Support Board
Date/Time: Sun, 22 Dec 2024 03:26:11 +0000
Eurex Dax Charts not working properly
View Count: 877
| [2015-04-09 07:16:43] |
| User86139 - Posts: 10 |
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The Dax DYM15 futures chart is totally wrong. With 4 min time period there are only 10 bars showing since 7 am. The numbers bars feature is also incorrect with values some 30% lower than those supplied by IQ feed. In addition from 7am the first numbers bar shown is 7-20am bar. This is utradeable! |
| [2015-04-09 07:22:53] |
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We are checking on this. There was a problem in the data center this morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 07:26:16] |
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Right-click on the chart before today and select Delete Data and Download. Let us know if that solves the problem. There will be some missing data at the open and we will patch that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 07:33:17] |
| User86139 - Posts: 10 |
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I tried that and it didn't work. The candlestick chart is now working OK, but the numbers bars data is probably 1/3 rd to 1/5th of IQ feed value data, but again nothing constant.
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| [2015-04-09 07:42:11] |
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We do see a problem during the first half hour approximately. But after this, we do see a match to IQ Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-09 08:00:08] |
| User86139 - Posts: 10 |
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Tried another Delete/Download Data and all is now well...thank you
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