 |
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After so many problems with the intraday datas with my euronext MX indices futures contracts i have decided to delete and reload completely the SC software from my computer. Then after a new settlement and a normal reconnection i can't find out anymore the MX symbol with "find symbol" in your list. It seems Euronext contracts have disappeared from the list. Why ? Thanks ( meanwhile my others markets feeds are available)
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| [2015-05-14 18:22:44] |
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We definitely do not recommend deleting and reinstalling Sierra Chart. That will not solve whatever problem you had. It is important to contact us and describe the particular problem you have with a particular symbol. Reinstalling Sierra Chart is not going to accomplish anything in this case. The symbol settings for MX have been added. We are not sure why they had gotten removed from the list for "SC Exchange Data". Update the Symbol Settings following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-14 18:23:13
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| [2015-05-14 20:55:12] |
| vice&virtu - Posts: 43 |
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you are right to cancel doesn't solve the problem on this database ! no one single day from the beginning of the month with a correct chart ! whatever the process i use to delete and reload the database remained spoiled ! i am so fed up because i can't work with this soft and i am not a database manager just a guy who have to be ready at 8 o'clock in the morning to try to do his normal job trading day ! just impossible !! it's too complicated for my little brain.
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| [2015-05-14 21:21:02] |
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We were not referring to canceling but referring to deleting and reinstalling Sierra Chart. We apologize for the problem. Looking at the data for the MX June contract on our server, we do not notice any obvious problems: http://www.sierrachart.com/image.php?l=1431638313908.png When you have a problem, post an image of the chart and we will help you. At this point we are not clear as to what was or is currently the problem. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image If necessary, we can connect your system remotely and look into the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-14 21:21:50
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| [2015-05-17 19:25:34] |
| vice&virtu - Posts: 43 |
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http://www.sierrachart.com/image.php?l=1431890022339.png So let's start...Could you please tell me how to cancel these two crazy quotes inside this chart who are crushing the display ? I have tried several of your recommanded erase and reloading methods but nothing seems to eradicate them ! Maybe i miss the good one because of my poor english and poor intelligence. Thank you . |
| [2015-05-17 20:53:57] |
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We have corrected the data error on the server. This problem shows up when you are back adjusting the data. You need to re-download the data for the MXK15 contract by following the documentation here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-17 20:54:13
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