Support Board
Date/Time: Sun, 22 Dec 2024 04:54:08 +0000
can't connect
View Count: 953
| [2015-03-03 13:49:16] |
| User27605 - Posts: 9 |
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I sent the message log, could you please check it out. Thank you
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| [2015-03-03 15:45:11] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2015-03-03 17:28:12] |
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We did not receive the Message Log. It is most reliable if you post it directly here. Follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-03 18:24:49] |
| User27605 - Posts: 9 |
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I sent the log again. Thanks
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| [2015-03-03 18:32:26] |
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We have tried calling because we are not receiving the Message Log. Make sure your up-to-date telephone number is entered here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will give you a call back to help you with this. And let us know when we should call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-03 21:41:00] |
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We tried calling in response to your Telephone and Remote Assistance Support request and could not reach you. Please let us know when is a good time to call back. We were not able to leave a message, as the mailbox was full. Sierra Chart Support |
| [2015-03-05 20:48:58] |
| User27605 - Posts: 9 |
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My number is 774-313-0550. feel free to call whenever. Thanks. Software version: 1220 | 2015-03-05 15:45:02 Uses Old Spreadsheets | 2015-03-05 15:45:02 Usage end date: 2015-03-23 | 2015-03-05 15:45:02 Enabled for: Advanced Features. | 2015-03-05 15:45:02 Enabled for: Sierra Chart Historical Data Service. | 2015-03-05 15:45:02 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-05 15:45:02 Active service: TransAct Trading | 2015-03-05 15:45:02 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-03-05 15:45:02 2015-03-05 15:45:02 Local computer clock time | 2015-03-05 15:45:02 2015-03-05 20:45:02 GMT time | 2015-03-05 15:45:02 2015-03-05 15:45:02 Time zone adjusted time | 2015-03-05 15:45:02 Program path: C:\SierraChart\SierraChartTransAct\ | 2015-03-05 15:45:02 Data Files path: C:\SierraChart\SierraChartTransAct\Data\ | 2015-03-05 15:45:02 OS Version Number: 5.1 | 2015-03-05 15:45:02 Locale Information: C | 2015-03-05 15:45:02 Checking for new symbol settings for ta | 2015-03-05 15:45:02 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-05 15:45:02 HTTP connection to www.sierrachart.com:80 (1) | Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2015-03-05 15:45:02 * HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-05 15:45:02 HTTP request for symbol settings MD5 for TransAct Trading failed. | 2015-03-05 15:45:02 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe | 2015-03-05 15:45:07 TransAct Trading | Connecting to the server 127.0.0.1. Port 2001 | 2015-03-05 15:45:09 Socket (2) | Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2015-03-05 15:45:09 * Socket (2) | Shutdown and closed. | 2015-03-05 15:45:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-05 15:45:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-05 15:45:09 TransAct Trading | Disconnected from the server. | 2015-03-05 15:45:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-05 15:45:09 TransAct Trading | Bridge process is still running. | 2015-03-05 15:45:11 TransAct Trading | Connecting to the server 127.0.0.1. Port 2001 | 2015-03-05 15:45:13 Socket (3) | Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2015-03-05 15:45:13 * Socket (3) | Shutdown and closed. | 2015-03-05 15:45:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-05 15:45:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-05 15:45:13 TransAct Trading | Disconnected from the server. | 2015-03-05 15:45:13 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-05 15:45:13 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe | 2015-03-05 15:45:15 TransAct Trading | Connecting to the server 127.0.0.1. Port 2001 | 2015-03-05 15:45:17 Socket (4) | Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2015-03-05 15:45:17 * Socket (4) | Shutdown and closed. | 2015-03-05 15:45:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-05 15:45:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-05 15:45:17 TransAct Trading | Disconnected from the server. | 2015-03-05 15:45:17 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-03-05 15:45:17 TransAct Trading | Bridge process is still running. | 2015-03-05 15:45:19 TransAct Trading | Connecting to the server 127.0.0.1. Port 2001 | 2015-03-05 15:45:21 Socket (5) | Error connecting. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2015-03-05 15:45:21 * Socket (5) | Shutdown and closed. | 2015-03-05 15:45:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-03-05 15:45:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-03-05 15:45:21 |
| [2015-03-05 23:36:17] |
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User has been called. Apparently the McAfee firewall is the source of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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