Support Board
Date/Time: Sun, 22 Dec 2024 05:27:54 +0000
stuck order
View Count: 891
| [2015-03-03 17:11:31] |
| navigator - Posts: 27 |
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Using Rithmic data feed, I have a stuck order I cannot cancel or flatten, on the DOM. It does not show in RTrader, so I'm hoping it does not execute. But it is worrisome. When trying to cancel it says cancellation failed. The order management system rejected request. I have reloaded Sierra Charts with no effect. ??
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| [2015-03-03 17:25:58] |
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We know about this problem. Rithmic is aware of it and it will be resolved. It is a problem on the Rithmic side. The order will not execute based upon what you have described. The order should clear after the end of the day. At that time select Trade >> Refresh Trade Data from Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-19 14:25:46] |
| Bedhog - Posts: 179 |
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Anything new regarding this issue? It continues to happen.
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| [2015-03-19 16:21:16] |
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Rithmic has said that the problem has been fixed but it is not yet deployed to their production server and they do not have a specific date for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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