Support Board
Date/Time: Sun, 22 Dec 2024 04:56:36 +0000
chart update fails with IB connection
View Count: 898
| [2015-03-02 08:46:50] |
| User94740 - Posts: 333 |
|
I have sent a copy of the log already and hopefully you can help
|
| [2015-03-02 09:02:18] |
| User94740 - Posts: 333 |
|
hi SC, they are updating now, but there is a lag between the IB platform and SC charting software
|
| [2015-03-02 09:08:48] |
| User94740 - Posts: 333 |
|
SC, my oil charts are updating with lag, but gold fails to update
|
| [2015-03-02 09:13:13] |
| User94740 - Posts: 333 |
|
ps: copper seems to be working fine
|
| [2015-03-02 10:54:27] |
| User94740 - Posts: 333 |
|
hi SC, after rebooting and closing and reopening multiple times, it seems everything is working.
|
| [2015-03-02 17:16:01] |
| |
|
We did not look at the Message Log since you said the problem is resolved, but most likely the problem you are describing is the result of a long time to download historical data from Interactive Brokers. Refer to: https://www.sierrachart.com/index.php?page=doc/IB.php#SlowDownloading For a problem with lagging data, refer to help topic 4: Http://www.sierrachart.com/index.php?page=doc/helpdetails4.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: