Support Board
Date/Time: Sun, 22 Dec 2024 05:21:24 +0000
Charts are not moving
View Count: 990
| [2015-03-17 13:28:23] |
| User546306 - Posts: 4 |
|
Hello, I have small problem with charts. I am successfully connected to the CQG, however the price is not moving. If I reconnect again, SC reload all historical data but the price of all charts is "frozen". Many thanks for your help |
| [2015-03-17 15:36:44] |
| User546306 - Posts: 4 |
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Software version: 1239 | 2015-03-17 16:35:38 Uses Old Spreadsheets | 2015-03-17 16:35:38 Enabled for: Advanced Features. | 2015-03-17 16:35:38 Enabled for: Advanced Features 2. | 2015-03-17 16:35:38 Enabled for: Sierra Chart Historical Data Service. | 2015-03-17 16:35:38 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-17 16:35:38 Active service: CQG FIX Trading | 2015-03-17 16:35:38 Data/Trade Service Settings automatically set. | 2015-03-17 16:35:38 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-03-17 16:35:38 2015-03-17 16:35:38 Local computer clock time | 2015-03-17 16:35:38 2015-03-17 15:35:38 GMT time | 2015-03-17 16:35:38 2015-03-17 16:35:38 Time zone adjusted time | 2015-03-17 16:35:38 Time difference to server time: 1 seconds. | 2015-03-17 16:35:38 Program path: C:\SierraChart\ | 2015-03-17 16:35:38 Data Files path: C:\SierraChart\Data\ | 2015-03-17 16:35:38 OS Version Number: 6.1 | 2015-03-17 16:35:38 Locale Information: C | 2015-03-17 16:35:38 Checking for new symbol settings for cqg | 2015-03-17 16:35:38 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-17 16:35:38 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-17 16:35:38 Symbol settings are up-to-date for cqg | 2015-03-17 16:35:38 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-17 16:35:43 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-03-17 16:35:43 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-17 16:35:43 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-17 16:35:43 socket (2) | Connected. | 2015-03-17 16:35:43 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-17 16:35:43 CQG FIX Trading | Connected to trading server. | 2015-03-17 16:35:44 CQG FIX Trading | Connecting to market data server. | 2015-03-17 16:35:44 Connecting to websocket server. | 2015-03-17 16:35:44 CQG FIX Trading FIX - FCM name: AMP | 2015-03-17 16:35:44 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-03-17 16:35:44 Socket (3) | Connected. | 2015-03-17 16:35:44 Socket (3) | Starting SSL connection. | 2015-03-17 16:35:44 Socket (3) | SSL connection established. | 2015-03-17 16:35:45 Opening websocket. | 2015-03-17 16:35:45 Sending websocket handshake. | 2015-03-17 16:35:45 Received websocket handshake acknowledgment. | 2015-03-17 16:35:45 Web socket state is now open. | 2015-03-17 16:35:45 CQG FIX Trading | Websocket connected. | 2015-03-17 16:35:45 CQG FIX Trading | Sending market data logon message. | 2015-03-17 16:35:45 CQG FIX Trading | Logon successful. | 2015-03-17 16:35:46 CQG FIX Trading | Market data session connected. | 2015-03-17 16:35:46 Date rule based rollover from F.US.GCEJ13 to next contract occurs at 2013-03-28. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEM13 to next contract occurs at 2013-05-30. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEQ13 to next contract occurs at 2013-07-30. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEZ13 to next contract occurs at 2013-11-28. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEG14 to next contract occurs at 2014-01-30. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEJ14 to next contract occurs at 2014-03-28. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEM14 to next contract occurs at 2014-05-29. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEQ14 to next contract occurs at 2014-07-30. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEZ14 to next contract occurs at 2014-11-27. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEG15 to next contract occurs at 2015-01-29. | 2015-03-17 16:35:51 Date rule based rollover from F.US.GCEJ15 to next contract occurs at 2015-03-30. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEJ13 for the date range from 2013-01-30 to 2013-03-28. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEJ13 for the date range from 2013-01-30 to 2013-03-28. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEM13 for the date range from 2013-03-28 to 2013-05-30. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEM13 for the date range from 2013-03-28 to 2013-05-30. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEQ13 for the date range from 2013-05-30 to 2013-07-30. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEQ13 for the date range from 2013-05-30 to 2013-07-30. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEZ13 for the date range from 2013-07-30 to 2013-11-28. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEZ13 for the date range from 2013-07-30 to 2013-11-28. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEG14 for the date range from 2013-11-28 to 2014-01-30. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEG14 for the date range from 2013-11-28 to 2014-01-30. