Support Board
Date/Time: Sun, 22 Dec 2024 13:48:38 +0000
Data not coming through for TYA Jun contract
View Count: 892
| [2015-04-23 03:07:58] |
| User855987 - Posts: 6 |
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Live data is not coming through, although if I delete and download data, updated data is downloaded. Can you please assist? Thanks |
| [2015-04-23 05:20:22] |
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Please tell us the exact symbol. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-23 05:35:45] |
| User855987 - Posts: 6 |
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It is: F.US.TYAM15 - June 15 |
| [2015-04-23 05:36:20] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-23 06:53:12] |
| User855987 - Posts: 6 |
|
Software version: 1239 | 2015-04-23 13:46:50 Uses Old Spreadsheets | 2015-04-23 13:46:50 Enabled for: Advanced Features. | 2015-04-23 13:46:50 Enabled for: Advanced Features 2. | 2015-04-23 13:46:50 Enabled for: Sierra Chart Historical Data Service. | 2015-04-23 13:46:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-23 13:46:50 Active service: CQG FIX Trading | 2015-04-23 13:46:50 Data/Trade Service Settings automatically set. | 2015-04-23 13:46:50 Time Zone: +08:00:00 (HKT+08) | 2015-04-23 13:46:50 2015-04-23 13:46:50 Local computer clock time | 2015-04-23 13:46:50 2015-04-23 05:46:50 GMT time | 2015-04-23 13:46:50 2015-04-23 13:46:50 Time zone adjusted time | 2015-04-23 13:46:50 Time difference to server time: 2 seconds. | 2015-04-23 13:46:50 Program path: C:\SierraChart\ | 2015-04-23 13:46:50 Data Files path: C:\SierraChart\Data\ | 2015-04-23 13:46:50 OS Version Number: 6.1 | 2015-04-23 13:46:50 Locale Information: C | 2015-04-23 13:46:50 Checking for new symbol settings for cqg | 2015-04-23 13:46:50 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-23 13:46:50 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-23 13:46:50 Symbol settings are up-to-date for cqg | 2015-04-23 13:46:51 Files to Open on Start up | Opening file: ZN 10yr US T-note.cht | 2015-04-23 13:46:53 Files to Open on Start up | Opening file: XT.cht | 2015-04-23 13:46:53 Files to Open on Start up | Opening file: SPI.cht | 2015-04-23 13:46:53 Files to Open on Start up | Opening file: ES.cht | 2015-04-23 13:46:53 Intraday data recording state for symbol F.US.TYAM15 is set to download pending. | 2015-04-23 13:46:54 HD Request # 2 | Downloading Intraday chart data for F.US.TYAM15 to the file F.US.TYAM15.scid. Service: cqg | 2015-04-23 13:46:54 HD Request # 2 | Download start Date-Time: 2015-04-23 13:35:56.0 | 2015-04-23 13:46:54 Intraday data recording state for symbol SPIM14 is set to download pending. | 2015-04-23 13:46:54 Intraday data recording state for symbol F.US.HXSM15 is set to download pending. | 2015-04-23 13:46:54 Intraday data recording state for symbol F.US.APM15 is set to download pending. | 2015-04-23 13:46:54 Intraday data recording state for symbol F.US.EPM15 is set to download pending. | 2015-04-23 13:46:54 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2015-04-23 13:46:54 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-04-23 13:46:54 Socket (2) | Connected. | 2015-04-23 13:46:55 HD Request # 2 | Sending historical data logon request message. | 2015-04-23 13:46:55 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:35:56. Record interval: 0. Symbol: F.US.TYAM15 | 2015-04-23 13:46:55 Socket (2) | Shutdown and closed. | 2015-04-23 13:46:56 The network socket for historical data has been closed. | 2015-04-23 13:46:56 HD Request # 2 | Historical data for F.US.TYAM15 