Support Board
Date/Time: Sat, 21 Dec 2024 15:05:56 +0000
TD Ameritrade connection not updating
View Count: 1916
| [2015-03-04 16:07:22] |
| twentyquid - Posts: 8 |
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Hello, I just signed up for SC exchange CME data using my TD Ameritrade account. TD appears to be rejecting data requests, and the charts load but they are not live / don't update in real time. How can I fix this? Thanks!
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| [2015-03-04 16:18:37] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-04 16:23:29] |
| twentyquid - Posts: 8 |
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Here it is--it seems I'm being denied but I'm unable to locate a reason in order to fix the issue: Software version: 1239 | 2015-03-04 16:20:23 Uses New Spreadsheets | 2015-03-04 16:20:23 Usage end date: 2015-03-31 | 2015-03-04 16:20:23 Enabled for: Advanced Features. | 2015-03-04 16:20:23 Enabled for: Advanced Features 2. | 2015-03-04 16:20:23 Enabled for: Sierra Chart Historical Data Service. | 2015-03-04 16:20:23 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-03-04 16:20:23 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-03-04 16:20:23 Received 1 data feed usernames. | 2015-03-04 16:20:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-04 16:20:23 Active service: TD Ameritrade | 2015-03-04 16:20:23 Time Zone: +00:00:00 (UTC+00) | 2015-03-04 16:20:23 2015-03-04 11:20:23 Local computer clock time | 2015-03-04 16:20:23 2015-03-04 16:20:23 GMT time | 2015-03-04 16:20:23 2015-03-04 16:20:23 Time zone adjusted time | 2015-03-04 16:20:23 Time difference to server time: 2 seconds. | 2015-03-04 16:20:23 Program path: C:\SierraChart\ | 2015-03-04 16:20:23 Data Files path: C:\SierraChart\Data\ | 2015-03-04 16:20:23 OS Version Number: 6.1 | 2015-03-04 16:20:23 Locale Information: C | 2015-03-04 16:20:23 Checking for new symbol settings for tda | 2015-03-04 16:20:23 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-04 16:20:23 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-04 16:20:23 Symbol settings are up-to-date for tda | 2015-03-04 16:20:23 TD Ameritrade | Connecting. | 2015-03-04 16:20:28 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-03-04 16:20:28 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-03-04 16:20:28 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-04 16:20:28 TD Ameritrade | Authorized for streamer data. | 2015-03-04 16:20:28 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2015-03-04 16:20:28 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2015-03-04 16:20:28 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2015-03-04 16:20:29 TD Ameritrade | Connected. | 2015-03-04 16:20:29 TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2015-03-04 16:20:29 * NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-03-04 16:20:29 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[6EM5.scid | 2015-03-04 16:21:24 TD Ameritrade | Starting real-time market data updates for: /6EM5. ID: 1 | 2015-03-04 16:21:24 Intraday data recording state for symbol /6EM5 is set to download pending. | 2015-03-04 16:21:24 HD Request # 2 | Downloading Intraday chart data for /6EM5 to the file [6EM5.scid. Service: cme | 2015-03-04 16:21:24 Compressing file: C:\SierraChart\Data\[6EM5.scid. This may take a while. | 2015-03-04 16:21:24 HD Request # 2 | Download start Date-Time: 2015-02-22 16:21:24.0 | 2015-03-04 16:21:24 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-03-04 16:21:24 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-03-04 16:21:24 Socket (2) | Connected. | 2015-03-04 16:21:24 HD Request # 2 | Sending historical data logon request message. | 2015-03-04 16:21:24 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-02-22 16:21:24. Record interval: 0. Symbol: 6EM15 | 2015-03-04 16:21:24 HD Request # 2 | Decompressing data. | 2015-03-04 16:21:24 HD Request # 2 | Receiving Intraday data for /6EM5 starting at 2015-02-22 23:00:00 | 2015-03-04 16:21:24 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-02-22 23:00:00 | 2015-03-04 16:21:24 Socket (2) | Shutdown and closed. | 2015-03-04 16:21:25 The network socket for historical data has been closed. | 2015-03-04 16:21:25 HD Request # 2 | Received 16228 records from 2015-02-22 23:00:00 to 2015-03-04 16:11:14 (9.7 days) and wrote 16228 records for /6EM5 | 2015-03-04 16:21:25 HD Request # 2 | Intraday download COMPLETE for /6EM5. Completion time: 1s. Unique request ID: 1 | 2015-03-04 16:21:25 Removed historical data download ID 1 | 2015-03-04 16:21:25 Real-time Intraday chart data file updates started for /6EM5 | 2015-03-04 16:21:25 Intraday data recording state for symbol /6EM5 is set to download pending. | 2015-03-04 16:21:25 HD Request # 3 | Downloading Intraday chart data for /6EM5 to the file [6EM5.scid. Service: tda | 2015-03-04 16:21:25 HD Request # 3 | Download start Date-Time: 2015-03-04 16:11:14.0 | 2015-03-04 16:21:25 HD Request # 3 | Requesting historical Minute data for the current day. | 2015-03-04 16:21:25 HD Request # 3 | Chart history request unsuccessful. | 2015-03-04 16:21:25 Gzip data is corrupt or incomplete. | 2015-03-04 16:21:25 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /6EM5 | 2015-03-04 16:21:25 HD Request # 3 | Intraday download COMPLETE for /6EM5. Completion time: 0s. Unique request ID: 2 | 2015-03-04 16:21:25 Removed historical data download ID 2 | 2015-03-04 16:21:25 Real-time Intraday chart data file updates started for /6EM5 | 2015-03-04 16:21:25 TD Ameritrade | Streamer request #9 sent. | 2015-03-04 16:21:25 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-03-04 16:21:26 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-03-04 16:21:26 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-4 | 2015-03-04 16:21:26 |
| [2015-03-04 16:24:32] |
| twentyquid - Posts: 8 |
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My account with TD is a thinkorswim account and it's live, so I'm not sure why I'm getting these messages
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| [2015-03-04 16:32:27] |
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This is the problem: TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2015-03-04 16:20:29 *
NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-03-04 16:20:29 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-04 23:17:40] |
| twentyquid - Posts: 8 |
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Okay thanks I'll top up the account and try it!
Date Time Of Last Edit: 2015-03-04 23:18:07
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| [2015-03-04 23:54:33] |
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Yes, when you do that, it will definitely work. Just make sure to reconnect to the data feed with the commands on the File menu after your TD Ameritrade balance is updated by TD Ameritrade. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-04 23:55:02
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