Support Board
Date/Time: Sun, 22 Dec 2024 05:42:51 +0000
Daily Chart - Only One Bar
View Count: 1505
| [2015-04-02 00:16:20] |
| User77270 - Posts: 23 |
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Dear SC team, My SC doesn't show daily charts any more. Intraday charts work fine, but when I switch to daily, I can only see one (today's) bar. It says "download failed... download from sc historical data service failed due to a http error... there was a communication error with the server". I have this problem with futures, forex and stocks. Index CFDs work without problem. I use Interactive Brokers. It used to work well before, but now (since a few days?) it doesn't :( I think if I only get the data from IB (eg for the CFDs) it works, but when I use SC historical data service, there's a problem? It's probably the same problem as described here: http://www.trade2win.com/boards/trading-software/16563-daily-chart-sierra-ib.html Do you know any solutions? Thanks! The log: Software version: 1224 | 2015-04-02 00:03:16 Uses Old Spreadsheets | 2015-04-02 00:03:16 Usage end date: 2015-08-02 | 2015-04-02 00:03:16 Enabled for: Advanced Features. | 2015-04-02 00:03:16 Enabled for: Sierra Chart Historical Data Service. | 2015-04-02 00:03:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-02 00:03:16 Active service: Interactive Brokers | 2015-04-02 00:03:16 Time Zone: +00:00:00 (UTC+00) | 2015-04-02 00:03:16 2015-04-02 02:03:16 Local computer clock time | 2015-04-02 00:03:16 2015-04-02 00:03:16 GMT time | 2015-04-02 00:03:16 2015-04-02 00:03:16 Time zone adjusted time | 2015-04-02 00:03:16 Program path: C:\SierraChart\ | 2015-04-02 00:03:16 Data Files path: C:\SierraChart\Data\ | 2015-04-02 00:03:16 OS Version Number: 6.1 | 2015-04-02 00:03:16 Locale Information: C | 2015-04-02 00:03:16 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZBM15.dly | 2015-04-02 00:04:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZBM15.dly | 2015-04-02 00:04:13 HD Request # 33 | Downloading Historical Daily chart data for ZBM15. Starting date: 1965-04-01. Service: ib | 2015-04-02 00:04:13 HD Request # 33 | Requesting historical Daily data for ZBM15 starting at 1965-03-31 | 2015-04-02 00:04:13 HttpSendRequest failed: Windows error code 2: Das System kann die angegebene Datei nicht finden. | 2015-04-02 00:04:13 * HD Request # 33 | Download from the SC Historical Data service failed due to a HTTP error. | 2015-04-02 00:04:13 * HD Request # 33 | Error downloading historical Daily data for ZBM15. There was a communication error with the server. | 2015-04-02 00:04:13 * HD Request # 33 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZBM15 | 2015-04-02 00:04:13 HD Request # 33 | Daily download COMPLETE for ZBM15. Completion time: 0s. Unique request ID: 32 | 2015-04-02 00:04:13 Removed historical data download ID 32 | 2015-04-02 00:04:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZBM15.dly | 2015-04-02 00:04:14 |
| [2015-04-02 00:36:39] |
| User77270 - Posts: 23 |
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now it's working again :)) reinstalled SC and disabled "work offline" in Internet Explorer. I guess the problem was the IE's offline mode. Thanks anyway :) |
| [2015-04-02 02:10:35] |
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Yes, that was it. We apologize for the delay. This was still pending a response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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