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEJ14 for the date range from 2014-01-30 to 2014-03-28. | 2015-03-17 16:35:51 Checking Daily data file for symbol F.US.GCEJ14 for the date range from 2014-01-30 to 2014-03-28. | 2015-03-17 16:35:51 Checking Intraday data file for symbol F.US.GCEM14 for the date range from 2014-03-28 to 2014-05-29. | 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEM14 for the date range from 2014-03-28 to 2014-05-29. | 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEQ14 for the date range from 2014-05-29 to 2014-07-30. | 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEQ14 for the date range from 2014-05-29 to 2014-07-30. | 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEZ14 for the date range from 2014-07-30 to 2014-11-27. | 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEZ14 for the date range from 2014-07-30 to 2014-11-27. | 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEG15 for the date range from 2014-11-27 to 2015-01-29. | 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEG15 for the date range from 2014-11-27 to 2015-01-29. | 2015-03-17 16:35:52 Checking Intraday data file for symbol F.US.GCEJ15 for the date range from 2015-01-29 to 0. | 2015-03-17 16:35:52 Checking Daily data file for symbol F.US.GCEJ15 for the date range from 2015-01-29 to 2015-03-17. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3 | Symbols used for continuous contract chart: | 2015-03-17 16:35:52 F.US.GCEJ13 | 2015-03-17 16:35:52 F.US.GCEM13 | 2015-03-17 16:35:52 F.US.GCEQ13 | 2015-03-17 16:35:52 F.US.GCEZ13 | 2015-03-17 16:35:52 F.US.GCEG14 | 2015-03-17 16:35:52 F.US.GCEJ14 | 2015-03-17 16:35:52 F.US.GCEM14 | 2015-03-17 16:35:52 F.US.GCEQ14 | 2015-03-17 16:35:52 F.US.GCEZ14 | 2015-03-17 16:35:52 F.US.GCEG15 | 2015-03-17 16:35:52 F.US.GCEJ15 | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Performing continuous futures contract back adjustment calculations. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ13 Open price on 2013-03-28 is 1604.7. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 Open price on 2013-03-28 is 1605.6. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ13 price difference to F.US.GCEM13 is 0.89999998. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 Open price on 2013-05-30 is 1392.1. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 Open price on 2013-05-30 is 1392.9. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM13 price difference to F.US.GCEQ13 is 0.80000001. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 Open price on 2013-07-30 is 1327.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 Open price on 2013-07-30 is 1328.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ13 price difference to F.US.GCEZ13 is 1. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 Open price on 2013-11-28 is 1239.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 Open price on 2013-11-28 is 1239.5. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ13 price difference to F.US.GCEG14 is 0.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 Open price on 2014-01-30 is 1267. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 Open price on 2014-01-30 is 1267.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG14 price difference to F.US.GCEJ14 is 0.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 Open price on 2014-03-28 is 1292.2. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 Open price on 2014-03-28 is 1292.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ14 price difference to F.US.GCEM14 is 0.1. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 Open price on 2014-05-29 is 1258.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 Open price on 2014-05-29 is 1258.9. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEM14 price difference to F.US.GCEQ14 is 0.60000002. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 Open price on 2014-07-30 is 1298.6. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 Open price on 2014-07-30 is 1300.5. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEQ14 price difference to F.US.GCEZ14 is 1.9. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 Open price on 2014-11-27 is 1192.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 Open price on 2014-11-27 is 1193.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEZ14 price difference to F.US.GCEG15 is 1. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 Open price on 2015-01-29 is 1283.3. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEJ15 Open price on 2015-01-29 is 1284. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: F.US.GCEG15 price difference to F.US.GCEJ15 is 0.69999999. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEJ13 is 7.4000001. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEM13 is 6.5. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEQ13 is 5.6999998. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEZ13 is 4.6999998. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEG14 is 4.5. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEJ14 is 4.2999997. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEM14 is 4.1999998. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEQ14 is 3.6000001. