Support Board
Date/Time: Sun, 22 Dec 2024 18:25:28 +0000
Study Drawing Update Issue
View Count: 1767
| [2015-03-24 14:21:05] |
| cmet - Posts: 565 |
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Example: Initial Balance is plotted using Study/Overlay During the first hour, when the IB is being created, if it makes a new high or low, a new dash gets created up or down. However, when the chart is refreshed (by opening the Studies window and clicking OK), the dash redraws itself at the current level in a single, unbroken line. I thought this issue was fixed last year? Here is a video of what I'm talking about: http://tinypic.com/player.php?v=zmdt21%3E&s=8#.VRFxppOKhjM What's happening: 1. The yellow line is the IB. The dotted lines above and below are the IB extensions. 2. I am opening the Studies window 3. Clicking OK 4. All the lines snap to the current level and display as a solid line (as they should) |
| [2015-03-24 17:12:14] |
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What is the exact name of the study you are using?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-24 18:07:35] |
| cmet - Posts: 565 |
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Initial Balance. It's initially plotted on a 1 second chart (for accuracy) and then overlayed onto a TPO chart (as shown). However, it doesn't matter what chart you plot it on with Study Price/Overlay, you still get the same "stuck" updating. |
| [2015-03-26 14:38:58] |
| cmet - Posts: 565 |
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Thanks for fixing this but just wanted to let you know that it's still occurring in the Daily OHLC study |
| [2015-03-27 17:25:25] |
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We will solve this with the Daily OHLC study now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-23 14:03:34] |
| cmet - Posts: 565 |
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This problem is back.
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| [2015-04-27 01:55:37] |
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We are testing this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-27 02:11:55] |
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We have done a test now using the High/Low for Time Period-Extended study and we do not see a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-27 02:12:48
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| [2015-04-28 13:49:16] |
| cmet - Posts: 565 |
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Please check Initial Balance. That's where I'm seeing the problem.
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| [2015-04-30 07:44:56] |
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Nothing has changed and a basic test does not reveal an inconsistency when using the Study/Price Overlay study to overlay the Initial Balance on another chart. In order for us to help with this, you need to provide us a Chartbook which contains only two charts and no other charts, demonstrating the problem. Each of the charts must not contain any more than 1 study each. You need to tell us what Date and Time and the time zone to begin a chart replay at which will reproduce the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-30 13:32:47] |
| cmet - Posts: 565 |
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Updated to 1251 and no longer see the problem.
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| [2015-04-30 17:12:48] |
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Nothing was changed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-30 17:45:12] |
| cmet - Posts: 565 |
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Well, I wasn't making it up. It was there and doesn't seem to be now.
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| [2015-04-30 23:21:48] |
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We know that you did not make anything up. And we genuinely want to find if there is a problem and solve it. We are only saying that nothing changed in relation to this and providing that information to you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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