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-04-23 13:46:56 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TYAM15 | 2015-04-23 13:46:56 HD Request # 2 | Intraday download COMPLETE for F.US.TYAM15. Completion time: 2s. Unique request ID: 1 | 2015-04-23 13:46:56 Removed historical data download ID 1 | 2015-04-23 13:46:56 HD Request # 3 | Downloading Intraday chart data for SPIM14 to the file SPIM14.scid. Service: cqg | 2015-04-23 13:46:56 HD Request # 3 | Download start Date-Time: 2014-04-09 09:27:54.0 | 2015-04-23 13:46:56 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2015-04-23 13:46:56 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-04-23 13:46:56 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-04-23 13:46:56 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-04-23 13:46:56 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-04-23 13:46:56 Socket (3) | Connected. | 2015-04-23 13:46:56 HD Request # 3 | Sending historical data logon request message. | 2015-04-23 13:46:56 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-04-23 13:46:56 socket (4) | Connected. | 2015-04-23 13:46:56 CQG FIX Trading FIX: Sending the Logon message. | 2015-04-23 13:46:57 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-04-09 09:27:54. Record interval: 0. Symbol: SPIM14 | 2015-04-23 13:46:57 CQG FIX Trading | Connected to trading server. | 2015-04-23 13:46:57 CQG FIX Trading | Connecting to market data server. | 2015-04-23 13:46:57 Connecting to websocket server. | 2015-04-23 13:46:57 CQG FIX Trading FIX - FCM name: AMP | 2015-04-23 13:46:57 HD Request # 3 | Historical data for SPIM14 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-04-23 13:46:57 Socket (3) | Shutdown and closed. | 2015-04-23 13:46:57 The network socket for historical data has been closed. | 2015-04-23 13:46:57 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPIM14 | 2015-04-23 13:46:57 HD Request # 3 | Intraday download COMPLETE for SPIM14. Completion time: 0s. Unique request ID: 2 | 2015-04-23 13:46:57 Removed historical data download ID 2 | 2015-04-23 13:46:57 HD Request # 4 | Downloading Intraday chart data for F.US.HXSM15 to the file F.US.HXSM15.scid. Service: cqg | 2015-04-23 13:46:57 HD Request # 4 | Download start Date-Time: 2015-04-23 13:46:39.0 | 2015-04-23 13:46:57 HD Request # 4 | Using server: ds5.sierracharts.com port 10149 | 2015-04-23 13:46:57 Socket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218 | 2015-04-23 13:46:57 Socket (5) | Connected. | 2015-04-23 13:46:57 Socket (5) | Starting SSL connection. | 2015-04-23 13:46:57 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-04-23 13:46:57 Socket (6) | Connected. | 2015-04-23 13:46:58 HD Request # 4 | Sending historical data logon request message. | 2015-04-23 13:46:58 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:46:39. Record interval: 0. Symbol: F.US.HXSM15 | 2015-04-23 13:46:59 Socket (5) | SSL connection established. | 2015-04-23 13:46:59 Opening websocket. | 2015-04-23 13:46:59 Sending websocket handshake. | 2015-04-23 13:46:59 Received websocket handshake acknowledgment. | 2015-04-23 13:46:59 Web socket state is now open. | 2015-04-23 13:46:59 CQG FIX Trading | Websocket connected. | 2015-04-23 13:46:59 CQG FIX Trading | Sending market data logon message. | 2015-04-23 13:46:59 Socket (6) | Shutdown and closed. | 2015-04-23 13:46:59 The network socket for historical data has been closed. | 2015-04-23 13:46:59 HD Request # 4 | Historical data for F.US.HXSM15 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-04-23 13:46:59 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.HXSM15 | 2015-04-23 13:46:59 HD Request # 4 | Intraday download COMPLETE for F.US.HXSM15. Completion time: 2s. Unique request ID: 3 | 2015-04-23 13:46:59 Removed historical data download ID 3 | 2015-04-23 13:46:59 HD Request # 5 | Downloading Intraday chart data for F.US.APM15 to the file F.US.APM15.scid. Service: cqg | 2015-04-23 13:46:59 HD Request # 5 | Download start Date-Time: 2015-04-23 13:46:20.0 | 2015-04-23 13:46:59 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2015-04-23 13:46:59 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-04-23 13:46:59 Socket (7) | Connected. | 2015-04-23 13:46:59 HD Request # 5 | Sending historical data logon request message. | 2015-04-23 13:46:59 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:46:20. Record interval: 0. Symbol: F.US.APM15 | 2015-04-23 13:46:59 Socket (7) | Shutdown and closed. | 2015-04-23 13:47:00 The network socket for historical data has been closed. | 2015-04-23 13:47:00 HD Request # 5 | Historical data for F.US.APM15 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-04-23 13:47:06 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.APM15 | 2015-04-23 13:47:06 HD Request # 5 | Intraday download COMPLETE for F.US.APM15. Completion time: 7s. Unique request ID: 4 | 2015-04-23 13:47:06 Removed historical data download ID 4 | 2015-04-23 13:47:06 CQG FIX Trading | Logon successful. | 2015-04-23 13:47:22 CQG FIX Trading | Market data session connected. | 2015-04-23 13:47:22 HD Request # 6 | Downloading Intraday chart data for F.US.EPM15 to the file F.US.EPM15.scid. Service: cqg | 2015-04-23 13:47:22 HD Request # 6 | Download start Date-Time: 2015-04-23 13:46:40.0 | 2015-04-23 13:47:22 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2015-04-23 13:47:22 CQG FIX Trading | Starting real-time market data updates for: F.US.HXSM15. ID: 2 | 2015-04-23 13:47:22 CQG FIX Trading | Sending symbol resolution request for F.US.HXSM15 | 2015-04-23 13:47:22 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-04-23 13:47:22 Intraday data recording state for symbol F.US.HXSM15 is set to download pending. | 2015-04-23 13:47:22 CQG FIX Trading | Starting real-time market data updates for: F.US.EPM15. ID: 1 | 2015-04-23 13:47:22 CQG FIX Trading | Sending symbol resolution request for F.US.EPM15 | 2015-04-23 13:47:22 CQG FIX Trading | Starting real-time market data updates for: SPIM14. ID: 3 | 2015-04-23 13:47:22 CQG FIX Trading | Sending symbol resolution request for SPIM14 | 2015-04-23 13:47:22 Intraday data recording state for symbol SPIM14 is set to download pending. | 2015-04-23 13:47:22 CQG FIX Trading | Starting real-time market data updates for: F.US.APM15. ID: 4 | 2015-04-23 13:47:22 CQG FIX Trading | Sending symbol resolution request for F.US.APM15 | 2015-04-23 13:47:22 Intraday data recording state for symbol F.US.APM15 is set to download pending. | 2015-04-23 13:47:22 CQG FIX Trading | Requesting market data for F.US.HXSM15 | 2015-04-23 13:47:22 CQG FIX Trading | Requesting market data for F.US.EPM15 | 2015-04-23 13:47:22 Symbol Error - SPIM14 is unknown, unavailable, or improperly formatted. Exact match not found for symbol SPIM14 | 2015-04-23 13:47:22 CQG FIX Trading | Requesting market data for F.US.APM15 | 2015-04-23 13:47:22 CQG FIX Trading | Starting real-time market data updates for: F.US.TYAM15. ID: 5 | 2015-04-23 13:47:22 CQG FIX Trading | Sending symbol resolution request for F.US.TYAM15 | 2015-04-23 13:47:22 Intraday data recording state for symbol F.US.TYAM15 is set to download pending. | 2015-04-23 13:47:22 CQG FIX Trading | Requesting market data for