Support Board
Date/Time: Sun, 22 Dec 2024 05:26:42 +0000
Unknown Server Error
View Count: 1525
| [2015-03-02 16:51:42] |
| User71487 - Posts: 3 |
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I had to reinstall my Windows 7 operating system over the weekend. I downloaded Sierra Charts yesterday ( old spread sheet version.) Today when I try to oper the program I get the error message: "Unknown Server Error." How is this rectified: ffinkler@juno.com |
| [2015-03-02 17:12:42] |
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We just tested your account, we do not get any errors and are able to login. For more details, refer to this page about "unknown server error": https://www.sierrachart.com/index.php?page=doc/doc_HTTPCommunicationErrors.php#UnknownServerError Sierra Chart Support Date Time Of Last Edit: 2015-03-02 17:26:52
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| [2015-03-02 17:40:50] |
| User71487 - Posts: 3 |
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I'm using the same User ID and P/W as I recorded last November when I first logged on to Sierra Charts: AC9.... and 424.... Why do they not work now? Can new password be installed? ffinkler |
| [2015-03-02 17:59:42] |
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There is no problem with your Account or Password. The issue is the connection to the Internet. Another program on your computer, or your Internet Connection settings are not allowing Sierra Chart on your Computer to properly communicate with the Server. Make sure that nothing is blocking Sierra Chart. Sierra Chart Support Date Time Of Last Edit: 2015-03-02 18:00:18
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| [2015-03-02 23:13:55] |
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Please update to the latest version of Sierra Chart and let us know what exact error that you see when trying to login into Sierra Chart. The latest version Sierra Chart can be found here: https://www.sierrachart.com/index.php?page=doc/download.php#download Sierra Chart Support |
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