Support Board
Date/Time: Sun, 22 Dec 2024 11:04:05 +0000
Different prices with Open E-cry
View Count: 1156
| [2015-04-28 14:20:49] |
| User20214 - Posts: 24 |
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Morning, I'm seeing different prices posted between Sierra Charts and my broker Stage-5(Open-ECry). Just checking if you're experiencing any data problems or if it is an Open-ECry issue. Today is FOMC day so volume is larger than normal. Thanks for any info. |
| [2015-04-28 17:11:34] |
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Please refer to help topic 43 here: Differences With Data and Chart Bars Between Services / Connections / Chart Types Sierra Chart Support |
| [2015-04-28 18:39:30] |
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This is a known problem when using OEC and when there is fast market activity. We have no control over it. Consider using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-06 05:53:16] |
| Acro - Posts: 441 |
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I have a slightly different issue. Quite often an individual symbol will simply stop updating even though I am within my symbol count limit. It is very frustrating and extremely dangerous if you are trying to chart trade via Sierra and Open ecry. It also affects one's confidence after it has happened a dozen times. |
| [2015-08-06 05:54:27] |
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Refer to help topic 3 about this: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-06 05:56:42] |
| Acro - Posts: 441 |
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Thanks for your reply but as I stated, I am within my symbol count. I had it increased to ten symbols and am very careful to stick to this ten. The only way I can resolve it is to exit Sierra and restart it. Nothing else works. This is not very practical when you are in an active trading session. |
| [2015-08-06 05:57:54] |
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Whatever the cause, you will find the reason and a potential solution in help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html It is not possible for us to provide any other information than that. That is a very thoroughly written help topic. You need to go through each of those items. You will find the answer in that help topic. This sounds like a data feed problem (which we have no control over), and that help topic will provide you the instructions to make that determination. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-06 05:59:02
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| [2015-08-07 05:15:14] |
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The most relevant section we think would be help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 You also need to understand, that it may look like the data feed is being received for a symbol from OEC, but not the tick by tick feed. This is what can be confusing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-07 05:18:59] |
| Acro - Posts: 441 |
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I had to conclude that from my location (Australia) OEC is simply not a reliable connection into SierraChart. It's a shame as I preferred the Sierra DOM over the OEC DOM but I've learned the hard way over the last few sessions that the added risk and latency is simply not worth it. I love Sierra so I will keep using it for charts via AMP but not for OEC trading |
| [2015-08-07 06:07:49] |
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Does a reconnect to the data feed solve the problem? We know you mentioned a restart but that is not going to be any different than reconnecting through the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-07 06:10:16] |
| Acro - Posts: 441 |
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It solves it temporarily but when you get 15 disconnects or price for a symbol stops updating in a six hour period and a market fill is absolutely dreadful (ie nowhere near where you intended when you placed the order) you realise that this is not the most sensible way to connect to OEC
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| [2015-08-07 08:08:09] |
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Yes. We do recommend using another data feed other than OEC. You can also use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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