Support Board
Date/Time: Mon, 23 Dec 2024 01:14:44 +0000
Missing data
View Count: 966
| [2015-05-11 11:09:09] |
| User11942 - Posts: 298 |
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Hello SC, I believe there are problems with historical intraday data availability on one or more of your servers. I was forced to re-download data for every symbol I use. Please see example quote from the log Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-11 07:00:28
Reloading all charts with filename: F.US.USAM15.scid | 2015-05-11 07:00:28 HD Request # 39 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-11 07:00:28 HD Request # 39 | Download start Date-Time: 2015-05-08 15:19:59.0 | 2015-05-11 07:00:28 HD Request # 39 | Using server: ds3.sierracharts.com port 10149 | 2015-05-11 07:00:28 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-05-11 07:00:29 Socket (42) | Connected. | 2015-05-11 07:00:29 HD Request # 39 | Sending historical data logon request message. | 2015-05-11 07:00:29 HD Request # 39 | Requesting Intraday data. Start Date-Time: 2015-05-08 15:19:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-11 07:00:29 HD Request # 39 | Decompressing data. | 2015-05-11 07:00:30 HD Request # 39 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-08 15:20:59 | 2015-05-11 07:00:30 HD Request # 39 | Timestamp of first Intraday data file record written: 2015-05-08 15:20:59 | 2015-05-11 07:00:30 Socket (42) | Shutdown and closed. | 2015-05-11 07:00:30 The network socket for historical data has been closed. | 2015-05-11 07:00:30 HD Request # 39 | Received 2614 records from 2015-05-08 15:20:59 to 2015-05-08 16:59:59 (99.0 minutes) and wrote 2614 records for F.US.USAM15 | 2015-05-11 07:00:30 Added 214 Time and Sales records to Intraday data file for F.US.USAM15 after download. | 2015-05-11 07:00:30 HD Request # 39 | Intraday download COMPLETE for F.US.USAM15. Completion time: 2s. Unique request ID: 38 | 2015-05-11 07:00:30 Removed historical data download ID 38 | 2015-05-11 07:00:30 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-11 07:00:30 Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-11 07:00:41 Reloading all charts with filename: F.US.USAM15.scid | 2015-05-11 07:00:41 HD Request # 40 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-11 07:00:41 HD Request # 40 | Download start Date-Time: 2015-05-08 01:09:59.0 | 2015-05-11 07:00:41 HD Request # 40 | Using server: ds4.sierracharts.com port 10149 | 2015-05-11 07:00:41 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-05-11 07:00:41 Socket (43) | Connected. | 2015-05-11 07:00:41 HD Request # 40 | Sending historical data logon request message. | 2015-05-11 07:00:41 HD Request # 40 | Requesting Intraday data. Start Date-Time: 2015-05-08 01:09:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-11 07:00:42 HD Request # 40 | Decompressing data. | 2015-05-11 07:00:42 HD Request # 40 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-08 01:11:48 | 2015-05-11 07:00:42 HD Request # 40 | Timestamp of first Intraday data file record written: 2015-05-08 01:11:48 | 2015-05-11 07:00:42 Socket (43) | Shutdown and closed. | 2015-05-11 07:00:44 The network socket for historical data has been closed. | 2015-05-11 07:00:44 HD Request # 40 | Received 129132 records from 2015-05-08 01:11:48 to 2015-05-11 07:00:43 (3.2 days) and wrote 129132 records for F.US.USAM15 | 2015-05-11 07:00:44 HD Request # 40 | Intraday download COMPLETE for F.US.USAM15. Completion time: 3s. Unique request ID: 39 | 2015-05-11 07:00:44 Removed historical data download ID 39 | 2015-05-11 07:00:44 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-11 07:00:44 Intraday data recording state for symbol F.US.TYAM15 is set to download pending. | 2015-05-11 07:01:56 Reloading all charts with filename: F.US.TYAM15.scid | 2015-05-11 07:01:56 HD Request # 41 | Downloading Intraday chart data for F.US.TYAM15 to the file F.US.TYAM15.scid. Service: cqg | 2015-05-11 07:01:56 HD Request # 41 | Download start Date-Time: 2015-05-08 07:19:59.0 | 2015-05-11 07:01:56 HD Request # 41 | Using server: ds5.sierracharts.com port 10149 | 2015-05-11 07:01:56 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-05-11 07:01:56 Socket (44) | Connected. | 2015-05-11 07:01:56 HD Request # 41 | Sending historical data logon request message. | 2015-05-11 07:01:56 HD Request # 41 | Requesting Intraday data. Start Date-Time: 2015-05-08 07:19:59. Record interval: 0. Symbol: F.US.TYAM15 | 2015-05-11 07:01:56 HD Request # 41 | Decompressing data. | 2015-05-11 07:01:57 HD