F.US.TYAM15 | 2015-04-23 13:47:22 Market data subscription status for F.US.TYAM15: Real-time data for instrument F.US.TYA (corresponding to ID = 5) are not allowed. | 2015-04-23 13:47:22 Socket (8) | Connected. | 2015-04-23 13:47:22 HD Request # 6 | Sending historical data logon request message. | 2015-04-23 13:47:22 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:46:40. Record interval: 0. Symbol: F.US.EPM15 | 2015-04-23 13:47:22 HD Request # 6 | Decompressing data. | 2015-04-23 13:47:22 HD Request # 6 | Receiving Intraday data for F.US.EPM15 starting at 2015-04-23 13:46:40 | 2015-04-23 13:47:22 Socket (8) | Shutdown and closed. | 2015-04-23 13:47:22 The network socket for historical data has been closed. | 2015-04-23 13:47:22 HD Request # 6 | Received 17 records from 2015-04-23 13:46:40 to 2015-04-23 13:46:40 (0.0 seconds) and wrote 0 records for F.US.EPM15 | 2015-04-23 13:47:22 HD Request # 6 | Intraday download COMPLETE for F.US.EPM15. Completion time: 0s. Unique request ID: 5 | 2015-04-23 13:47:22 Removed historical data download ID 5 | 2015-04-23 13:47:22 Real-time Intraday chart data file updates started for F.US.EPM15 | 2015-04-23 13:47:22 HD Request # 7 | Downloading Intraday chart data for F.US.HXSM15 to the file F.US.HXSM15.scid. Service: cqg | 2015-04-23 13:47:22 HD Request # 7 | Download start Date-Time: 2015-04-23 13:46:39.0 | 2015-04-23 13:47:22 HD Request # 7 | Using server: ds5.sierracharts.com port 10149 | 2015-04-23 13:47:22 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-04-23 13:47:22 Socket (9) | Connected. | 2015-04-23 13:47:23 HD Request # 7 | Sending historical data logon request message. | 2015-04-23 13:47:23 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:46:39. Record interval: 0. Symbol: F.US.HXSM15 | 2015-04-23 13:47:23 HD Request # 7 | Decompressing data. | 2015-04-23 13:47:23 HD Request # 7 | Receiving Intraday data for F.US.HXSM15 starting at 2015-04-23 13:46:39 | 2015-04-23 13:47:23 Socket (9) | Shutdown and closed. | 2015-04-23 13:47:23 The network socket for historical data has been closed. | 2015-04-23 13:47:23 HD Request # 7 | Received 6 records from 2015-04-23 13:46:39 to 2015-04-23 13:46:39 (0.0 seconds) and wrote 0 records for F.US.HXSM15 | 2015-04-23 13:47:23 HD Request # 7 | Intraday download COMPLETE for F.US.HXSM15. Completion time: 0s. Unique request ID: 6 | 2015-04-23 13:47:23 Removed historical data download ID 6 | 2015-04-23 13:47:23 Real-time Intraday chart data file updates started for F.US.HXSM15 | 2015-04-23 13:47:23 HD Request # 8 | Downloading Intraday chart data for SPIM14 to the file SPIM14.scid. Service: cqg | 2015-04-23 13:47:23 HD Request # 8 | Download start Date-Time: 2014-04-09 09:27:54.0 | 2015-04-23 13:47:23 HD Request # 8 | Using server: ds3.sierracharts.com port 10149 | 2015-04-23 13:47:23 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-04-23 13:47:23 Socket (10) | Connected. | 2015-04-23 13:47:23 HD Request # 8 | Sending historical data logon request message. | 2015-04-23 13:47:23 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2014-04-09 09:27:54. Record interval: 0. Symbol: SPIM14 | 2015-04-23 13:47:24 Socket (10) | Shutdown and closed. | 2015-04-23 13:47:24 HD Request # 8 | Error downloading historical Intraday data for SPIM14. Historical data file not available for symbol. | 2015-04-23 13:47:24 * The network socket for historical data has been closed. | 2015-04-23 13:47:24 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPIM14 | 2015-04-23 13:47:24 HD Request # 8 | Intraday download COMPLETE for SPIM14. Completion time: 1s. Unique request ID: 