Support Board
Date/Time: Sun, 22 Dec 2024 05:31:39 +0000
No connection to my SIM account
View Count: 1505
| [2015-03-16 17:02:10] |
| User57431 - Posts: 31 |
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Hello, today I have problems connect Sierra to my SIM account by IB. Connection to my live account works fine. Here is the log: Software version: 1235 | 2015-03-16 11:01:54 Uses New Spreadsheets | 2015-03-16 11:01:54 Usage end date: 2015-09-18 | 2015-03-16 11:01:54 Enabled for: Advanced Features. | 2015-03-16 11:01:54 Enabled for: Advanced Features 2. | 2015-03-16 11:01:54 Enabled for: Sierra Chart Historical Data Service. | 2015-03-16 11:01:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-03-16 11:01:54 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-03-16 11:01:54 Received 1 data feed usernames. | 2015-03-16 11:01:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-16 11:01:54 Active service: Interactive Brokers | 2015-03-16 11:01:54 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-03-16 11:01:54 2015-03-16 17:01:54 Local computer clock time | 2015-03-16 11:01:54 2015-03-16 16:01:54 GMT time | 2015-03-16 11:01:54 2015-03-16 11:01:54 Time zone adjusted time | 2015-03-16 11:01:54 Time difference to server time: 2 seconds. | 2015-03-16 11:01:54 Program path: C:\SierraChart\ | 2015-03-16 11:01:54 Data Files path: C:\SierraChart\Data\ | 2015-03-16 11:01:54 OS Version Number: 6.1 | 2015-03-16 11:01:54 Locale Information: C | 2015-03-16 11:01:54 Checking for new symbol settings for ib | 2015-03-16 11:01:54 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-16 11:01:54 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-16 11:01:54 Symbol settings are up-to-date for ib | 2015-03-16 11:01:54 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-03-16 11:54:17 Socket (62) | Error received in OnConnect while connecting. Windows error code 10061: Nemohlo být vytvořeno žádné připojení, protože cílový počítač je aktivně odmítl. | 2015-03-16 11:54:18 Socket (62) | Shutdown and closed. | 2015-03-16 11:54:18 Interactive Brokers | Failed to connect to the data and trade server. | 2015-03-16 11:54:18 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-03-16 11:54:18 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-16 11:54:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-16 11:54:18 Interactive Brokers | Disconnected. | 2015-03-16 11:54:18 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-16 11:54:18 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-03-16 11:54:23 Socket (63) | Error received in OnConnect while connecting. Windows error code 10061: Nemohlo být vytvořeno žádné připojení, protože cílový počítač je aktivně odmítl. | 2015-03-16 11:54:24 Socket (63) | Shutdown and closed. | 2015-03-16 11:54:24 Interactive Brokers | Failed to connect to the data and trade server. | 2015-03-16 11:54:24 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2015-03-16 11:54:24 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-16 11:54:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-16 11:54:24 Interactive Brokers | Disconnected. | 2015-03-16 11:54:24 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-16 11:54:24 File >> Disconnect selected. | 2015-03-16 11:54:29 Interactive Brokers | Disconnected. | 2015-03-16 11:54:29 The above has been sent to support. | 2015-03-16 11:55:54 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-03-16 11:55:56 Date Time Of Last Edit: 2015-03-16 19:26:20
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| [2015-03-16 19:27:22] |
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Refer to step 22 here: https://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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