Request # 41 | Receiving Intraday data for F.US.TYAM15 starting at 2015-05-08 07:20:09 | 2015-05-11 07:01:57 HD Request # 41 | Timestamp of first Intraday data file record written: 2015-05-08 07:20:09 | 2015-05-11 07:01:57 Socket (44) | Shutdown and closed. | 2015-05-11 07:02:00 The network socket for historical data has been closed. | 2015-05-11 07:02:00 HD Request # 41 | Received 273537 records from 2015-05-08 07:20:09 to 2015-05-11 07:01:37 (3.0 days) and wrote 273537 records for F.US.TYAM15 | 2015-05-11 07:02:00 HD Request # 41 | Intraday download COMPLETE for F.US.TYAM15. Completion time: 4s. Unique request ID: 40 | 2015-05-11 07:02:00 Removed historical data download ID 40 | 2015-05-11 07:02:00 Real-time Intraday chart data file updates started for F.US.TYAM15 | 2015-05-11 07:02:00 Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-11 07:02:08 Reloading all charts with filename: F.US.USAM15.scid | 2015-05-11 07:02:08 HD Request # 42 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-11 07:02:08 HD Request # 42 | Download start Date-Time: 2015-05-08 14:49:59.0 | 2015-05-11 07:02:08 HD Request # 42 | Using server: ds3.sierracharts.com port 10149 | 2015-05-11 07:02:08 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-05-11 07:02:08 Socket (45) | Connected. | 2015-05-11 07:02:09 HD Request # 42 | Sending historical data logon request message. | 2015-05-11 07:02:09 HD Request # 42 | Requesting Intraday data. Start Date-Time: 2015-05-08 14:49:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-11 07:02:09 HD Request # 42 | Decompressing data. | 2015-05-11 07:02:10 HD Request # 42 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-08 14:49:59 | 2015-05-11 07:02:10 HD Request # 42 | Timestamp of first Intraday data file record written: 2015-05-08 14:50:00 | 2015-05-11 07:02:10 Socket (45) | Shutdown and closed. | 2015-05-11 07:02:10 The network socket for historical data has been closed. | 2015-05-11 07:02:10 HD Request # 42 | Received 4852 records from 2015-05-08 14:49:59 to 2015-05-08 16:59:59 (2.2 hours) and wrote 4839 records for F.US.USAM15 | 2015-05-11 07:02:10 Added 206 Time and Sales records to Intraday data file for F.US.USAM15 after download. | 2015-05-11 07:02:10 HD Request # 42 | Intraday download COMPLETE for F.US.USAM15. Completion time: 2s. Unique request ID: 41 | 2015-05-11 07:02:10 Removed historical data download ID 41 | 2015-05-11 07:02:10 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-11 07:02:10 Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-11 07:02:14 Reloading all charts with filename: F.US.USAM15.scid | 2015-05-11 07:02:14 HD Request # 43 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-11 07:02:14 HD Request # 43 | Download start Date-Time: 2015-05-07 23:29:59.0 | 2015-05-11 07:02:14 HD Request # 43 | Using server: ds4.sierracharts.com port 10149 | 2015-05-11 07:02:14 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-05-11 07:02:14 Socket (46) | Connected. | 2015-05-11 07:02:14 HD Request # 43 | Sending historical data logon request message. | 2015-05-11 07:02:14 HD Request # 43 | Requesting Intraday data. Start Date-Time: 2015-05-07 23:29:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-11 07:02:15 HD Request # 43 | Decompressing data. | 2015-05-11 07:02:15 HD Request # 43 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-07 23:30:02 | 2015-05-11 07:02:15 HD Request # 43 | Timestamp of first Intraday data file record written: 2015-05-07 23:30:02 | 2015-05-11 07:02:15 Socket (46) | Shutdown and closed. | 2015-05-11 07:02:17 The network socket for historical data has been closed. | 2015-05-11 07:02:17 HD Request # 43 | Received 129946 records from 2015-05-07 23:30:02 to 2015-05-11 07:02:01 (3.3 days) and wrote 129946 records for F.US.USAM15 | 2015-05-11 07:02:17 HD Request # 43 | Intraday download COMPLETE for F.US.USAM15. Completion time: 3s. Unique request ID: 42 | 2015-05-11 07:02:17 Removed historical data download ID 42 | 2015-05-11 07:02:17 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-11 07:02:17 Date Time Of Last Edit: 2015-05-11 11:09:33
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| [2015-05-11 15:33:35] |
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Apparently there was a problem earlier and it is now solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 09:19:28] |
| User11942 - Posts: 298 |
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No, it is not. This morning data for 2015/05/12 were missing for QO, RBE, HOE, TYA, USA. Server ds3 and possibly others.
