Support Board
Date/Time: Sun, 22 Dec 2024 05:16:38 +0000
FGBL downloading
View Count: 1488
| [2015-03-10 21:12:52] |
| User63388 - Posts: 3 |
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Hello, I have the same problem with downloading Historical Data for FGBL since mars month period. Please don't tell me that the problem is. Thank you. |
| [2015-03-10 21:30:04] |
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We need to understand what the problem is. Posted image of the chart showing the described problem. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 07:52:25] |
| User63388 - Posts: 3 |
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Hello, Since 06 march day, I have a lot of problems to charge my graphs. First, with FGBL market : I can't charge graph and it write a message "Sierra chart not answer" Second, all my chart books are now no reached ( no accessible), so I loose all my graph configurations ... Message log is "error Windows 1392 / data no access and not read" I don't understand what is happened because all was fine befor mars month. I contact Infinity Transact and they answer me they change anything and my DOM infity is ok? Thank for you answer |
 copie ecran FGBL 01 04 2015.docx - Attached On 2015-04-01 07:51:38 UTC - Size: 193.63 KB - 494 views |
| [2015-04-01 08:22:07] |
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In regards to the image attached, there is a problem with the data in that chart. Go to that chart and select Edit >> Delete All Data and Download. This only needs to be done once for each symbol. Do this for each symbol that has a chart that has a problem similar to the one you attached. To open a Chartbook select File >> Open Chartbook. In regards to: Message log is "error Windows 1392 / data no access and not read"
Refer to this page: http://www.sierrachart.com/index.php?page=doc/helpdetails16.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-01 08:22:37
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| [2015-04-01 08:26:39] |
| User63388 - Posts: 3 |
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Hello, More information about my problems : Doc attached Thanks |
| copie ecran FGBL 01 04 2015.docx - Attached On 2015-04-01 08:26:28 UTC - Size: 197.02 KB - 469 views |
| [2015-04-01 09:08:51] |
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Did you go to the Edit menu at the top of Sierra Chart and select Delete All Data and Download? You must select this command from the Edit menu. It only exists there. Also when providing us an image, only use the method described here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Please do not attach a document file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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