7 | 2015-04-23 13:47:24 Removed historical data download ID 7 | 2015-04-23 13:47:24 Real-time Intraday chart data file updates started for SPIM14 | 2015-04-23 13:47:24 HD Request # 9 | Downloading Intraday chart data for F.US.APM15 to the file F.US.APM15.scid. Service: cqg | 2015-04-23 13:47:24 HD Request # 9 | Download start Date-Time: 2015-04-23 13:46:20.0 | 2015-04-23 13:47:24 HD Request # 9 | Using server: ds4.sierracharts.com port 10149 | 2015-04-23 13:47:24 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-04-23 13:47:24 Socket (11) | Connected. | 2015-04-23 13:47:24 HD Request # 9 | Sending historical data logon request message. | 2015-04-23 13:47:24 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:46:20. Record interval: 0. Symbol: F.US.APM15 | 2015-04-23 13:47:24 HD Request # 9 | Decompressing data. | 2015-04-23 13:47:25 HD Request # 9 | Receiving Intraday data for F.US.APM15 starting at 2015-04-23 13:46:20 | 2015-04-23 13:47:25 HD Request # 9 | Timestamp of first Intraday data file record written: 2015-04-23 13:46:42 | 2015-04-23 13:47:25 Socket (11) | Shutdown and closed. | 2015-04-23 13:47:25 The network socket for historical data has been closed. | 2015-04-23 13:47:25 HD Request # 9 | Received 17 records from 2015-04-23 13:46:20 to 2015-04-23 13:46:49 (29.0 seconds) and wrote 15 records for F.US.APM15 | 2015-04-23 13:47:25 HD Request # 9 | Intraday download COMPLETE for F.US.APM15. Completion time: 1s. Unique request ID: 8 | 2015-04-23 13:47:25 Removed historical data download ID 8 | 2015-04-23 13:47:25 Real-time Intraday chart data file updates started for F.US.APM15 | 2015-04-23 13:47:25 HD Request # 10 | Downloading Intraday chart data for F.US.TYAM15 to the file F.US.TYAM15.scid. Service: cqg | 2015-04-23 13:47:25 HD Request # 10 | Download start Date-Time: 2015-04-23 13:35:56.0 | 2015-04-23 13:47:25 HD Request # 10 | Using server: ds5.sierracharts.com port 10149 | 2015-04-23 13:47:25 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-04-23 13:47:25 Socket (12) | Connected. | 2015-04-23 13:47:25 HD Request # 10 | Sending historical data logon request message. | 2015-04-23 13:47:25 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2015-04-23 13:35:56. Record interval: 0. Symbol: F.US.TYAM15 | 2015-04-23 13:47:25 HD Request # 10 | Decompressing data. | 2015-04-23 13:47:26 HD Request # 10 | Receiving Intraday data for F.US.TYAM15 starting at 2015-04-23 13:35:56 | 2015-04-23 13:47:26 HD Request # 10 | Timestamp of first Intraday data file record written: 2015-04-23 13:36:36 | 2015-04-23 13:47:26 Socket (12) | Shutdown and closed. | 2015-04-23 13:47:26 The network socket for historical data has been closed. | 2015-04-23 13:47:26 HD Request # 10 | Received 239 records from 2015-04-23 13:35:56 to 2015-04-23 13:46:55 (11.0 minutes) and wrote 238 records for F.US.TYAM15 | 2015-04-23 13:47:26 HD Request # 10 | Intraday download COMPLETE for F.US.TYAM15. Completion time: 0s. Unique request ID: 9 | 2015-04-23 13:47:26 Removed historical data download ID 9 | 2015-04-23 13:47:26 Real-time Intraday chart data file updates started for F.US.TYAM15 | 2015-04-23 13:47:26 Requesting market depth updates for: SPIM14 if supported. | 2015-04-23 13:47:27 CQG FIX Trading | Sending symbol resolution request for SPIM14 | 2015-04-23 13:47:27 Symbol Error - SPIM14 is unknown, unavailable, or improperly formatted. Exact match not found for symbol SPIM14 | 2015-04-23 13:47:27 Intraday data recording state for symbol F.US.TYAM15 is set to download pending. | 2015-04-23 13:58:50 Reloading all charts with filename: F.US.TYAM15.scid | 2015-04-23 