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| [2015-05-12 09:25:16] |
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OK we see the problem and it is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-22 08:31:51] |
| User11942 - Posts: 298 |
|
Hello SC, the same problem occurred once again this am for all symbols on ds3 and ds4. Please see quote below. Thanks. Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-22 04:26:50
Reloading all charts with filename: F.US.USAM15.scid | 2015-05-22 04:26:50 HD Request # 31 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-22 04:26:50 HD Request # 31 | Download start Date-Time: 2015-05-21 17:59:59.0 | 2015-05-22 04:26:50 HD Request # 31 | Using server: ds3.sierracharts.com port 10149 | 2015-05-22 04:26:50 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-05-22 04:26:50 Socket (33) | Connected. | 2015-05-22 04:26:51 HD Request # 31 | Sending historical data logon request message. | 2015-05-22 04:26:51 HD Request # 31 | Requesting Intraday data. Start Date-Time: 2015-05-21 17:59:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-22 04:26:51 HD Request # 31 | Decompressing data. | 2015-05-22 04:26:51 HD Request # 31 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-21 18:00:00 | 2015-05-22 04:26:51 HD Request # 31 | Timestamp of first Intraday data file record written: 2015-05-21 18:00:00 | 2015-05-22 04:26:51 Socket (33) | Shutdown and closed. | 2015-05-22 04:26:51 The network socket for historical data has been closed. | 2015-05-22 04:26:51 HD Request # 31 | Received 373 records from 2015-05-21 18:00:00 to 2015-05-21 19:58:41 (118.7 minutes) and wrote 373 records for F.US.USAM15 | 2015-05-22 04:26:51 Added 130 Time and Sales records to Intraday data file for F.US.USAM15 after download. | 2015-05-22 04:26:51 HD Request # 31 | Intraday download COMPLETE for F.US.USAM15. Completion time: 1s. Unique request ID: 30 | 2015-05-22 04:26:51 Removed historical data download ID 30 | 2015-05-22 04:26:51 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-22 04:26:51 Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-22 04:26:58 Reloading all charts with filename: F.US.USAM15.scid | 2015-05-22 04:26:58 HD Request # 32 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-22 04:26:58 HD Request # 32 | Download start Date-Time: 2015-05-21 17:59:59.0 | 2015-05-22 04:26:58 HD Request # 32 | Using server: ds4.sierracharts.com port 10149 | 2015-05-22 04:26:58 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-05-22 04:26:58 Socket (34) | Connected. | 2015-05-22 04:26:58 HD Request # 32 | Sending historical data logon request message. | 2015-05-22 04:26:58 HD Request # 32 | Requesting Intraday data. Start Date-Time: 2015-05-21 17:59:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-22 04:26:58 HD Request # 32 | Decompressing data. | 2015-05-22 04:26:58 HD Request # 32 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-21 18:00:00 | 2015-05-22 04:26:58 HD Request # 32 | Timestamp of first Intraday data file record written: 2015-05-21 18:00:00 | 2015-05-22 04:26:58 Socket (34) | Shutdown and closed. | 2015-05-22 04:26:58 The network socket for historical data has been closed. | 2015-05-22 04:26:58 HD Request # 32 | Received 373 records from 2015-05-21 18:00:00 to 2015-05-21 19:58:41 (118.7 minutes) and wrote 373 records for F.US.USAM15 | 2015-05-22 04:26:58 Added 130 Time and Sales records to Intraday data file for F.US.USAM15 after download. | 2015-05-22 04:26:58 HD Request # 32 | Intraday download COMPLETE for F.US.USAM15. Completion time: 0s. Unique request ID: 31 | 2015-05-22 04:26:58 Removed historical data download ID 31 | 2015-05-22 04:26:58 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-22 04:26:58 Intraday data recording state for symbol F.US.USAM15 is set to download pending. | 2015-05-22 04:27:04 Reloading all charts with filename: F.US.USAM15.scid | 2015-05-22 04:27:04 HD Request # 33 | Downloading Intraday chart data for F.US.USAM15 to the file F.US.USAM15.scid. Service: cqg | 2015-05-22 04:27:04 HD Request # 33 | Download start Date-Time: 2015-05-21 17:59:59.0 | 2015-05-22 04:27:04 HD Request # 33 | Using server: ds5.sierracharts.com port 10149 | 2015-05-22 04:27:04 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-05-22 04:27:04 Socket (35) | Connected. | 2015-05-22 04:27:05 HD Request # 33 | Sending historical data logon request message. | 2015-05-22 04:27:05 HD Request # 33 | Requesting Intraday data. Start Date-Time: 2015-05-21 17:59:59. Record interval: 0. Symbol: F.US.USAM15 | 2015-05-22 04:27:05 HD Request # 33 | Decompressing data. | 2015-05-22 04:27:05 HD Request # 33 | Receiving Intraday data for F.US.USAM15 starting at 2015-05-21 18:00:00 | 2015-05-22 04:27:05 HD Request # 33 | Timestamp of first Intraday data file record written: 2015-05-21 18:00:00 | 2015-05-22 04:27:05 Socket (35) | Shutdown and closed. | 2015-05-22 04:27:06 The network socket for historical data has been closed. | 2015-05-22 04:27:06 HD Request # 33 | Received 5511 records from 2015-05-21 18:00:00 to 2015-05-22 04:27:02 (10.5 hours) and wrote 5511 records for F.US.USAM15 | 2015-05-22 04:27:06 HD Request # 33 | Intraday download COMPLETE for F.US.USAM15. Completion time: 2s. Unique request ID: 32 | 2015-05-22 04:27:06 Removed historical data download ID 32 | 2015-05-22 04:27:06 Real-time Intraday chart data file updates started for F.US.USAM15 | 2015-05-22 04:27:06 |
| [2015-05-22 09:25:52] |
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This is now solved. Re-download the data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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