Support Board
Date/Time: Mon, 23 Dec 2024 00:07:21 +0000
How do I recover my chart drawing settings?
View Count: 1016
| [2015-05-08 08:39:20] |
| User537081 - Posts: 7 |
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For some reason my data feed stopped updating for a short period. The result was out of date time stamps. This had led to many of my chart drawing settings not functioning properly and needing to be set up again. Before I do this is there a way of back dating to recover my previous settings? Thank you. Tim. here is a copy of my recent message log. Software version: 1241 | 2015-05-08 09:07:59 Uses New Spreadsheets | 2015-05-08 09:07:59 Usage end date: 2015-06-01 | 2015-05-08 09:07:59 Enabled for: Advanced Features. | 2015-05-08 09:07:59 Enabled for: Advanced Features 2. | 2015-05-08 09:07:59 Enabled for: Sierra Chart Historical Data Service. | 2015-05-08 09:07:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-08 09:07:59 Active service: IQFeed | 2015-05-08 09:07:59 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-05-08 09:07:59 2015-05-08 09:07:59 Local computer clock time | 2015-05-08 09:07:59 2015-05-08 08:07:59 GMT time | 2015-05-08 09:07:59 2015-05-08 09:07:59 Time zone adjusted time | 2015-05-08 09:07:59 Time difference to server time: 2 seconds. | 2015-05-08 09:07:59 Program path: C:\SierraChart\ | 2015-05-08 09:07:59 Data Files path: C:\SierraChart\Data\ | 2015-05-08 09:07:59 OS Version Number: 6.1 | 2015-05-08 09:07:59 Locale Information: C | 2015-05-08 09:07:59 Checking for new symbol settings for dtn | 2015-05-08 09:07:59 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-08 09:07:59 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-05-08 09:07:59 Symbol settings are up-to-date for dtn | 2015-05-08 09:07:59 IQFeed | Connecting. | 2015-05-08 09:08:04 Starting DTN IQ Feed interface software. | 2015-05-08 09:08:04 IQFeed | Connecting to Admin port 9300 | 2015-05-08 09:08:04 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-05-08 09:08:04 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-05-08 09:08:04 Socket (2) | Connected. | 2015-05-08 09:08:05 IQFeed | Connected to Admin port. | 2015-05-08 09:08:05 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2015-05-08 09:08:05 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.1.3,423578,0,0,,0.03,0.0,, | 2015-05-08 09:08:05 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.1.3,423578,0,0,,0.10,0.10,, | 2015-05-08 09:08:06 AdminMessage: S,STATS,66.112.148.110,60004,500,,1,0,0,0,,,Not Connected,5.1.1.3,423578,0,0,,0.16,0.08,, | 2015-05-08 09:08:07 AdminMessage: S,STATS,66.112.148.110,60004,500,0,1,0,0,0,May 08 4:08AM,May 08 4:08AM,Connected,5.1.1.3,423578,0.06,0.02,0,0.25,0.08,0, | 2015-05-08 09:08:08 IQFeed | Connecting to Level 1 port 5009 | 2015-05-08 09:08:08 Socket (3) | Connected. | 2015-05-08 09:08:08 IQFeed | Connected to Level 1 port. | 2015-05-08 09:08:08 IQFeed | Connecting to Lookup port 9100 | 2015-05-08 09:08:08 IQFeed | Connecting to Level 2 port (9200)... | 2015-05-08 09:08:08 Socket (4) | Connected. | 2015-05-08 09:08:08 IQFeed | Connected to Historical Data port. | 2015-05-08 09:08:08 IQFeed | Fully connected. | 2015-05-08 09:08:08 Socket (5) | Connected. | 2015-05-08 09:08:08 IQFeed | Connected to Level 2 port. | 2015-05-08 09:08:08 IQFeed Level 2 error: Account not authorized for Level II | 2015-05-08 09:08:08 IQFeed | Level 2 protocol is 5.0. | 2015-05-08 09:08:08 IQFeed | Level 1 system message: KEY | 2015-05-08 09:08:08 IQFeed | Level 1 system message: SERVER CONNECTED | 2015-05-08 09:08:08 IQFeed | Level 1 system message: IP | 2015-05-08 09:08:08 IQFeed | Level 1 system message: CUST | 2015-05-08 09:08:08 IQFeed | Starting real-time market data updates for: XG#. ID: 1 | 2015-05-08 09:08:13 Intraday data recording state for symbol XG# is set to download pending. | 2015-05-08 09:08:13 HD Request # 2 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2015-05-08 09:08:13 HD Request # 2 | Download start Date-Time: 2015-05-08 09:07:39.0 | 2015-05-08 09:08:13 HD Request # 2 | Requesting Tick data beginning at 2015-05-08 04:07:39 US Eastern Time. | 2015-05-08 09:08:13 IQFeed | Starting real-time market data updates for: EX#. ID: 2 | 2015-05-08 09:08:13 Intraday data recording state for symbol EX# is set to download pending. | 2015-05-08 09:08:13 HD Request # 2 | Receiving historical Intraday Tick data for XG# | 2015-05-08 09:08:13 HD Request # 2 | Receiving Intraday data for XG# starting at 2015-05-08 09:07:39 | 2015-05-08 09:08:13 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-05-08 09:07:46 | 2015-05-08 09:08:13 HD Request # 2 | Received 28 records from 2015-05-08 09:07:39 to 2015-05-08 09:08:10 (31.0 seconds) and wrote 27 records for XG# | 2015-05-08 09:08:13 HD Request # 2 | Intraday download COMPLETE for XG#. Completion time: 0s. Unique request ID: 1 | 2015-05-08 09:08:13 Removed historical data download ID 1 | 2015-05-08 09:08:13 Real-time Intraday chart data file updates started for XG# | 2015-05-08 09:08:13 HD Request # 3 | Downloading Intraday chart data for EX# to the file EX#.scid. Service: dtn | 2015-05-08 09:08:13 HD Request # 3 | Download start Date-Time: 2015-05-08 