Support Board
Date/Time: Sun, 22 Dec 2024 05:40:51 +0000
log in issues
View Count: 986
| [2015-02-26 22:11:14] |
| User15558 - Posts: 2 |
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trying to log into SC platform. it keeps saying waiting to reconnect. I am a new SC user.
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| [2015-02-26 22:30:39] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-26 22:33:19] |
| User15558 - Posts: 2 |
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Software version: 1235 | 2015-02-26 22:00:14 Uses New Spreadsheets | 2015-02-26 22:00:14 Enabled for: Advanced Features. | 2015-02-26 22:00:14 Enabled for: Sierra Chart Historical Data Service. | 2015-02-26 22:00:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-02-26 22:00:14 Active service: AMP/TTNet | 2015-02-26 22:00:14 Data/Trade Service Settings automatically set. | 2015-02-26 22:00:14 Time Zone: +00:00:00 (UTC+00) | 2015-02-26 22:00:14 2015-02-26 17:00:14 Local computer clock time | 2015-02-26 22:00:14 2015-02-26 22:00:14 GMT time | 2015-02-26 22:00:14 2015-02-26 22:00:14 Time zone adjusted time | 2015-02-26 22:00:14 Time difference to server time: 7 seconds. | 2015-02-26 22:00:14 Program path: C:\SierraChart\ | 2015-02-26 22:00:14 Data Files path: C:\SierraChart\Data\ | 2015-02-26 22:00:14 OS Version Number: 6.2 | 2015-02-26 22:00:14 Locale Information: C | 2015-02-26 22:00:14 AMP/TTNet | Connecting. | 2015-02-26 22:32:58 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-02-26 22:32:58 TT FIX Data socket (45) | Connected. | 2015-02-26 22:32:58 TT FIX Data: Sending the Logon message. | 2015-02-26 22:32:59 TT FIX Data: Received a FIX message missing required field TargetCompID <56>. | 2015-02-26 22:32:59 * FIX Message: 8=FIX.4.29=0021135=549=TT_PRICE34=152=20150226-22:33:06.52358=Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator.18000=110=181 | 2015-02-26 22:32:59 * TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. | 2015-02-26 22:32:59 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2015-02-26 22:32:59 TT FIX Data socket (45) | Shutdown and closed. | 2015-02-26 22:32:59 TT FIX Data: Logged out and disconnected. | 2015-02-26 22:32:59 TT FIX Data: Disconnected. | 2015-02-26 22:32:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-02-26 22:32:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-02-26 22:32:59 TT FIX Data: DisconnectFIX called. | 2015-02-26 22:32:59 TT FIX Trading: DisconnectFIX called. | 2015-02-26 22:32:59 AMP/TTNet | Disconnected. | 2015-02-26 22:32:59 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-02-26 22:32:59 Date Time Of Last Edit: 2015-02-26 23:17:19
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| [2015-02-26 23:09:35] |
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There are some missing and possibly incorrect settings for the TT connection in Global Settings >> Data/Trade Service Settings>> Price Feed/Orders Connection Details. Please contact AMP to get those set correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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