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Date/Time: Thu, 31 Oct 2024 12:18:57 +0000



Fresh install and opening message log or simply clicking analysis --> studies causes crash.

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[2015-04-20 12:09:20]
User34124 - Posts: 275
Simply a fresh install with no custom studies or anything. I can't press f6 without the atttached screenshot coming up:

This is also the reason why I can't import my chartbooks from other installations. I have even tried a blank chart with no studies on, which still causes it to crash.

I have already tried with and without moving UserContributedStudies.dll (the only dll in the data folder) to the DllBackup folder I created there. No luck
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[2015-04-20 12:13:45]
User34124 - Posts: 275
And I have tried multiple reinstalls. Using windows 7 32bit
[2015-04-20 17:16:13]
Sierra Chart Engineering - Posts: 104368
Are you running any antivirus or anti-malware software on the computer?

What version of Sierra Chart are you having this problem with?

Exit from Sierra Chart and go to the folder it is installed to and delete the SierraChartStudies.dll file and then install Sierra Chart again from this page:
https://www.sierrachart.com/index.php?page=doc/download.php#download
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2015-04-20 17:16:22

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