09:07:42.0 | 2015-05-08 09:08:13 HD Request # 3 | Requesting Tick data beginning at 2015-05-08 04:07:42 US Eastern Time. | 2015-05-08 09:08:13 IQFeed | Starting real-time market data updates for: VIX.XO. ID: 3 | 2015-05-08 09:08:13 Intraday data recording state for symbol VIX.XO is set to download pending. | 2015-05-08 09:08:13 Symbol Error - VIX.XO is unknown, unavailable, or improperly formatted. | 2015-05-08 09:08:13 HD Request # 3 | Receiving historical Intraday Tick data for EX# | 2015-05-08 09:08:13 HD Request # 3 | Receiving Intraday data for EX# starting at 2015-05-08 09:07:42 | 2015-05-08 09:08:13 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-05-08 09:07:50 | 2015-05-08 09:08:13 HD Request # 3 | Received 72 records from 2015-05-08 09:07:42 to 2015-05-08 09:08:10 (28.0 seconds) and wrote 71 records for EX# | 2015-05-08 09:08:13 HD Request # 3 | Intraday download COMPLETE for EX#. Completion time: 0s. Unique request ID: 2 | 2015-05-08 09:08:13 Removed historical data download ID 2 | 2015-05-08 09:08:13 Real-time Intraday chart data file updates started for EX# | 2015-05-08 09:08:13 HD Request # 4 | Downloading Intraday chart data for VIX.XO to the file VIX.XO.scid. Service: dtn | 2015-05-08 09:08:13 HD Request # 4 | Download start Date-Time: 2015-05-07 21:14:47.0 | 2015-05-08 09:08:13 HD Request # 4 | Requesting Tick data beginning at 2015-05-07 16:14:47 US Eastern Time. | 2015-05-08 09:08:13 HD Request # 4 | Receiving historical Intraday Tick data for VIX.XO | 2015-05-08 09:08:14 HD Request # 4 | Receiving Intraday data for VIX.XO starting at 2015-05-07 21:14:47 | 2015-05-08 09:08:14 HD Request # 4 | Received 1 record from 2015-05-07 21:14:47 to 2015-05-07 21:14:47 (0.0 seconds) and wrote 0 records for VIX.XO | 2015-05-08 09:08:14 HD Request # 4 | Intraday download COMPLETE for VIX.XO. Completion time: 1s. Unique request ID: 3 | 2015-05-08 09:08:14 Removed historical data download ID 3 | 2015-05-08 09:08:14 Real-time Intraday chart data file updates started for VIX.XO | 2015-05-08 09:08:14 XG# #11 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:08:15 XG# #13 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:08:15 EX# 30 Min #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-19 16:30:00. Next Bar Date Time: 2015-03-19 15:30:00. Filename: EX#.scid | 2015-05-08 09:08:15 XG# 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:45:00. Next Bar Date Time: 2015-03-20 10:45:00. Filename: XG#.scid | 2015-05-08 09:08:16 XG# 30 Min #9 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:30:00. Next Bar Date Time: 2015-03-20 10:30:00. Filename: XG#.scid | 2015-05-08 09:08:17 XG# 30 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2014-07-31 11:30:00. Next Bar Date Time: 2014-07-31 10:30:00. Filename: XG#.scid | 2015-05-08 09:08:17 XG# 4 Min #10 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:48:00. Next Bar Date Time: 2015-03-20 10:48:00. Filename: XG#.scid | 2015-05-08 09:08:18 XG# #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:08:18 XG# 4 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:48:00. Next Bar Date Time: 2015-03-20 10:48:00. Filename: XG#.scid | 2015-05-08 09:08:19 XG# 30 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:30:00. Next Bar Date Time: 2015-03-20 10:30:00. Filename: XG#.scid | 2015-05-08 09:08:20 XG# #11 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:11:42 EX# 30 Min #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-19 16:30:00. Next Bar Date Time: 2015-03-19 15:30:00. Filename: EX#.scid | 2015-05-08 09:11:42 XG# #13 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:11:42 XG# 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:45:00. Next Bar Date Time: 2015-03-20 10:45:00. Filename: XG#.scid | 2015-05-08 09:11:43 XG# 30 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2014-07-31 11:30:00. Next Bar Date Time: 2014-07-31 10:30:00. Filename: XG#.scid | 2015-05-08 09:11:44 XG# 30 Min #9 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:30:00. Next Bar Date Time: 2015-03-20 10:30:00. Filename: XG#.scid | 2015-05-08 09:11:44 XG# 4 Min #10 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:48:00. Next Bar Date Time: 2015-03-20 10:48:00. Filename: XG#.scid | 2015-05-08 09:11:45 XG# #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:50:00. Next Bar Date Time: 2015-03-20 10:50:00. Filename: XG#.scid | 2015-05-08 09:11:45 XG# 4 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:48:00. Next Bar Date Time: 2015-03-20 10:48:00. Filename: XG#.scid | 2015-05-08 09:11:47 XG# 30 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-03-20 11:30:00. Next Bar Date Time: 2015-03-20 10:30:00. Filename: XG#.scid | 2015-05-08 09:11:47 |
| [2015-05-09 01:31:37] |
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To correct the out of order timestamps , re-download the data in the chart with Edit >> Delete All Data and Download. This only needs to be done once per symbol and chart data type. Accessing prior configuration file: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html#RestoringBackupGlobalConfigurationFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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