Support Board
Date/Time: Sun, 22 Dec 2024 18:00:12 +0000
Payment issue
View Count: 1067
| [2015-05-07 06:47:54] |
| User66289 - Posts: 8 |
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Hello. I tried to pay for usage time on Saturday and I got an error window and 3 days of some emergency account. After 3 days my SC in not active any more, it says I have no usage time, but I can see this payment in my bank statement. So I have no Money and no SC. Please have a look at that. Thank you |
| [2015-05-07 07:22:53] |
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We are checking on this. Restart Sierra Chart. We have added usage time to your account for now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-07 21:37:18] |
| User66289 - Posts: 8 |
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any news?
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| [2015-05-07 21:45:14] |
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We saw the payment and the full usage time was added to your account.
Sierra Chart Support |
| [2015-05-08 04:50:43] |
| User66289 - Posts: 8 |
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thank you
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| [2015-06-23 11:47:58] |
| User888876 - Posts: 33 |
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Good day, today I mistakenly inserted my card data to worlpay for 35 USD (level 5 of usage time) but did not authorize it. Despite that I was charged 35 USD. At the same time I authorised by card payment 35 USD for time usage. Please refund to me 35 USD made by mistake through worldpay. Thank you. Zdenek Bucek |
| [2015-06-23 17:46:08] |
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We will issue this refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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