Support Board
Date/Time: Sun, 22 Dec 2024 23:42:42 +0000
unhandled exception
View Count: 1732
| [2015-05-08 22:52:16] |
| jivetrader - Posts: 410 |
|
still getting an unhandled exception after updating SC to latest version. please advise. HTTP request #1 returned the following error: Windows error code 12029: A connection with the server could not be established | 2015-05-08 15:49:04 Unable to e-mail the Alert notification due to an error. | 2015-05-08 15:49:04 * An unhandled exception was caught in c_Chart::WindowProc. Message: 32769, wParam: 32804, lParam: 0 | 2015-05-08 15:50:09 * An unhandled exception was caught in c_MainMDIWindow::WindowProc. Message: 273, wParam: 98340, lParam: 0 | 2015-05-08 15:50:09 * The above has been sent to support. | 2015-05-08 15:51:01 * HTTP request #1 returned the following error: Windows error code 12029: A connection with the server could not be established | 2015-05-08 15:51:22 There was a problem sending the Message Log. Please go to http://www.sierrachart.com/?CAID= for additional support. | 2015-05-08 15:51:22 * |
| [2015-05-09 01:26:41] |
| |
|
Are you running any custom studies? Refer to help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html If you still have a problem update to the latest prerelease and see if you still have the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 07:23:17] |
| jivetrader - Posts: 410 |
|
there are no custom studies in the chartbook. all stock SC studies. i have tried to troubleshoot by removing a few studies at a time and i keep getting the error. i updated to the latest prerelease and i still get the error. sierra doesn't actually hang, but the interface locks me out, i can see charts updating but i cannot access them. do i have to rebuild my entire studies template because of this? there are a lot of studies, ported over from another chartbook and adapted to new symbols. |
| [2015-05-12 07:27:01] |
| jivetrader - Posts: 410 |
|
i have just removed all charts from this CB except one. on this chart i removed all studies (studies list is blank now) and hit OK. i still get the error and the program still locks up.
|
| [2015-05-12 08:01:09] |
| |
|
Are you using Spreadsheets or the Spreadsheet study? If so, we are aware of a problem which can occur which does cause an exception. We are working on it and it should be resolved tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: