Support Board
Date/Time: Sat, 04 Jan 2025 16:27:35 +0000
Failing to see bids/offers in DOM
View Count: 921
| [2015-04-28 00:00:47] |
| olambeth - Posts: 30 |
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There may be something I'm doing wrong here. However sometimes bids/offers shows up other times they dont. Pleased to hear if you can help. Thanks |
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| [2015-04-28 08:32:06] |
| olambeth - Posts: 30 |
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Please kindly follow up with this. Thanks Oliver |
| [2015-04-28 10:14:18] |
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Select Chart >> Open Market Depth Window on the menu. Do you see the market depth displayed there?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 10:39:01] |
| olambeth - Posts: 30 |
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No
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| [2015-04-28 10:39:49] |
| olambeth - Posts: 30 |
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Please see attached.
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| Screenshot 2015-04-28 20.38.24.png / V - Attached On 2015-04-28 10:39:39 UTC - Size: 295.09 KB - 325 views |
| [2015-04-28 10:40:24] |
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Please contact IQ Feed about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 12:21:35] |
| olambeth - Posts: 30 |
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I have contacted IQ Feed. From looking at the raw data via the Market Depth I can see the data comes through ok. I have my column settings up too. Please can you kindly provide a solution here. Thanks Oliver |
| Screenshot 2015-04-28 22.19.01.png / V - Attached On 2015-04-28 12:21:31 UTC - Size: 342.23 KB - 297 views |
| [2015-04-28 17:45:00] |
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We still suspect the problem is on the IQ Feed side. We want you to restart the IQ Feed software explained at step 10 here: DTN IQ Feed Data Service: Setup Instructions We will also do some testing. If you still have a problem provide a copy of the Message Log. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-28 17:45:30
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