Support Board
Date/Time: Sun, 22 Dec 2024 05:42:41 +0000
CTS T4 intraday tick historical data depth question
View Count: 933
| [2015-03-23 19:22:24] |
| SviCh - Posts: 40 |
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In June 2014 I was surprised that I could get more then 2 years of tick data for expired futures contracts using CTS T4 connection (with Sierra Chart 1137). My surprise was due to the fact that earlier (using Sierra Chart 997) I was able to get less then a year of ticks. Today (remembering about this) I wanted to use this possibility with current version, but unfortunately I couldn't. More than that, I found that tick data depth was even further reduced than it was before - I could get tick data only for front month contract. Is it a limitation from CTS side or some tricks of yours in order to minimize bandwidth / disk space / CPU load by replacing ticks with seconds where it is appropriate? The practical question is 'how to get ticks instead of seconds' for expired contracts. Thank you in advance! |
| [2015-03-23 22:01:27] |
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You need to change your Sierra Chart service package to 5: https://www.sierrachart.com/usercp.php?page=ChangePackage And enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. Once both of these are done, re-download the data in the chart with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-24 13:28:42] |
| SviCh - Posts: 40 |
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If I understood you correctly, this way I will get ticks from your servers, not from CTS. So we don't have to care what changes of available tick depth is done on CTS side. Am I right?
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| [2015-03-24 16:37:36] |
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Yes, this is a correct understanding.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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