13:58:50 HD Request # 11 | Downloading Intraday chart data for F.US.TYAM15 to the file F.US.TYAM15.scid. Service: cqg | 2015-04-23 13:58:50 HD Request # 11 | Download start Date-Time: 2015-04-23 03:30:10.0 | 2015-04-23 13:58:50 HD Request # 11 | Using server: ds3.sierracharts.com port 10149 | 2015-04-23 13:58:50 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-04-23 13:58:50 Socket (13) | Connected. | 2015-04-23 13:58:50 HD Request # 11 | Sending historical data logon request message. | 2015-04-23 13:58:50 HD Request # 11 | Requesting Intraday data. Start Date-Time: 2015-04-23 03:30:10. Record interval: 0. Symbol: F.US.TYAM15 | 2015-04-23 13:58:51 HD Request # 11 | Decompressing data. | 2015-04-23 13:58:51 HD Request # 11 | Receiving Intraday data for F.US.TYAM15 starting at 2015-04-23 03:30:10 | 2015-04-23 13:58:51 HD Request # 11 | Timestamp of first Intraday data file record written: 2015-04-23 03:30:14 | 2015-04-23 13:58:51 Socket (13) | Shutdown and closed. | 2015-04-23 13:58:52 The network socket for historical data has been closed. | 2015-04-23 13:58:52 HD Request # 11 | Received 15776 records from 2015-04-23 03:30:10 to 2015-04-23 13:58:31 (10.5 hours) and wrote 15775 records for F.US.TYAM15 | 2015-04-23 13:58:52 HD Request # 11 | Intraday download COMPLETE for F.US.TYAM15. Completion time: 2s. Unique request ID: 10 | 2015-04-23 13:58:52 Removed historical data download ID 10 | 2015-04-23 13:58:52 Real-time Intraday chart data file updates started for F.US.TYAM15 | 2015-04-23 13:58:52 Intraday data recording state for symbol F.US.TYAM15 is set to download pending. | 2015-04-23 14:03:05 Reloading all charts with filename: F.US.TYAM15.scid | 2015-04-23 14:03:05 HD Request # 12 | Downloading Intraday chart data for F.US.TYAM15 to the file F.US.TYAM15.scid. Service: cqg | 2015-04-23 14:03:05 HD Request # 12 | Download start Date-Time: 2015-04-23 03:30:10.0 | 2015-04-23 14:03:05 HD Request # 12 | Using server: ds4.sierracharts.com port 10149 | 2015-04-23 14:03:05 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-04-23 14:03:05 Socket (14) | Connected. | 2015-04-23 14:03:06 HD Request # 12 | Sending historical data logon request message. | 2015-04-23 14:03:06 HD Request # 12 | Requesting Intraday data. Start Date-Time: 2015-04-23 03:30:10. Record interval: 0. Symbol: F.US.TYAM15 | 2015-04-23 14:03:06 HD Request # 12 | Decompressing data. | 2015-04-23 14:03:06 HD Request # 12 | Receiving Intraday data for F.US.TYAM15 starting at 2015-04-23 03:30:10 | 2015-04-23 14:03:06 HD Request # 12 | Timestamp of first Intraday data file record written: 2015-04-23 03:30:14 | 2015-04-23 14:03:06 Socket (14) | Shutdown and closed. | 2015-04-23 14:03:07 The network socket for historical data has been closed. | 2015-04-23 14:03:07 HD Request # 12 | Received 15895 records from 2015-04-23 03:30:10 to 2015-04-23 14:02:14 (10.5 hours) and wrote 15894 records for F.US.TYAM15 | 2015-04-23 14:03:07 HD Request # 12 | Intraday download COMPLETE for F.US.TYAM15. Completion time: 2s. Unique request ID: 11 | 2015-04-23 14:03:07 Removed historical data download ID 11 | 2015-04-23 14:03:07 Real-time Intraday chart data file updates started for F.US.TYAM15 | 2015-04-23 14:03:07 |
| [2015-04-23 07:03:36] |
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Please contact your broker about this: Market data subscription status for F.US.TYAM15: Real-time data for instrument F.US.TYA (corresponding to ID = 5) are not allowed. | 2015-04-23 13:47:22 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-23 07:03:58
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