Support Board
Date/Time: Sun, 22 Dec 2024 05:22:02 +0000
Bitcoin Feed - BTCE Dollar Feed not updating
View Count: 1372
| [2015-02-26 19:24:14] |
| Bitcoinadvisor - Posts: 14 |
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Hello, I am trying to get the bitcoin feed for exchange BTCE but it seems to be stuck on the 25th Feb, could you check it please. thanks Andrew |
| [2015-02-26 19:32:37] |
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That data feed is working correctly. What is the exact symbol which is not updating?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-26 19:36:54] |
| Bitcoinadvisor - Posts: 14 |
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Hello, Here is the symbol I am after BTCUSD-BTCE. I have a three line break study attached, the chart is stuck on the 25th Feb. This maybe correct, but I thought I should check. thanks Andrew |
| [2015-02-26 19:43:21] |
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The data feed is updating for this symbol. Open a new chart for that symbol and let us know if it updates. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-26 19:59:43] |
| Bitcoinadvisor - Posts: 14 |
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Hello, I have created a new chart with BTCE BTCUSD, 60 min with a 3 line break study and I am still getting the same issue. regards Andrew |
| [2015-02-26 20:09:01] |
| Bitcoinadvisor - Posts: 14 |
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Hello, If I switch the feed to bitstamp for BTCUSD, 60min and 3 line break the chart works ok displaying data for the 25th and 26th Feb. this is just a bit strange, I hope nothing is wrong with the exchange. regards Andrew |
| [2015-02-26 20:52:13] |
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Use the BTCE symbol and provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-26 20:52:44
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| [2015-02-26 21:00:05] |
| Bitcoinadvisor - Posts: 14 |
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Hello, Here is the message log: Software version: 1224 | 2015-02-26 20:58:20 Uses New Spreadsheets | 2015-02-26 20:58:20 Usage end date: 2015-10-17 | 2015-02-26 20:58:20 Enabled for: Advanced Features. | 2015-02-26 20:58:20 Enabled for: Advanced Features 2. | 2015-02-26 20:58:20 Enabled for: Sierra Chart Historical Data Service. | 2015-02-26 20:58:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-02-26 20:58:20 Active service: Bitcoin Data (All Services) | 2015-02-26 20:58:20 Time Zone: +00:00:00 (UTC+00) | 2015-02-26 20:58:20 2015-02-26 20:58:20 Local computer clock time | 2015-02-26 20:58:20 2015-02-26 20:58:20 GMT time | 2015-02-26 20:58:20 2015-02-26 20:58:20 Time zone adjusted time | 2015-02-26 20:58:20 Time difference to server time: 4 seconds. | 2015-02-26 20:58:20 Program path: C:\SierraChart_BTC\ | 2015-02-26 20:58:20 Data Files path: C:\SierraChart_BTC\Data\ | 2015-02-26 20:58:20 OS Version Number: 6.1 | 2015-02-26 20:58:20 Locale Information: C | 2015-02-26 20:58:20 Checking for new symbol settings for scbtcall | 2015-02-26 20:58:20 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-02-26 20:58:20 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-02-26 20:58:20 Symbol settings are up-to-date for scbtcall | 2015-02-26 20:58:20 Bitcoin Data (All Services) | Connecting to the server btc.sierracharts.com. Port 443 | 2015-02-26 20:58:25 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-02-26 20:58:25 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-02-26 20:58:25 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-02-26 20:58:25 Socket (2) | Connected. | 2015-02-26 20:58:25 Bitcoin Data (All Services) | Connected to server. | 2015-02-26 20:58:25 Bitcoin Data (All Services) | Sending logon request message. | 2015-02-26 20:58:25 Bitcoin Data (All Services) | Server Name: SC Real-Time Server. | 2015-02-26 20:58:25 Bitcoin Data (All Services) | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-02-26 20:58:25 Bitcoin Data (All Services) | Successfully connected. | 2015-02-26 20:58:25 Current selected Data/Trading service: Bitcoin Data (All Services) | 2015-02-26 20:58:28 Bitcoin Data (All Services) | Starting real-time market data updates for: BTCUSD-BTCE. ID: 1 | 2015-02-26 20:58:32 Intraday data recording state for symbol BTCUSD-BTCE is set to download pending. | 2015-02-26 20:58:32 HD Request # 2 | Downloading Intraday chart data for BTCUSD-BTCE to the file BTCUSD-BTCE.scid. Service: btce | 2015-02-26 20:58:32 HD Request # 2 | Download start Date-Time: 2015-02-26 20:11:14.0 | 2015-02-26 20:58:32 HD Request # 2 | Using server: btc.sierracharts.com port 10149 | 2015-02-26 20:58:32 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-02-26 20:58:32 Socket (3) | Connected. | 2015-02-26 20:58:32 HD Request # 2 | Sending historical data logon request message. | 2015-02-26 20:58:32 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-02-26 20:11:14. Record interval: 1. Symbol: BTCUSD-BTCE | 2015-02-26 20:58:33 HD Request # 2 | Decompressing data. | 2015-02-26 20:58:33 HD Request # 2 | Receiving Intraday data for BTCUSD-BTCE starting at 2015-02-26 20:11:14 | 2015-02-26 20:58:33 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-02-26 20:11:14 | 2015-02-26 20:58:33 Socket (3) | Shutdown and closed. | 2015-02-26 20:58:33 The network socket for historical data has been closed. | 2015-02-26 20:58:33 HD Request # 2 | Received 72 records from 2015-02-26 20:11:14 to 2015-02-26 20:57:48 (46.6 minutes) and wrote 72 records for BTCUSD-BTCE | 2015-02-26 20:58:33 HD Request # 2 | Intraday download COMPLETE for BTCUSD-BTCE. Completion time: 0s. Unique request ID: 1 | 2015-02-26 20:58:33 Removed historical data download ID 1 | 2015-02-26 20:58:33 Real-time Intraday chart data file updates started for BTCUSD-BTCE | 2015-02-26 20:58:33 |
| [2015-02-26 21:09:44] |
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We see absolutely no problem from the Message Log. And the chart is updating for us: http://www.sierrachart.com/image.php?l=1424984943202.png Refer to help topic 3: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html When you select Chart >> Open Time and Sales Window do you see trades being listed in real-time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-26 21:10:04
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| [2015-02-26 21:14:29] |
| Bitcoinadvisor - Posts: 14 |
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Hello, You need to add a three line break study to the chart then you will see the issue. Without it I can see data for today, but I need the three line break study and it just displays up to the 25th Feb. Do you see the same issue when you add a three line break? thanks Andrew |
| [2015-02-26 21:19:16] |
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Yes we probably would. But the result you get is going to be correct based upon how that study works. The condition to create a new bar for today must not have been met.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-26 21:19:40
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| [2015-02-26 21:59:53] |
| Bitcoinadvisor - Posts: 14 |
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There is no data for the 25th and 26th Feb, ok if you think that is correct then thats ok with me. I just wanted to confirm everything is operating as expected because I have not seen such a long delay before. |
| [2015-02-26 22:25:30] |
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If you open up a new chart for that symbol, without any studies, and the data is there in the chart and there is no missing data, and the study does not have bars for the two days you mentioned, then that is just because the price action and the settings of the study mean that new bars have not yet formed. We know the study functions properly as designed. Make sure the underlying chart bars are not set to greater than 1 minute per bar. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-26 22:25:50
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