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEZ14 is 1.7. | 2015-03-17 16:35:52 F.US.GCEJ15 [CB] #3: Back adjust amount for symbol F.US.GCEG15 is 0.69999999. | 2015-03-17 16:35:52 CQG FIX Trading | Starting real-time market data updates for: F.US.GCEJ15. ID: 1 | 2015-03-17 16:35:52 CQG FIX Trading | Sending symbol resolution request for F.US.GCEJ15 | 2015-03-17 16:35:52 Intraday data recording state for symbol F.US.GCEJ15 is set to download pending. | 2015-03-17 16:35:52 HD Request # 2 | Downloading Intraday chart data for F.US.GCEJ15 to the file F.US.GCEJ15.scid. Service: cqg | 2015-03-17 16:35:52 HD Request # 2 | Download start Date-Time: 2015-03-17 15:59:11.0 | 2015-03-17 16:35:52 HD Request # 2 | Using server: ds5.sierracharts.com port 80 | 2015-03-17 16:35:52 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-03-17 16:35:52 SC Market Stats | Starting real-time market data updates for: USDX. ID: 2 | 2015-03-17 16:35:52 SC Market Stats | Connecting to the server ds4.sierracharts.com. Port 443 | 2015-03-17 16:35:52 Intraday data recording state for symbol USDX is set to download pending. | 2015-03-17 16:35:53 Socket (4) | Connected. | 2015-03-17 16:35:53 HD Request # 2 | Sending historical data logon request message. | 2015-03-17 16:35:53 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-03-17 16:35:53 CQG FIX Trading | Requesting market data for F.US.GCEJ15 | 2015-03-17 16:35:53 Socket (5) | Connected. | 2015-03-17 16:35:53 SC Market Stats | Connected to server. | 2015-03-17 16:35:53 SC Market Stats | Sending logon request message. | 2015-03-17 16:35:53 Market data subscription status for F.US.GCEJ15: Real-time data for instrument F.US.GCE (corresponding to ID = 1) are not allowed. | 2015-03-17 16:35:53 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-03-17 15:59:11. Record interval: 0. Symbol: F.US.GCEJ15 | 2015-03-17 16:35:53 HD Request # 2 | Decompressing data. | 2015-03-17 16:35:54 HD Request # 2 | Receiving Intraday data for F.US.GCEJ15 starting at 2015-03-17 15:59:11 | 2015-03-17 16:35:54 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-03-17 15:59:11 | 2015-03-17 16:35:54 Socket (4) | Shutdown and closed. | 2015-03-17 16:35:54 The network socket for historical data has been closed. | 2015-03-17 16:35:54 SC Market Stats | Server Name: SC Real-Time Server. | 2015-03-17 16:35:55 SC Market Stats | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-03-17 16:35:55 SC Market Stats | Successfully connected. | 2015-03-17 16:35:55 SC Market Stats | Restarting real-time data updates for symbol: USDX | 2015-03-17 16:35:55 HD Request # 2 | Received 9254 records from 2015-03-17 15:59:11 to 2015-03-17 16:35:47 (36.6 minutes) and wrote 9250 records for F.US.GCEJ15 | 2015-03-17 16:35:55 HD Request # 2 | Intraday download COMPLETE for F.US.GCEJ15. Completion time: 3s. Unique request ID: 1 | 2015-03-17 16:35:55 Removed historical data download ID 1 | 2015-03-17 16:35:55 Real-time Intraday chart data file updates started for F.US.GCEJ15 | 2015-03-17 16:35:55 HD Request # 3 | Downloading Intraday chart data for USDX to the file USDX.scid. Service: fxstatscalc | 2015-03-17 16:35:55 HD Request # 3 | Download start Date-Time: 2015-03-17 16:03:28.0 | 2015-03-17 16:35:56 HD Request # 3 | Using server: ds3.sierracharts.com port 80 | 2015-03-17 16:35:56 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-03-17 16:35:56 Socket (6) | Connected. | 2015-03-17 16:35:56 HD Request # 3 | Sending historical data logon request message. | 2015-03-17 16:35:56 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-03-17 16:03:28. Record interval: 0. Symbol: USDX | 2015-03-17 16:35:57 HD Request # 3 | Decompressing data. | 2015-03-17 16:35:57 HD Request # 3 | Receiving Intraday data for USDX starting at 2015-03-17 16:03:28 | 2015-03-17 16:35:57 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-03-17 16:03:29 | 2015-03-17 16:35:57 Socket (6) | Shutdown and closed. | 2015-03-17 16:35:57 The network socket for historical data has been closed. | 2015-03-17 16:35:57 HD Request # 3 | Received 1834 records from 2015-03-17 16:03:28 to 2015-03-17 16:35:54 (32.4 minutes) and wrote 1833 records for USDX | 2015-03-17 16:35:57 Added 2 Time and Sales records to Intraday data file for USDX after download. | 2015-03-17 16:35:57 HD Request # 3 | Intraday download COMPLETE for USDX. Completion time: 2s. Unique request ID: 2 | 2015-03-17 16:35:57 Removed historical data download ID 2 | 2015-03-17 16:35:57 Real-time Intraday chart data file updates started for USDX | 2015-03-17 16:35:57 |
| [2015-03-17 15:44:47] |
| User546306 - Posts: 4 |
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http://www.sierrachart.com/image.php?l=1426607125533.png Date Time Of Last Edit: 2015-03-17 15:45:31
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| [2015-03-17 16:55:09] |
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Contact AMP let them know you are getting this message from CQG: Market data subscription status for F.US.GCEJ15: Real-time data for instrument F.US.GCE (corresponding to ID = 1) are not allowed. | 2015-03-17 16:35:53 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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